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ASUS laptop headphone jack not working

Anonymous
2014-08-29T09:31:06+00:00

I recently bought an ASUS laptop and my headphones worked perfectly with it. Unfortunately, the screen had issues so i took the computer back and exchanged for another of the same model. Now, the screen is perfect, but the headphone jack refuses to recognize that i even have them plugged in. Any idea what I should do to fix this?

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2014-08-30T05:29:01+00:00

    Hi arieve,

    Thank you for contacting Microsoft Community.

    I can understand the frustration when things don't work as expected.

    Just a few questions first, to get a clear picture of the issue;

    1. What is the Make and Model of the computer?
    2. Did you try headphones on any other system installed with Windows 8.1?
    3. Did you try to plug a different headphone to make sure that Headphone jack is working?
    4. What is the Make and Model of the headphone?

    I would suggest you to follow the methods and check if these methods help in resolving the issue.

    Method 1: Try running the hardware and devices troubleshooter

    1. Press Windows Logo + "W", type in "Troubleshooting" and press enter.
    2. On left pane click on View All.
    3. In the list, click on Hardware And Device to run the trouble shooter and follow the instructions.

    Also I would suggest you to refer the link from Anshul Khanna replied on January 24, 2013for the same issue

    http://answers.microsoft.com/en-us/windows/forum/windows\_8-hardware/headphone-jack-not-working-in-windows-8/95e7f89e-8c46-478d-b549-5895013de35c

    Please do let us know if you need further assistance, we’ll be glad to assist you.

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  1. Anonymous
    2014-08-30T05:45:56+00:00

    Under Playback Devices, accessed via right-click on the Volume Icon,  What entries do you have there, make sure you see all sound devices?  I have both Show Disabled Devices and Show Disconnected Devices ticked, this allows you to see all options.  Those options are visible via right-clicking on the Playback Devices page.  Make sure you have your headphones enabled for sound output.

    You might have to play around with entries in there especially if you have a few Realtek Devices mentioned.  You might have to Disable (temporarily) the current Default main speakers and enable any such Realtek or other third party stuff.

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