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black screen during calling with the lumia 930

Anonymous
2014-07-14T22:06:47+00:00

I just received the lumia 930 a few days ago. Perfect device however every time I want to make a call the screen goes black. I had a lumia 920 without this problem. Is there a solution? (without blowing the dust, restoring to factory settings or bringing the device back to the store?). This is such a devastating problem as it is almost impossible to just answer the phone. A have no protective cover etc.

Windows for home | Other | Devices and drivers

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Anonymous
2014-07-24T18:10:51+00:00

Final Update.

The shop replaced my Nokia 930 with a new one.

In the shop we found out that the screen in the sensor area was wobbly. LIkely that this was the defect that triggered the proximity sensor.

So, if you have issues with proximity sensor, there is one option only... go to service.

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  1. Anonymous
    2015-09-16T10:48:15+00:00

    As discussed in the form: it is a hardware issue, also quite common with the Lumia 930.

    Workaround: if screen goes black during call, DOUBLE click the power button (two presses, not one) overrides the proximity sensor and brings back the screen.

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  2. Anonymous
    2014-11-12T09:59:27+00:00

    Hi guys, 

    I found a really easy solution to the proximity sensor problem discussed in this topic.

    I have a lumia 930 since august, but the proximity sensor problem just came along in the past few weeks. I have been testing a lot of new apps in that period, so I thought one of the apps was faulty for the error. Since double tap to wake up didn't work either, I checked if it was on (in the settings). Double tap to wake was on, so I turned it off, and on again, and tadaaa, now I have a working proximity sensor, and double tap to wake also works. 

    I guess some of the apps have influence on this error. This is good news, since it can be handled by an update in the near future. However the fact, that one of the 3rd party apps can modify a system setting like this, is frightening. Windows phone was always a really stable operating system, and I would really mind, if this kind of access caused vulnerablity like described in this topic.

    I hope my solution helps you guys, because I know how frustrating it is, when you can't access the end call button at the end of a phonecall. 

    Cheers

    UPDATE: 

    Unfortunately, this fix didn't last too long. :( It was only working for a day, so maybe it was a lucky coincidence.

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  3. Anonymous
    2014-07-19T11:55:47+00:00

    I find this a perinial desin flaw in all lumia's I had a 920 which was plauged by the same defect & Nokia repaired this thrice since the phone was in warrenty but the warenty has expired & I have kep the phone as is.

    I was at the Nokia store yesterday & I was shocked to see a customer walk in with the same issue with his 930(I too have bought a 930 WHITE). I was admiring his 930 Black but he was in the store complaining about the proximity sensor issue.

    I hope not to land into this trouble.

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  4. Anonymous
    2014-07-14T23:44:26+00:00

    If you're not using any type of cover or screen protector it sounds like an issue with the proximity sensor so yes, a return is warranted here..

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