Hello John,
Thank you for posting your question on Microsoft community forum.
I would suggest you to download the scanner driver from the manufacturer’s website and install it in Windows 7 compatibility mode and check if it helps. Please follow these steps:
a. Download the drivers from the manufacturer’s website.
b. Right-click on the driver and click properties.
c. Click on the ‘compatibility’ tab, check the box "Run this program in compatibility mode for” and select "Windows 7" from the drop down box.
d. Click apply, click ok and then install the driver.
Please download the scanner driver from this link:
I hope this information helps.
Please do let us know if you need any further assistance.
Thank you