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On the 25th, my computer's screen cut to black (no blue screen) and restarted. While it was starting up, it gave me the "Windows did not shut down correctly" message. When I went back to desktop, it described the problem as a Blue Screen. Here are the action center details:
Source
Windows
Summary
Shut down unexpectedly
Date
8/25/2014 5:04 PM
Status
Not reported
Problem signature
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Files that help describe the problem (some files may no longer be available)
082514-7956-01.dmp
sysdata.xml
Extra information about the problem
BCCode: 19
BCP1: 0000000000000020
BCP2: FFFFFA800CCD75F0
BCP3: FFFFFA800CCD7D10
BCP4: 00000000047287E8
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1
It happened again today as well:
Source
Windows
Summary
Shut down unexpectedly
Date
8/29/2014 2:50 PM
Status
More data required
Problem signature
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Files that help describe the problem
082914-7098-01.dmp
sysdata.xml
WERInternalMetadata.xml
Extra information about the problem
BCCode: 18
BCP1: 0000000000000000
BCP2: FFFFFA800B7B91F0
BCP3: 0000000000000002
BCP4: FFFFFA800EF4DF38
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1
Not sure what is causing this. In both cases they seemed to have happened randomly out of nowhere, but if anyone can help it'd be greatly appreciated!
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
JesseA
This was driver verified and related to Neo_0010.sys. I would simply remove PAcket
[Neo_0010.sys] File Information. Installation Path, ID:0169301 C:\WINDOWS\
Just to be safe I would also run Malwarebytes
Please download the free version of Malwarebytes.
Update it immediately.
Do a full system scan
Let us know the results at the end.
http://www.malwarebytes.org/products
These crashes were related to memory corruption (probably caused by a driver). Please run these tests to verify your memory and find which driver is causing the problem.
If you are overclocking (pushing the components beyond their design) you should revert to default at least until the crashing is solved. If you don't know what it is you probably are not overclocking.
Since it is more likely to be a driver please run verifier first.
1-Driver verifier (for complete directions see our wiki here)
If verifier does not find the issue we can move on to this.
**2-Memtest. (**You can read more about running memtest here)
If you cannot boot after enabling verifier reboot into safe mode
In Vista & win 7 (F8)
In win 8**http://www.howtogeek.com/107511/how-to-boot-into-safe-mode-on-windows-8-the-easy-way/**
Co-Authored by JMH3143
After attempting the verifier, my computer would just go straight to a blue screen after the Windows loading screen. Here is a new DMP after it: https://www.dropbox.com/s/p8yjyaby42cxp9v/DMP%20After%20Driver%20Verifier.rar?dl=0
These crashes were related to memory corruption (probably caused by a driver). Please run these tests to verify your memory and find which driver is causing the problem.
If you are overclocking (pushing the components beyond their design) you should revert to default at least until the crashing is solved. If you don't know what it is you probably are not overclocking.
Since it is more likely to be a driver please run verifier first.
1-Driver verifier (for complete directions see our wiki here)
If verifier does not find the issue we can move on to this.
**2-Memtest. (**You can read more about running memtest here)
If you cannot boot after enabling verifier reboot into safe mode
In Vista & win 7 (F8)
In win 8**http://www.howtogeek.com/107511/how-to-boot-into-safe-mode-on-windows-8-the-easy-way/**
Co-Authored by JMH3143
.
****We do need the actual log file (called a DMP file) as they contain the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.
We prefer at least 2 DMP files to spot trends and confirm the cause.
Please follow our instructions for finding and uploading the files we need to help you fix your computer. They can be found here
If you have any questions about the procedure please ask
If you are using Blue screen view, who crashed, or a similar application, don't. They are wrong at least as often as they are correct
DMPs: https://www.dropbox.com/s/0es2khe00pj98pm/DMPs.rar?dl=0
MSInfo32: https://www.dropbox.com/s/78gne08y8guk159/MSInfo32.nfo?dl=0
Specs (Speccy: https://www.dropbox.com/s/hhai21glcbe3v0t/JESSE-PC.speccy?dl=0
****We do need the actual log file (called a DMP file) as they contain the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.
We prefer at least 2 DMP files to spot trends and confirm the cause.
Please follow our instructions for finding and uploading the files we need to help you fix your computer. They can be found here
If you have any questions about the procedure please ask
If you are using Blue screen view, who crashed, or a similar application, don't. They are wrong at least as often as they are correct
