Hi,
- Have you disabled it from the device manager?
Let’s try to enable the keyboard from the device manager and see if it fixes the issue.
- Swipe in from the right edge of the screen, tap Settings, and then tap Change PC settings.
- Click on Control Panel at the bottom.
- Click on Device manager.
- Right click on the Keyboard and click on Enable.
- Restart the computer and check if it helps.
Keep us posted on the status of the issue.