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Computer crashes and restarts when playing games caused by dxgkrnl.sys

Anonymous
2014-08-17T04:24:11+00:00

When I play games, my computer turns black and eventually after a couple of seconds, it would restart after 4 minutes. This happens on all my games: CrossFire, League of Legends and Dota 2. At first, I thought the problem is with League of Legends so I re-installed it but the problem exists. Then I realized it was the video card's problem. Still no luck (even the most updated version of 340.52 didn't work)

I also tried to use the Driver Cleaner Pro edition to clean the remains of NVIDIA (before installing it to the latest version). No luck.

I have installed WhoCrashed. The dxgkrnl.sys is what could be causing the sudden restart. It restarted after playing games a couple of minutes today.

http://i60.tinypic.com/jipbps.jpg

Here are my specs:

Display: LG E2041 (Analog)

Graphics Card: NVIDIA GEFORCE GT 630

Processor: AMD Athlon(tm) II X2 245 Processor 2.90 GHz

Installed memory (RAM): 2.00 GB

Operating System: Windows 7 Ultimate 32-bit Service Pack 1

Memory: 2048MB RAM

DirectX Version: DirectX 11

I installed DX9c from http://www.microsoft.com/en-gb/download/details.aspx?id=8109 and restarted afterwards. The computer still crashed and restarted after doing a test while playing LOL  . After logging on, it had a popup message "Windows has recovered from an unexpected shutdown". This is what it said:

Problem signature:

Problem Event Name: BlueScreen

OS Version: 6.1.7601.2.1.0.256.1

Locale ID: 1033

Additional information about the problem:

BCCode: 116

BCP1: 85891510

BCP2: 8FA44524

BCP3: C000009A

BCP4: 00000004

OS Version: 6_1_7601

Service Pack: 1_0

Product: 256_1

Files that help describe the problem:

C:\Windows\Minidump\081714-15444-01.dmp

C:\Users\Admin\AppData\Local\Temp\WER-72649-0.sysdata.xml

Any other help would be appreciated. If there's more information I can add, I'll be glad to try and post. Thanks.

PS: this only happens when I play games (even Chess Titans crash). I haven't received any errors yet when doing other things. I have made an event log file for this but I don't know where to upload this so you guys can check it out.

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  1. Anonymous
    2014-08-22T09:30:22+00:00

    I'm on the last part. However I am not sure which of these do I uninstall. Are you referring to the Graphics Driver? Or do I have to uninstall them all?

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  2. Anonymous
    2014-08-20T07:33:19+00:00

    Debug session time: Sat Aug 16 03:22:33.346 2014 (UTC - 4:00).

    To be certain that there is nothing   Malware related causing the corruption, download, install, update and run a complete scan with Malwarebytes. If there are malicious objects detected, remove them, reboot immediately to complete the removal process and then rescan again until the scan runs clean.

    Malwarebytes (mbam) free version.

    http://www.malwarebytes.org/

    Note:

    On the first screen after setup is complete, uncheck the box that activates the full trial version of Malwarebytes.

    Next,

    Download and run AdwCleaner,

    AdwCleaner

    http://www.bleepingcomputer.com/download/adwcleaner/

    Note:

    Read the instructions for running AdwCleaner on the download page, before proceeding.

    When you are done with the scanning, Uninstall and "clean install" Nvidia Display.

    **Additional troubleshooting tips**

    STOP 0x116: VIDEO_TDR_ERROR troubleshooting(also for STOP 0x117 errors .

    http://www.sevenforums.com/crash-lockup-debug-how/63320-stop-0x116-video_tdr_error-troubleshooting.html

    I haven't tested a game yet but I'm about to download MABM now. Sorry for the delay in response, I was busy with other matters. Removed Avira and replaced it with Microsoft Security Essentials.

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  3. Anonymous
    2014-08-17T14:26:15+00:00

    Debug session time: Sat Aug 16 03:22:33.346 2014 (UTC - 4:00).

    VIDEO_TDR_FAILURE (116)

    Attempt to reset the display driver and recover from timeout failed.

    Arguments:

    Arg1: 8528a510, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).

    Arg2: 9082e524, The pointer into responsible device driver module (e.g. owner tag).

    Arg3: c000009a, Optional error code (NTSTATUS) of the last failed operation.

    Arg4: 00000004, Optional internal context dependent data.

    Debugging Details:

    *** WARNING: Unable to verify timestamp for nvlddmkm.sys

    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys

    FAULTING_IP:

    nvlddmkm+81b524

    9082e524 55              push    ebp

    DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

    CUSTOMER_CRASH_COUNT:  1

    BUGCHECK_STR:  0x116

    PROCESS_NAME:  System

    CURRENT_IRQL:  0

    STACK_TEXT: 

    8ae69cb0 90adefb3 00000116 8528a510 9082e524 nt!KeBugCheckEx+0x1e

    8ae69cd4 90ad7d5b 9082e524 c000009a 00000004 dxgkrnl!TdrBugcheckOnTimeout+0x8d

    8ae69d18 90ad81be 8528a510 87480788 8ae69d3c dxgkrnl!DXGADAPTER::Reset+0xee

    8ae69d28 90b39343 8528a510 87480788 00000000 dxgkrnl!TdrResetFromTimeout+0x12

    8ae69d3c 90b3c5bd 87480788 00000000 874c2710 dxgmms1!VidSchiRecoverFromTDR+0x15

    8ae69d50 83210141 87480788 acbd5f45 00000000 dxgmms1!VidSchiWorkerThread+0x7f

    8ae69d90 830b7559 90b3c53e 87480788 00000000 nt!PspSystemThreadStartup+0x9e

    00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19

    STACK_COMMAND:  .bugcheck ; kb

    FOLLOWUP_IP:

    nvlddmkm+81b524

    9082e524 55              push    ebp

    SYMBOL_NAME:  nvlddmkm+81b524

    FOLLOWUP_NAME:  MachineOwner

    MODULE_NAME: nvlddmkm

    IMAGE_NAME:  nvlddmkm.sys

    DEBUG_FLR_IMAGE_TIMESTAMP:  5315b301

    FAILURE_BUCKET_ID:  0x116_IMAGE_nvlddmkm.sys

    BUCKET_ID:  0x116_IMAGE_nvlddmkm.sys

    Followup: MachineOwner

    1: kd> lmvm nvlddmkm

    start    end        module name

    90013000 90a52000   nvlddmkm T (no symbols)          

        Loaded symbol image file: nvlddmkm.sys

        Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys

        Image name: nvlddmkm.sys

        Timestamp:        Tue Mar 04 06:03:29 2014 (5315B301)

        CheckSum:         00A0AD0A

        ImageSize:        00A3F000

        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

    Log Name:      System

    Source:        avgntflt

    Date:          8/16/2014 11:39:47 PM

    Event ID:      18

    Task Category: None

    Level:         Warning

    Keywords:      Classic

    User:          N/A

    Computer:      Admin-PC

    Description:

    The description for Event ID 18 from source avgntflt cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

    Please uninstall Avira and Replace it with Microsoft Security Essentials.

    Avira AntiVir Removal Tool.

    http://www.avira.com/en/support-download-avira-antivir-removal-tool

    Microsoft Security Essentials.

    http://windows.microsoft.com/en-us/windows/security-essentials-download

    To be certain that there is nothing   Malware related causing the corruption, download, install, update and run a complete scan with Malwarebytes. If there are malicious objects detected, remove them, reboot immediately to complete the removal process and then rescan again until the scan runs clean.

    Malwarebytes (mbam) free version.

    http://www.malwarebytes.org/

    Note:

    On the first screen after setup is complete, uncheck the box that activates the full trial version of Malwarebytes.

    Next,

    Download and run AdwCleaner,

    AdwCleaner

    http://www.bleepingcomputer.com/download/adwcleaner/

    Note:

    Read the instructions for running AdwCleaner on the download page, before proceeding.

    When you are done with the scanning, Uninstall and "clean install" Nvidia Display.

    **Additional troubleshooting tips**

    STOP 0x116: VIDEO_TDR_ERROR troubleshooting(also for STOP 0x117 errors .

    http://www.sevenforums.com/crash-lockup-debug-how/63320-stop-0x116-video_tdr_error-troubleshooting.html

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  4. Anonymous
    2014-08-17T06:16:10+00:00

    To be able to diagnose what might be causing your system to crash, we need the dump files

    Please refer to the link below for steps to retrieve, zip and upload them to the file sharing site like onedrive, google's "dropbox, etc.

    When you are done, make the folder public and share the link here.

    Blue Screen of Death (BSOD) Created by ZigZag3143 (MS - MVP)

    http://answers.microsoft.com/en-us/windows/wiki/windows_other-system/blue-screen-of-death-bsod/1939df35-283f-4830-a4dd-e95ee5d8669d

    This one. 

    https://onedrive.live.com/?cid=7B0D9CD0C8ED9F0F&id=7B0D9CD0C8ED9F0F%21105

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  5. Anonymous
    2014-08-17T04:37:49+00:00

    To be able to diagnose what might be causing your system to crash, we need the dump files

    Please refer to the link below for steps to retrieve, zip and upload them to the file sharing site like onedrive, google's "dropbox, etc.

    When you are done, make the folder public and share the link here.

    Blue Screen of Death (BSOD) Created by ZigZag3143 (MS - MVP)

    http://answers.microsoft.com/en-us/windows/wiki/windows_other-system/blue-screen-of-death-bsod/1939df35-283f-4830-a4dd-e95ee5d8669d

    Was this answer helpful?

    0 comments