Windows XP error ENTRY POINT NOT FOUND

Question

Windows XP error ENTRY POINT NOT FOUND

Anonymous

Hi,

I'm getting this error on a XP machine previously used by IT.

After booting, before login, this error message presents itself.

The procedure entry point GetTickCount64 could not be located in the dynamic link library KERNEL32.dll

Click ok...fine..Login..After logged in I get about a dozen more of these all referencing a different .exe of what appears to be programs installed.

ex snagit.exe - Entry point not found.

These errors will continue to pop up and make the computer unusable.

Normally I would re-install windows but there are files on the HDD that I need.

Also, I'm not sure if its related to this problem but the computer is SLOW like so slow it takes 2-3 min to load control panel.

I've googled this and people are saying this about it:

" Probably because that API doesn't exist in Windows XP.

Ensure you build with appropriate values for WINVER:

http://msdn.microsoft.com/en-us/library/windows/desktop/aa383745(v=vs.85).asp "

......um...WHAT!?

Other articles say its something to do with Chrome..

****And others say it only happens when they try to open a specific app...(I get the error before clicking anything)

Seems like there are 100 different things that could have caused this error, I cannot find an article anywhere that talks about WINDOWS XP and this error and how to fix it.

HELP!

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5 answers

Answer 1

Thanks for the reply,

I ran file checker twice, nothing seemed to happen .
I didn't run chkdsk yet because I doubt that will fix the issue seeing as its not really a disk issue, also because its takes so long, I will do this later today.
I ran malwharebytes and it found 13-14 objects, I quarantined them all..

I did a re-boot and I got the "The procedure entry point GetTickCount64 could not be located in the dynamic link library KERNEL32.dll" error before login and then "Entry Point Not Found" error about 20 more times after logged in.

Now I'm going to try suggestions from this article:

https://answers.yahoo.com/question/index?qid=20110629192719AAgsomf

Here is the log from malwarebytes:

<?xml version="1.0" encoding="UTF-16" ?>

<mbam-log>
<header>

</header>

<engine>

<malware-database>v2014.08.05.05</malware-database>

<rootkit-database>v2014.08.04.01</rootkit-database>

<file-protection>disabled</file-protection>

<web-protection>disabled</web-protection>

<self-protection>disabled</self-protection>

</engine>

<system>

<osversion>Windows XP Service Pack 3</osversion>

<username>BConnolly</username>

</system>

<summary>

<type>threat</type>

<result>completed</result>

</summary>

<options>

<memory>enabled</memory>

<startup>enabled</startup>

<filesystem>enabled</filesystem>

<archives>enabled</archives>

<rootkits>disabled</rootkits>

<deeprootkit>disabled</deeprootkit>

<heuristics>enabled</heuristics>

<pum>enabled</pum>

</options>

<items>
<key>

<path>HKLM\SOFTWARE\CLASSES\CLSID{E38FA08E-F56A-4169-ABF5-5C71E3C153A1}</path>

<vendor>PUP.Optional.MyFreeze.A</vendor>

<action>success</action>

</key>

<key>

<path>HKLM\SOFTWARE\CLASSES\TYPELIB{1E8FC16F-4C51-49C4-BC9B-4FC24BDDCEE7}</path>

<vendor>PUP.Optional.MyFreeze.A</vendor>

<action>success</action>

</key>

<key>

<path>HKLM\SOFTWARE\CLASSES\INTERFACE{0F4ABE9B-14E0-4135-9D34-F6F7427591C6}</path>

<vendor>PUP.Optional.MyFreeze.A</vendor>

<action>success</action>

</key>

<key>

<path>HKLM\SOFTWARE\CLASSES\CLSID{E38FA08E-F56A-4169-ABF5-5C71E3C153A1}\INPROCSERVER32</path>

<vendor>PUP.Optional.MyFreeze.A</vendor>

<action>success</action>

</key>

<key>

<path>HKLM\SOFTWARE\CLASSES\NetAssistant.NetAssistantBHO.1</path>

<vendor>PUP.Optional.MyFreeze.A</vendor>

<action>success</action>

</key>

<key>

<path>HKLM\SOFTWARE\CLASSES\NetAssistant.NetAssistantBHO</path>

<vendor>PUP.Optional.MyFreeze.A</vendor>

<action>success</action>

</key>

<key>

<path>HKLM\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\EXPLORER\BROWSER HELPER OBJECTS{E38FA08E-F56A-4169-ABF5-5C71E3C153A1}</path>

<vendor>PUP.Optional.MyFreeze.A</vendor>

<action>success</action>

</key>

<key>

<path>HKU\S-1-5-21-1987173571-1881542298-2545932923-1010-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\EXT\SETTINGS{E38FA08E-F56A-4169-ABF5-5C71E3C153A1}</path>

<vendor>PUP.Optional.MyFreeze.A</vendor>

<action>success</action>

</key>

<key>

<path>HKU\S-1-5-21-1987173571-1881542298-2545932923-1010-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\EXT\STATS{E38FA08E-F56A-4169-ABF5-5C71E3C153A1}</path>

<vendor>PUP.Optional.MyFreeze.A</vendor>

<action>success</action>

</key>

<key>

<path>HKU\S-1-5-21-1987173571-1881542298-2545932923-1010-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\EXT\STATS{39AD0726-986D-40F9-972B-E3BFA24B7745}</path>

<vendor>PUP.Optional.ArcadeParlor.A</vendor>

<action>success</action>

</key>

<key>

<path>HKLM\SOFTWARE\GOOGLE\CHROME\EXTENSIONS\hendmekoldfacfhlojkjcnbjegkahclb</path>

<vendor>PUP.Optional.Diamondata.A</vendor>

<action>success</action>

</key>

<key>

<path>HKU\S-1-5-21-1987173571-1881542298-2545932923-1010-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\MICROSOFT\INTERNET EXPLORER\DOMSTORAGE\superfish.com</path>

<vendor>PUP.Optional.SuperFish.A</vendor>

<action>success</action>

</key>

<value>

<path>HKU\S-1-5-21-1987173571-1881542298-2545932923-1010-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\MICROSOFT\INTERNET EXPLORER\URLSEARCHHOOKS</path>

<vendor>PUP.Optional.MyFreeze.A</vendor>

<action>success</action>

</value>

<value>

<path>HKU\S-1-5-21-1987173571-1881542298-2545932923-1010-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\MICROSOFT\INTERNET EXPLORER\URLSEARCHHOOKS{E38FA08E-F56A-4169-ABF5-5C71E3C153A1}</path>

<vendor>PUP.Optional.MyFreeze.A</vendor>

<action>success</action>

</value>

<file>

<path>C:\Program Files\InstallX\NetAssistant\NetAssistant.dll</path>

<vendor>PUP.Optional.MyFreeze.A</vendor>

<action>success</action>

</file>

<file>

<path>C:\users\public\Public Document\image.exe</path>

<vendor>Spyware.Password</vendor>

<action>success</action>

</file>

<file>

<path>C:\Documents and Settings\BConnolly\Local Settings\Application Data\Google\Chrome\User Data\Default\Local Storage\http_app.mam.conduit.com_0.localstorage</path>

<vendor>PUP.Optional.Conduit.A</vendor>

<action>success</action>

</file>

<file>

<path>C:\Documents and Settings\BConnolly\Local Settings\Application Data\Google\Chrome\User Data\Default\Local Storage\http_app.mam.conduit.com_0.localstorage-journal</path>

<vendor>PUP.Optional.Conduit.A</vendor>

<action>success</action>

</file>

</items>

</mbam-log>

Answer 2

Hello there,

Sorry to hear you are experiencing such an issue with your computer and I'd be more than happy to help you get this issue resolved.

Please run System File Checker to check for missing or corrupt files.

Click the Start Menu and hover your mouse over All Programs, then however your mouse over Accessories and select Command Prompt. Then type in sfc /scannow ****and press enter.

Please run Disk Check to check for bad sectors.

Click the Start Menu and hover your mouse over All Programs, then however your mouse over Accessories and select Command Prompt. Then type in chkdskvolume:/r and press enter.

Please Run Malwarebytes and quarantine anything it detects.

Click the following to download and run Malwarebytes: **Malwarebytes Download**

Malwarebytes will product a log, please can you upload it to here? Navigate to: C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Logs and upload the logs to your preferred hosting service, which has the date of when you did the scan.

Thank you.

Answer 3

Hello there,

Could I please ask you to not follow any other instructions than what I give you.

Please run the following programs:

**http://www.bleepingcomputer.com/download/junkware-removal-tool/**

**http://www.bleepingcomputer.com/download/adwcleaner/**

Can you then start your computer in Clean Boot Mode and see if you still see the error while starting Windows. If not, you have a third-party application causing the problem.

**http://support.microsoft.com/kb/929135/**

I would recommend that you consider upgrading your operating system, because Windows XP is no-longer supported and it's completely open to threats.

**http://windows.microsoft.com/en-gb/windows/end-support-help**

Do you have the installation disks that came with Windows XP? If so, and the steps don't work, why not try a repair install?

**http://www.michaelstevenstech.com/XPrepairinstall.htm#RI**

Thank you.