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Emails from ASDA not arriving

Anonymous
2014-07-19T21:31:22+00:00

Unable to receive emails from Asda specifically so I cannot change my password and access Asda for shopping. I have been an Asda online customer 5 years. Tried opening up another live.co account with Asda. Same problem. Their emails do not arrive. Registered with Morrisons.  2 emails sent from Morrisons. Only 1 visible when I logged on, but 2 visible when I logged on from live.co website. Meanwhile Ocado, Tesco and other businesses emails are arriving. Asda technical dept have been unable to resolve the problem. I have cleared all my browsing history on Google Chrome and Internet Explorer as advised but it has made no difference.  I want access to Asda because my guinea pig loves a particular brand of Hay Asda sells very cheaply. Also I hate unsolved computor mysteries!

Windows for home | Other | Email and communications

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  1. Anonymous
    2014-07-20T02:43:37+00:00

    Have you tried logging in from the web interface to see if the emails are arriving?  I am assuming you have emails from Hotmail, live mail or outlook.com and so going to the web interface should be your first port of call to check if the emails are in "Junk Email" folder.

    If your email is with somebody else like yahoo or gmail or aol then try their web-based interface as well.

    If you still can't see the email then try checking whether you have blocked ASDA in your filters list.  You can check this by going to the web interface again.

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  2. Anonymous
    2014-07-24T01:22:21+00:00

    Dear Cesar

    Thought you would find this information useful. I opened up a new account with Asda using an o2 email address. I asked Asda to send me a new password to this o2 email address and it arrived. I accessed the email through my o2 account. I have just used the password  Asda sent on the Asda site and I was able to get through to my account. So this is good. (Asda is the main supplier of my guinea pig's hay which he adores and other guinea pig supplies.) So it is obviously a live.co. problem. Jane

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  3. Anonymous
    2014-07-24T00:42:29+00:00

    Dear Cesar,

    When I login to Outlook on the Web there are no emails from Asda, although they have sent quite a number of them. Emails from Ocado, Tesco, Morrisons etc continue to arrive, no problem. This has happened on both my 2 live.co.uk accounts. Thank you for your interest and endeavors.  Jane

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  4. Anonymous
    2014-07-23T23:53:51+00:00

    Hello Jane,

    Thank you for the information that you've provided. As mentioned by the previous member, we would like to verify if your emails from ASDA does not go on your inbox even when logging into **http://outlook.com** on the web. This will help us isolate the issue if it only happens on Windows Live Mail or on the web as well.

    We'll wait for your response.

    Thank you.

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  5. Anonymous
    2014-07-20T18:25:31+00:00

    I haven't blocked Asda but is it possible that Asda has blocked me? The technical team have failed to contact me by phone as they said they would. Thanks for replying.

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