This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Hello,
Please help me I'm at my wits end.
I recently had to move and many things changed about my computer setup.
The problem I am experiencing is that my computer will not stay asleep or stay off.
I Have done all of the tutorials and guides that I could find on the windows help forums.
Please I implore you. I would love to be able to turn off my computer by means other than the power chord.
It may be important to note that I had to install a wireless receiver (Netgear Wireless PCI Adapter WN311B) for my machine to pick up the wireless internet provided by my roommates who don't understand what an Ethernet port is. It may also be of importance to state that this has not happened until I have moved here to this new house and that during the move my roommates decided to switch on and off the switchboard to the house (multiple times) while I was away and my computer was on.
Any and all help would be greatly appreciated.
Thank you for your time,
Kanoa
This is my computer.
OS Name Microsoft Windows 7 Ultimate
Version 6.1.7601 Service Pack 1 Build 7601
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name KANOA-PC
System Manufacturer INTEL
System Model DZ77GA
System Type x64-based PC
Processor Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz, 3301 Mhz, 4 Core(s), 4 Logical Processor(s)
BIOS Version/Date Intel Corp. GAZ7711H.86A.0039.2012.0426.1522, 4/26/2012
SMBIOS Version 2.7
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "6.1.7601.17514"
User Name Kanoa-PC\Kanoa
Time Zone Eastern Daylight Time
Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 16.0 GB
Available Physical Memory 13.7 GB
Total Virtual Memory 31.9 GB
Available Virtual Memory 27.4 GB
Page File Space 16.0 GB
Page File C:\pagefile.sys
Power Efficiency Diagnostics Report
| Computer Name | KANOA-PC |
|---|---|
| Scan Time | 2014-08-14T16:15:45Z |
| Scan Duration | 60 seconds |
| System Manufacturer | |
| System Product Name | |
| BIOS Date | 04/26/2012 |
| BIOS Version | GAZ7711H.86A.0039.2012.0426.1522 |
| OS Build | 7601 |
| Platform Role | PlatformRoleDesktop |
| Plugged In | true |
| Process Count | 117 |
| Thread Count | 1507 |
| Report GUID | {b26f705b-fee3-4092-891b-0ccbdc4fbd99} |
Analysis Results Errors
Power Policy:Power Plan Personality is High Performance (Plugged In)
The current power plan personality is High Performance when the system is plugged in.
Power Policy:Minimum processor performance state is 100% (Plugged In)
The processor is not configured to automatically reduce power consumption based on activity.
Power Policy:USB Selective Suspend is disabled (Plugged In)
The current power policy has globally disabled USB selective suspend.
Power Policy:PCI Express ASPM is disabled (Plugged In)
The current power policy for PCI Express Active State Power Management (ASPM) is configured to Off.
USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
| Device Name | USB Root Hub |
|---|---|
| Host Controller ID | PCI\VEN_8086&DEV_1E2D |
| Host Controller Location | PCI bus 0, device 26, function 0 |
| Device ID | USB\VID_8086&PID_1E2D |
| Port Path |
USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
| Device Name | USB Root Hub |
|---|---|
| Host Controller ID | PCI\VEN_8086&DEV_1E26 |
| Host Controller Location | PCI bus 0, device 29, function 0 |
| Device ID | USB\VID_8086&PID_1E26 |
| Port Path |
USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
| Device Name | USB Input Device |
|---|---|
| Host Controller ID | PCI\VEN_8086&DEV_1E2D |
| Host Controller Location | PCI bus 0, device 26, function 0 |
| Device ID | USB\VID_05AC&PID_9222 |
| Port Path | 1,6,2 |
USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
| Device Name | USB Input Device |
|---|---|
| Host Controller ID | PCI\VEN_8086&DEV_1E2D |
| Host Controller Location | PCI bus 0, device 26, function 0 |
| Device ID | USB\VID_05AC&PID_921D |
| Port Path | 1,5,2 |
CPU Utilization:Processor utilization is high
The average processor utilization during the trace was high. The system will consume less power when the average processor utilization is very low. Review processor utilization for individual processes to determine which applications and services contribute the most to total processor utilization.
| Average Utilization (%) | 31.63 |
|---|
Warnings
Power Policy:Display timeout is long (Plugged In)
The display is configured to turn off after longer than 10 minutes.
| Timeout (seconds) | 900 |
|---|
Power Policy:802.11 Radio Power Policy is Maximum Performance (Plugged In)
The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes.
USB Suspend:USB Device Rarely Entering Suspend
The USB device intermittently suspended during the trace. Processor power management may be prevented when the USB device is not in the Suspend state.
| Device Name | Generic USB Hub |
|---|---|
| Host Controller ID | PCI\VEN_8086&DEV_1E2D |
| Host Controller Location | PCI bus 0, device 26, function 0 |
| Device ID | USB\VID_8087&PID_0024 |
| Port Path | 1 |
| Time Suspended (%) | 10 |
USB Suspend:USB Device Rarely Entering Suspend
The USB device intermittently suspended during the trace. Processor power management may be prevented when the USB device is not in the Suspend state.
| Device Name | Generic USB Hub |
|---|---|
| Host Controller ID | PCI\VEN_8086&DEV_1E26 |
| Host Controller Location | PCI bus 0, device 29, function 0 |
| Device ID | USB\VID_8087&PID_0024 |
| Port Path | 1 |
| Time Suspended (%) | 10 |
USB Suspend:USB Device Rarely Entering Suspend
The USB device intermittently suspended during the trace. Processor power management may be prevented when the USB device is not in the Suspend state.
| Device Name | USB Composite Device |
|---|---|
| Host Controller ID | PCI\VEN_8086&DEV_1E2D |
| Host Controller Location | PCI bus 0, device 26, function 0 |
| Device ID | USB\VID_046D&PID_C066 |
| Port Path | 1,3 |
| Time Suspended (%) | 10 |
USB Suspend:USB Device Rarely Entering Suspend
The USB device intermittently suspended during the trace. Processor power management may be prevented when the USB device is not in the Suspend state.
| Device Name | Generic USB Hub |
|---|---|
| Host Controller ID | PCI\VEN_8086&DEV_1E2D |
| Host Controller Location | PCI bus 0, device 26, function 0 |
| Device ID | USB\VID_413C&PID_1003 |
| Port Path | 1,4 |
| Time Suspended (%) | 10 |
USB Suspend:USB Device Rarely Entering Suspend
The USB device intermittently suspended during the trace. Processor power management may be prevented when the USB device is not in the Suspend state.
| Device Name | Generic USB Hub |
|---|---|
| Host Controller ID | PCI\VEN_8086&DEV_1E2D |
| Host Controller Location | PCI bus 0, device 26, function 0 |
| Device ID | USB\VID_05AC&PID_9121 |
| Port Path | 1,5 |
| Time Suspended (%) | 10 |
USB Suspend:USB Device Rarely Entering Suspend
The USB device intermittently suspended during the trace. Processor power management may be prevented when the USB device is not in the Suspend state.
| Device Name | USB Composite Device |
|---|---|
| Host Controller ID | PCI\VEN_8086&DEV_1E2D |
| Host Controller Location | PCI bus 0, device 26, function 0 |
| Device ID | USB\VID_413C&PID_2010 |
| Port Path | 1,4,1 |
| Time Suspended (%) | 10 |
USB Suspend:USB Device Rarely Entering Suspend
The USB device intermittently suspended during the trace. Processor power management may be prevented when the USB device is not in the Suspend state.
| Device Name | Generic USB Hub |
|---|---|
| Host Controller ID | PCI\VEN_8086&DEV_1E2D |
| Host Controller Location | PCI bus 0, device 26, function 0 |
| Device ID | USB\VID_05AC&PID_9130 |
| Port Path | 1,6 |
| Time Suspended (%) | 10 |
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
| Process Name | chrome.exe |
|---|---|
| PID | 4800 |
| Average Utilization (%) | 10.12 |
| Module | Average Module Utilization (%) |
| \Device\HarddiskVolume2\Program Files (x86)\Google\Chrome\Application\36.0.1985.125\chrome_child.dll | 9.98 |
| \SystemRoot\system32\DRIVERS\bcmwl664.sys | 0.03 |
| \SystemRoot\system32\ntoskrnl.exe | 0.01 |
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
| Process Name | svchost.exe |
|---|---|
| PID | 3300 |
| Average Utilization (%) | 2.70 |
| Module | Average Module Utilization (%) |
| \Device\HarddiskVolume2\ProgramData\Microsoft\Windows Defender\Definition Updates{2BC3632E-254A-4357-8449-1C50A719FE98}\mpengine.dll | 1.94 |
| 0.50 | |
| \Device\HarddiskVolume2\Windows\System32\msvcrt.dll | 0.08 |
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
| Process Name | chrome.exe |
|---|---|
| PID | 5480 |
| Average Utilization (%) | 2.10 |
| Module | Average Module Utilization (%) |
| \Device\HarddiskVolume2\Program Files (x86)\Google\Chrome\Application\36.0.1985.125\chrome_child.dll | 1.72 |
| 0.10 | |
| \SystemRoot\system32\ntoskrnl.exe | 0.07 |
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
| Process Name | chrome.exe |
|---|---|
| PID | 1860 |
| Average Utilization (%) | 1.52 |
| Module | Average Module Utilization (%) |
| \Device\HarddiskVolume2\Program Files (x86)\Google\Chrome\Application\36.0.1985.125\chrome.dll | 0.92 |
| \SystemRoot\system32\ntoskrnl.exe | 0.22 |
| \Device\HarddiskVolume2\Windows\SysWOW64\usp10.dll | 0.07 |
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
| Process Name | chrome.exe |
|---|---|
| PID | 4296 |
| Average Utilization (%) | 0.78 |
| Module | Average Module Utilization (%) |
| \Device\HarddiskVolume2\Windows\SysWOW64\nvwgf2um.dll | 0.31 |
| \Device\HarddiskVolume2\Program Files (x86)\Google\Chrome\Application\36.0.1985.125\libglesv2.dll | 0.09 |
| \Device\HarddiskVolume2\Program Files (x86)\Google\Chrome\Application\36.0.1985.125\chrome_child.dll | 0.07 |
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
| Process Name | System |
|---|---|
| PID | 4 |
| Average Utilization (%) | 0.78 |
| Module | Average Module Utilization (%) |
| \SystemRoot\system32\hal.dll | 0.41 |
| \SystemRoot\system32\ntoskrnl.exe | 0.21 |
| \SystemRoot\system32\DRIVERS\nvlddmkm.sys | 0.07 |
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
| Process Name | nvstreamsvc.exe |
|---|---|
| PID | 2912 |
| Average Utilization (%) | 0.51 |
| Module | Average Module Utilization (%) |
| \SystemRoot\system32\ntoskrnl.exe | 0.16 |
| \Device\HarddiskVolume2\Windows\System32\ntdll.dll | 0.06 |
| \Device\HarddiskVolume2\Windows\System32\msxml3.dll | 0.05 |
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
| Process Name | SearchIndexer.exe |
|---|---|
| PID | 2928 |
| Average Utilization (%) | 0.39 |
| Module | Average Module Utilization (%) |
| \Device\HarddiskVolume2\Windows\System32\esent.dll | 0.13 |
| \Device\HarddiskVolume2\Windows\System32\mssrch.dll | 0.05 |
| \Device\HarddiskVolume2\Windows\System32\tquery.dll | 0.04 |
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
| Process Name | SearchProtocolHost.exe |
|---|---|
| PID | 3240 |
| Average Utilization (%) | 0.36 |
| Module | Average Module Utilization (%) |
| \SystemRoot\system32\ntoskrnl.exe | 0.09 |
| \Device\HarddiskVolume2\Windows\System32\shell32.dll | 0.06 |
| \Device\HarddiskVolume2\Windows\System32\ntdll.dll | 0.06 |
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
| Process Name | svchost.exe |
|---|---|
| PID | 1040 |
| Average Utilization (%) | 0.29 |
| Module | Average Module Utilization (%) |
| \SystemRoot\system32\ntoskrnl.exe | 0.11 |
| \Device\HarddiskVolume2\Windows\System32\ntdll.dll | 0.04 |
| \Device\HarddiskVolume2\Windows\System32\rpcrt4.dll | 0.02 |
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
| Process Name | dwm.exe |
|---|---|
| PID | 3428 |
| Average Utilization (%) | 0.28 |
| Module | Average Module Utilization (%) |
| \Device\HarddiskVolume2\Windows\System32\dwmcore.dll | 0.08 |
| \Device\HarddiskVolume2\Windows\System32\nvwgf2umx.dll | 0.06 |
| \SystemRoot\system32\ntoskrnl.exe | 0.03 |
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
| Process Name | nvxdsync.exe |
|---|---|
| PID | 1364 |
| Average Utilization (%) | 0.28 |
| Module | Average Module Utilization (%) |
| \SystemRoot\system32\ntoskrnl.exe | 0.11 |
| \SystemRoot\system32\DRIVERS\nvlddmkm.sys | 0.09 |
| \Device\HarddiskVolume2\Windows\System32\ntdll.dll | 0.01 |
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
| Process Name | csrss.exe |
|---|---|
| PID | 620 |
| Average Utilization (%) | 0.27 |
| Module | Average Module Utilization (%) |
| \SystemRoot\system32\hal.dll | 0.20 |
| \SystemRoot\system32\ntoskrnl.exe | 0.03 |
| \SystemRoot\System32\win32k.sys | 0.01 |
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
| Process Name | DisplayFusion.exe |
|---|---|
| PID | 4084 |
| Average Utilization (%) | 0.25 |
| Module | Average Module Utilization (%) |
| \Device\HarddiskVolume2\Windows\Microsoft.NET\Framework64\v2.0.50727\mscorjit.dll | 0.08 |
| \SystemRoot\system32\ntoskrnl.exe | 0.04 |
| \Device\HarddiskVolume2\Windows\Microsoft.NET\Framework64\v2.0.50727\mscorwks.dll | 0.02 |
Information
Platform Timer Resolution:Platform Timer Resolution
The default platform timer resolution is 15.6ms (15625000ns) and should be used whenever the system is idle. If the timer resolution is increased, processor power management technologies may not be effective. The timer resolution may be increased due to multimedia playback or graphical animations.
| Current Timer Resolution (100ns units) | 156000 |
|---|
Power Policy:Active Power Plan
The current power plan in use
| Plan Name | OEM High Performance |
|---|---|
| Plan GUID | {8c5e7fda-e8bf-4a96-9a85-a6e23a8c635c} |
Power Policy:Power Plan Personality (Plugged In)
The personality of the current power plan when the system is plugged in.
| Personality | High Performance |
|---|
Power Policy:Video quality (Plugged In)
Enables Windows Media Player to optimize for quality or power savings when playing video.
| Quality Mode | Optimize for Video Quality |
|---|
System Availability Requests:Analysis Success
Analysis was successful. No energy efficiency problems were found. No information was returned.
Battery:Analysis Success
Analysis was successful. No energy efficiency problems were found. No information was returned.
Platform Power Management Capabilities:Supported Sleep States
Sleep states allow the computer to enter low-power modes after a period of inactivity. The S3 sleep state is the default sleep state for Windows platforms. The S3 sleep state consumes only enough power to preserve memory contents and allow the computer to resume working quickly. Very few platforms support the S1 or S2 Sleep states.
| S1 Sleep Supported | false |
|---|---|
| S2 Sleep Supported | false |
| S3 Sleep Supported | true |
| S4 Sleep Supported | true |
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
| Group | 0 |
|---|---|
| Index | 0 |
| Idle (C) State Count | 2 |
| Performance (P) State Count | 16 |
| Throttle (T) State Count | 0 |
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
| Group | 0 |
|---|---|
| Index | 1 |
| Idle (C) State Count | 2 |
| Performance (P) State Count | 16 |
| Throttle (T) State Count | 0 |
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
| Group | 0 |
|---|---|
| Index | 2 |
| Idle (C) State Count | 2 |
| Performance (P) State Count | 16 |
| Throttle (T) State Count | 0 |
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
| Group | 0 |
|---|---|
| Index | 3 |
| Idle (C) State Count | 2 |
| Performance (P) State Count | 16 |
| Throttle (T) State Count | 0 |
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Answer accepted by question author
Part I am going to key in on: Computer Will not Remain <snipped> Off
If the computer will not remain TURNED OFF: this is not an operating system issue. When your system is OFF, the operating system is not running to do anything - including turning the computer on.
Check your BIOS settings. Not the "wake on" stuff - as if this is a private LAN, it is unlikely to be the issue. Check the power-on scheduler if it has one.
Otherwise - this could be a hardware issue.
Your August 14, 2014 question, "Computer Will not Remain Asleep or Off" has been marked as having been resolved. I point this out because *you* were not the one to mark it as such.
I feel it is only right to follow up with you to find out *if* your issue is resolved and if the answer that was chosen by a forum moderator [Sharath Srinivasain this case] was the solution you used?
If your solution was other than the marked response, please come back to your question (it'll be http://answers.microsoft.com/thread/70a8956d-174d-4e6c-820f-713cc6f6862e[here](http://answers.microsoft.com/thread/1beb26c8-1b0c-433d-987a-ee5d5e290eb2) indefinitely) and help those who might search and find your query in the future by providing the solution you did utilize. If your solution was the marked response, please return to simply state that is what you did and that it resolved your issue - further helping the confidence level of those who might locate your question in the future that the marked "answer" is indeed correct.
In case you are unsure how to mark (or unmark answers chosen for you that are incorrectly marked) - here are instructions taken from the forum FAQs...
If the chosen answer isn't the one you would have chosen, you can go to the marked response and click Unmark as Answer.
If you posted the original question, you can mark the question as answered yourself (i.e. - choose your own "answer".) Just click the Mark as Answer button under the response(s) you felt is(are) entitled to it.
Whether or not you posted the original question, you can still mark any response(s) as "helpful."
Thanks!
