Share via

Driver install: the installation has failed

Anonymous
2014-08-06T13:59:02+00:00

Long story short, purchased a hand crafted computer and had Windows 7 installed in it. Worked great the first time, but the harddrive failed so I had to get that completely replaced. The new hardrive was put in yesterday, and while downloading various programs and games, I found that most of those games will not function. I briefly managed to get SimCity 4 to function as desired, but Civilization 5, Hearthstone, Empire at War, and Red Alert 3 refuse to activate. I get an error message either saying graphics will not render or that I outright need DirectDraw 3D

Windows 7 comes with DirectX 9 I believe, and I went ahead and manually downloaded 11. My computer shows that I have it loaded.

Tried copying the DirectX Diagnostic report but I'm unsure of how to do that. At the bottom though it clearly shows DirectX Version: DirectX 11

Following various online guides, I checked the Display tab. Under DirectX Features, it shows DirectDraw Acceleration, Direct3D Acceleration and AGP Texture Acceleration as all unavailable, with no option to disable or enable them. It's as if they're now even there.

The next thing on your guide was to make sure hardware acceleration is full, per: http://support.microsoft.com/kb/191660/en-us

So, I went to this display, advanced settings, troubleshoot, and it says it's already at full. I tried lowering and bringing the settings back to full, then did a re diagnostic, and still no change.

As mentioned earlier, I tried installing the latest DirectX, but I kept getting an error saying I had a higher program (DirectX 11) already installed.

Currently trying to update my video driver. An AMD Radeon 7700K, and AMD's driver autodetect found a driver it needs, so that may yet fix it.

Ran a system diagnostic through the command prompt, to attempt to find and fix corrupted files. Nothing found.

I can think of nothing else to do, short of trying to manually remove DirectX and try to reinstall it properly or do another reinstallation of Windows 7.

Edit: 9AM- I finished installing my AMD Catalyst Drivers. It was successful, but it did detect an issue:

C:\Program Files\ATI\CIM\Reports\Report.xml

AMD Display Driver

Final Status: Fail

Error messages

Driver install: the installation has failed

Is this an issue specifically with my card and the drivers, or is it an issue with DirectX?

EDIT: 9:56

I think it's definently my graphics card.

Checking under Computer and System Properties, it clearly shows my processor, and AMD A10 7700K Radeon R7, 10 core.

When I checked back in dxdiag, under display, it shows Name: Standard VGA Graphics Adapter and the chip type as AMD ATOMBIOS. Why is it showing this, instead of my graphics card?

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

Answer accepted by question author

Anonymous
2014-08-07T06:38:12+00:00

Hello Elladan,

Thank you for posting your question on Microsoft community forum.

I am glad to know that you managed to fix the issue. I appreciate your efforts.

As you mentioned that the driver installation failed, there can be a compatibility issue. However, if the issue reoccurs, you may try installing drivers in compatibility mode with Windows 7.

Please refer this link:

HOW TO: Install a Hardware Device Driver using Compatibility Mode

http://social.technet.microsoft.com/Forums/windows/en-US/80cae5ee-dc98-4a2f-8284-a1ab826059b7/how-to-install-a-hardware-device-driver-using-compatibility-mode?forum=w7itprohardware

You may also download graphics drivers from this link:

http://www.amd-drivers.com/download-RadeonHD7700-graphics-driver-for-Windows7-64bit.html

Please feel free to reply, if you have any other issue with Windows in future.

Thank you

Was this answer helpful?

0 comments No comments

1 additional answer

Sort by: Most helpful
  1. Anonymous
    2014-08-06T15:28:07+00:00

    it was my graphics card. It required a driver to function, and my second attempt got it working. Everything works fine now. =)

    Was this answer helpful?

    0 comments No comments