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My Reliance netconnect USB Modem is not shown in network options in pc settings

Anonymous
2014-07-06T17:49:31+00:00

Hi, I am using reliance netconnect in windows 8.1. When i tried to change the network connection to metered there is no option shown in the Change PC settings - Network - Connections. My current network connection is not shown there. How can i set the metered internet connection off. Is there anything that if the modem is connected through USB the option will not be shown. kindly help

Windows for home | Previous Windows versions | Internet and connectivity

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  1. Anonymous
    2014-07-13T14:54:15+00:00

    Hi Mukesh,

    Thank you for the details.

    Have you connected the reliance netconnect to the modem and the modem to the computer to access network?

    If that is the situation, then update the modem hardware and software drivers from the manufacturer's website. Also, let us know the make and model of the modem.

    2 people found this answer helpful.
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  2. Anonymous
    2014-08-07T16:53:55+00:00

    Hi Mukesh,

    1. Have you updated the device driver?
    2. Do the other USB devices working fine with the computer?

    If you haven't updated the device driver, I suggest you to contact the device manufacturer and update the driver for the device.

    You can try the following steps if the issue persists even after updating the driver,

    Method 1:

    If you are not able to connect to any wireless connections, I suggest you to enable Wireless service and check.

    a.       Press Windows key + R and type services.msc in the search field and press ENTER.

    b.      Scroll down to find “WLAN AutoConfig ".

    c.       Right-click “WLAN AutoConfig “, and then click Start.

    d.      Check if the issue persists.

    Method 2:

    If the device is working properly, then this could be due to some other issues on the computer. Let’s first check if this is caused by any conflicts on the computer.

    Perform a Clean Boot and find out which application/service is causing this issue.

    A clean boot helps to eliminate software conflicts and to determine what is causing the problem. To perform a clean boot, please refer to the section “How to perform a clean boot” and follow the instructions for “Windows 8.1 and Windows 8” from this link:

    **http://support.microsoft.com/kb/929135**

    You may please note that performing a clean boot does not fix the actual issue. It just helps us in identifying the root cause of the issue.

    If the issue does not occur in clean boot, then you may determine which application/service on the computer is causing this issue. This can be done by following the instructions for “Windows 8.1 and Windows 8”  given in the section “How to determine what is causing the problem by performing a clean boot” from the same given link.

    Important: After you have finished troubleshooting, refer to the section “How to reset the computer to start as usual after clean boot troubleshooting” for “Windows 8 and Windows 8.1”, to reset the computer to start as usual from the above link.

    Please get back to us with the result.

    1 person found this answer helpful.
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  3. Anonymous
    2014-07-12T17:30:07+00:00

    First i need to tell you that i am using a reliance netconnect wireless datacard(dial up connection) to connect to the internet, not a wireless(wi-fi) connection. The link you mentioned is about only the wired (ethernet) and the wireless (wi-fi) connection.

    I am not having multiple network connection. My Reliance netconnect USB Modem is working properly and i can see the Network icon on the taskbar. I am not having any other user account in my PC.

    I have tried by uninstalling the reliance netconnect software and installed it again but still the issue persits.

    I checked the issue in many forum they have given answers for only the wireless(wi-fi) connection but nobody didnt mentioned about the wireless datacard(dial up connection). Help me in solving this issue.

    1 person found this answer helpful.
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  4. Anonymous
    2014-07-31T13:00:53+00:00

    Hi I am using reliance netconnect USB modem(data card). I will connect the datacard through USB port and access the internet.

    The model of the USB modem is ZTE-AC2737

    Name of Manufacturer ZTE Corporation

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  5. Anonymous
    2014-07-07T10:09:15+00:00

    Hi Mukesh,

    I will try to help you with this issue. For that I would need the following information:

    1. Do you have multiple network connection configured on your computer?
    2. Is the Reliance netconnect USB Modem working properly on your computer?
    3. Can you see the Network icon on the taskbar on the bottom right of your screen?
    4. Do you have any other user account on your computer? If yes, are you able to see the wireless option there?

    Uninstall the installed Reliance Netconnect software and restart the computer. Try to install it again and check if the issue persists.

    You may also run the network troubleshooter and refer the steps mentioned.

    Wired and wireless network problems

    http://windows.microsoft.com/en-US/windows/network-connection-problem-help#network-problems=windows-8&v1h=win8tab5&v2h=win7tab1&v3h=winvistatab1&v4h=winxptab1

    Hope this information helps. Reply with the status so that we could help you further.

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