Share via

Philips LaserMFD 6020 Windows 8 "driver is unavailable"

Anonymous
2014-07-26T08:49:12+00:00

I am unable to connect and print with my Philips LaserMFD 6020 printer now that I have Windows 8. 1.  The priter is recognised as a device but with the message "driver is unavailable". 

What do I need to do to be able to print?

thank you for your help!

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
  1. Anonymous
    2014-07-27T04:22:06+00:00

    Hi SuNuinLondon,

    Was it working before? Which was your previous operating system in which Printer worked fine?

    It looks like we do not have latest drivers available for Philips LaserMFD 6020. You may have to contact Philips support to see if there is any latest drivers/patch available.

    We do not have much information regarding the compatibilityof Printer in Windows Compatibility Center.

    You may search with the exact model number to get the proper drivers for the device.

    http://www.support.philips.com/support/catalog/catalog.jsp?categoryid=PC_PRODUCTS_AND_PHONES_GR_SI_CARE&userLanguage=en&userCountry=si&_requestid=614689

    If the issue still persists, you may follow these steps to install the printer drivers in compatibility mode.

    a. Right click the driver setup file.

    b. Click on the ‘compatibility’ tab and check the box "Run this program in compatibility mode for” and select Windows 8 operating system from the drop down.

    c. Click on ‘Apply’ and click ‘OK’ and run the file to install it.

    Hope this information helps. Reply with the status so that we could help you further.

    20+ people found this answer helpful.
    0 comments

0 additional answers

Sort by: Most helpful
Most helpful Newest Oldest