Windows 8.1 USB Audio Device Driver install failure

Wish I could help!  

The issue was unresolved for my PC.  I ended up reverting to Windows 8 using an ISO backup image that I had created before upgrading to Windows 8.1.

The information in this thread pretty much details everything I tried, to no avail.  If you find a solution, please let me know - it would be nice to upgrade Windows versions one of these days :(

Greetings Ryan!

I just suffered through this exact same problem trying to get my "PDP Afterglow Prismatic Wireless Headset" to work. Literally the EXACT same problem. After trying everything in this thread and feeling very, very defeated I decided to take a shot at it myself and FINALLY got it working!

What worked for me was going to driverscape and downloading the newest driver (not the top list item, which is marked as an ad and is a .exe file). The driver, once extracted, comes with only a .inf and .sys file for use in "Update driver software", however, the .inf is not signed so you cannot just install it on windows 8 you need to go here and follow the directions to disable driver signature checking. Once you boot back into Windows go to your device manager and right click on the failing device and select "Update Driver Software" and then say "Browse my computer for driver software" and navigate to the folder containing the .inf and .sys and voilà, once you click accept it should install and work as intended!

Disclaimer: I do NOT know the exact security implications of using a driver from this website (which claims they have all been scanned and tested) but my headset is officially working and, really, that's what matter right? ;)

I hope this helps!

Egi,

Yes, I have the mmci.dll file in my Windows/System32 directory.

Reg values above.

Yes I have mmcico.dll file in System32.

Copied from wdma_usb.inf below:

[Version]

Signature="$Windows NT$"

Class=MEDIA

ClassGUID={4d36e96c-e325-11ce-bfc1-08002be10318}

Seems to match.

Here is my include in my wdma_usb.inf:

[USBAudio]

Include=ks.inf,wdmaudio.inf

Needs=KS.Registration,WDMAUDIO.Registration,mssysfx.CopyFilesAndRegister

CopyFiles=USBAudio.CopyList

AddReg=USBAudio.AddReg

PreferDeviceInfo=1

ExcludeID = USB\Class_01&SubClass_00&Prot_20

Nothing suspicious as far as I can understand here?

Thanks again for your help!

Hi,

As none of the USB connected devices are working , let’s uninstall all the USB host controllers and install again:

a. Press Windows Key+ R, type “devmgmt.msc” (without quotation marks) and press "Enter".

b. In Device Manager, double click to expand "Universal Serial Bus controllers", right click on the Host Controller, click "Uninstall" and click "OK".

c. Repeat the step 2 to uninstall all items under "Universal Serial Bus controllers".

d. Then, restart your computer and Windows 8 will reinstall all USB controllers automatically.

Reference: Install USB 3.0 and other USB devices:

**http://windows.microsoft.com/en-IN/windows-8/install-usb-3-usb-devices**If you have another user account, login to it check if it works.

****Hope the information provided is useful. ****

Thanks for the quick response Babu.

I followed your instructions and uninstalled all the USB controllers in Windows, then restarted.  I tried it three times just to make sure.

Same symptoms occur after all three attempts at uninstalling and reinstalling the USB serial bus controllers.

Tried all USB 3.0 and 2.0 ports just in case.

Here is the troubleshooting suggestion that Windows gives me:

After following these instructions I get the Device driver was found but could not be installed message.

Here is the troubleshooting detail:

Here is the whole enchilada of my Device Manager setup and settings.  A note is clearly I had issues with USB 3.0 on this machine when I first upgraded to Windows 8.1 due to the AsusMedia XHCI Controller which was incompatible.  After installing Asus's new driver everything worked great...until yesterday.

Any other ideas?

Hi Ryan,

Is this correct:

• this issue only affects usb audio devices, i.e., all other usb devices just work fine.
• this issue is present on both usb2.0 and usb3.0 ports.
• you tried different type of usb audio devices, same result (not working).
• these audio devices are usb audio 1.0 standard devices (I assume they are if you had them working with usbaudio.sys before).

Here are some other things to check:

• what are the compatible IDs associated with this usb device? (Properties->Details->Compatibile Ids)
• do you have an usb camera to try?  Does that work? Maybe video only? try also here both type or ports 3.0 and 2.0.
• can you try to manually install usbaudio driver for this usb device? If the compatible ids above are not correct, this may not work but you can check it out (Properties->Driver->UpdateDriver->Browse my computer for driver software->Let me pick from a list of device drivers on my computer->here maybe you need to uncheck the "show compatible hardware" and select usb audio)

Thx,

Egi.