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Code 43, graphics card no longer working

Anonymous
2014-07-12T19:35:40+00:00

So I've read numerous similar threads on here, but none of these seem to have resulted in any fix, so I thought I'd try.

Without warning, and for no apparent reason, my graphics card is no longer running correctly, I get an code 43 error. I haven't installed any new hardware or major software recently, bar a couple of games on Steam (TR3 and Thief Gold). I'm running two nvidia GeForce 9800GTX cards in SLI, both are reporting code 43 errors.

The problem first started while running Thief Gold on Steam, game glitched out, computer crashed, and on reboot problem started. Symptoms of the problem include multiple blue dot artifacts on startup and in BIOS screen, screen resolution stuck at 1600x1200 (usually have it at 1920x1200), desktop icons randomly rearranged, no 3D applications (games, video editing software) seem to run.

Unhelpfully, all nvidia software (control panel etc) is also failing to start now, so I can't at the moment look at the running temperatures of either card.

Brief PC specs;

PSU - CoolerMaster 700W

CPU - Intel Core2 Quad Q6700 2.67GHz

RAM - 4GB

Operating System - Windows Vista 64bit Home Premium Service Pack 2

GPU - 2 x Nvidia GeForce 9800GTX in SLI

Steps I've already taken to fix the problem (IMPORTANT - none have worked);

  1. Roll back system to a point well before problem developed.
  2. Roll back GPU driver to previous versions that I know haven't given any problems.
  3. Update driver (both automatically in Device Manager, automatically on the nvidia website, and manually from the nvidia website).
  4. Uninstall and reinstall driver.
  5. Uninstall and reinstall GPUs.
  6. Check BIOS settings (had heard that one solution may be to modify value of "AGP aperture size", but can't find such an option).
  7. Take apart rig, remove GPUs, try both individually and in different PCIe slots.
  8. Removed processor, cleaned, repositioned, also cleaned all fans, cleaned out rig.
  9. Removed GPUs, cleaned, checked that fans are working.

I'm fairly certain that this ISN'T a hardware issue, since the problem manifested itself at first sporadically, and only after a day or so has become consistent (all boots now result in this problem).

My thinking so far;

a) Could a rogue Windows update have triggered this? This is the only possible change that could have occured between the last time the computer ran fine, and when the problem arose.

b) Could the PSU be failing? I've never had a problem in this regard before, and no other obvious symptoms (random crashing etc) seem to be present...

c) Is it a GPU hardware fault after all? Not mad keen about baking either card, but if needs must...

Any help would be massively appreciated! Cheers :)

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2014-07-17T10:23:18+00:00

    Cheers for the copy and paste from the useless Microsoft help page...

    Tried this long before posting on here, doesn't help, error 43 persists.

    Any other ideas?

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  2. Anonymous
    2014-07-15T00:03:26+00:00

    Resolution

    To resolve this problem, do the following.

    1. To open Device Manager, click Start, click Search programs and files, and then type Device Manager. A list of available matching items appears above the search box; click Device Manager. Device Manager opens with your computer name at the top and a list of devices that are installed on your computer beneath your computer name.
    2. Locate the malfunctioning device in the list of devices, right-click the device, and then click Uninstall. When a warning message appears that you are uninstalling a device from your system, click OK. Device manager uninstalls the device.
    3. Right-click your computer name in Device Manager and click Scan for hardware changes. Device manager scans your system and automatically reinstalls your device.
    4. Right-click the device and click Properties. On the General tab of the device Properties dialog box, in Device status, you should see the message This device is working properly.

    If the steps above do not resolve the problems with the device, and if the device is an external drive, such as a USB flash drive or external hard drive, use the taskbar icon to safely eject the device, then unplug the device from the computer. For devices that use AC power, unplug the device from the electrical outlet or power strip, wait 30 seconds, and then plug it back in. Turn on the device power switch, and then plug it in to your computer. If the device includes a drivers disk, ensure that you have it handy to install the device drivers; otherwise, Windows should automatically locate the correct drivers and install them.

    If you do not have a driver disk and Windows cannot automatically detect the drivers, it means that your hardware manufacturer has not uploaded the drivers for your device to Windows Update. If this is the case, you must go to your device manufacturer web site to download or request the most recent drivers for your device.

    For more information about how to diagnose the problem:

    1. See the hardware documentation.
    2. Run the diagnostic tool Hardware devices are not working or are not detected in Windows on the Microsoft Fix it Center.

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  3. Anonymous
    2014-07-14T11:03:36+00:00

    Yep, already done that.

    Any ideas?

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  4. Anonymous
    2014-07-12T21:58:04+00:00

    try contacting Nvidea or ask in their forums

    http://www.nvidia.com/page/support.html

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