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Elgato Game Capture HD not installing drivers on Windows 7

Anonymous
2013-01-10T16:20:22+00:00

hey i bought an elgato game capture hd and have windows 7. When i set it up and plug the usb into the computer, the automatic install fails and the drivers are left uninstalled. I tried searching their website to see if i could download the drivers from there but no luck. Does anyone know how to fix this?

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2014-07-10T17:07:59+00:00

    im having a problem with my Elgato capture HD every time I set up the usb it doesn't recognize it and i go on device manager and i get a icon called device unknown i check the properties and I see a message from Microsoft saying Windows has stopped this device because it has reported problems. (Code 43) and I want to get back to recording could you help me please  

    Having the same problem. Run windows 8.1 x64

    Need help to solve this asap, please!

    5 people found this answer helpful.
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  2. Anonymous
    2015-11-01T14:43:00+00:00

    Its a fault with the elgato, so need a new one im afraid

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  3. Anonymous
    2015-11-01T14:39:47+00:00

    Hello. I have the same problem with Elgato Capture and Windows 7. Has this problem been resolved? I tried to uninstall and reinstall the drivers multiple times but to no avail. At one time this worked up until recent Windows updates.

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  4. Anonymous
    2014-04-17T15:31:14+00:00

    im having a problem with my Elgato capture HD every time I set up the usb it doesn't recognize it and i go on device manager and i get a icon called device unknown i check the properties and I see a message from Microsoft saying Windows has stopped this device because it has reported problems. (Code 43) and I want to get back to recording could you help me please

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  5. Anonymous
    2013-01-11T10:53:16+00:00

    Hi,

    Thank you for posting your question in Microsoft Community.

    I understand that you are unable to install drivers for Elgato Game Capture HD. Correct me if I am wrong.

    I can imagine the inconvenience you have experienced. I will try to help you in fixing the issue.

    To help you suggest more steps to resolve the issue, I would appreciate if you could answer the following questions:

    1. Do you receive any error code or message?
    2. Did you check whether the game in compatible in Windows 7?
    3. What is the make and model of the computer?

    Please follow the below methods and check the issue:

    Method 1:

    Check whether Elgato Game Capture HD is compatible in Windows 7:

    Compatibility Center:

    http://www.microsoft.com/en-us/windows/compatibility/win7/CompatCenter/Home

    Method 2:

    If the device is not compatible, then install the driver in compatible mode by following the below links

    Make older programs run in this version of Windows:

    **http://windows.microsoft.com/en-US/windows7/Make-older-programs-run-in-this-version-of-Windows**

    Open the Program Compatibility troubleshooter:

    **http://windows.microsoft.com/en-US/windows7/Open-the-Program-Compatibility-troubleshooter**

    For reference:

    What is program compatibility?:

    **http://windows.microsoft.com/en-US/windows7/What-is-program-compatibility**

    Program Compatibility Assistant: frequently asked questions:

    **http://windows.microsoft.com/en-US/windows7/Program-Compatibility-Assistant-frequently-asked-questions**

    For more information:

    ContactElgato Technical Support:

    http://www.elgato.com/elgato/na/mainmenu/support.en.html

    http://support.elgato.com/index.php?_m=knowledgebase&_a=view&parentcategoryid=448

    Your reply is very important for us to ensure a proper resolution. Please get back to us with the above information in order to assist you accordingly.

    In future if you come across any issues regarding Windows, please feel free to post your query here on Microsoft Community, we will be more than happy to assist you.

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