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Hi,

Has there been any movement on this ?

Thanks

Will

Hi,

Thanks for your swift response. In answer to your questions:

1. I am unaware of any changes to my laptop. However, periodically it gets rebuild as it is a company machine and updates are installed in the background. I have had the problem for some time. Originally it was only one email directory that was affected. Every time I opened a message in that directory, it opened the same message, regardless of which one I chose. Now it seems to be every directory.
2. I think I configured my email accounts automatically as the system seemed to recognise the providers. I have 4 accounts, 2 of which are pop3, 1 is IMAP and the hotmail account does not seem to be either !
3. I am using Version 2012 (Build 16.4.3528.0331)

I hope this helps !

Thanks

Will

Hi,

Thank you for getting back to us and for the information you have provided.

I understand that you're still having problems opening your emails and unable to create a new user profile in your laptop. For further isolation, we need to ask further information:

• Do you recall any changes in your account or computer before this happened?
• How did you configure your account in Windows Live Mail? Are you using the automatic configuration (delta sync), POP3 or IMAP?
• What version of Windows Live Mail are you using?

Hope to hear from you soon.

Thank you.

Hi William,

I sincerely apologize for not being able to answer your concern in a timely manner. I understand that you're getting error when opening your emails on your Windows Live Mail. Let me help you with that.

I just want to know if you still getting this error as of today?

If yes, we need to try one more troubleshooting step, Please create another user profile on your computer and then on your new user profile, check if the issue still persists. You can follow the article below on how to create a new user profile on your computer:

Create a new user profile

If the issue still persists, we need to gather log files on your Windows Live Mail. This will help us investigate your issue. Please follow the article below on how to do it:

How can I collect log files from Windows Live Mail

I've created a private message for you and please provide there the log files. To view the private message, you need to click the notification that states “You have a private reply to this message. Click here to read it on our secure private messages section."

Note: You need to be signed in to the Microsoft Community forum to view the link. Kindly notify us here when the needed information has been provided in the private message area.

We look forward for your response.

Thank you.

Hi, I am still having this issue. Can anyone help ?

Thanks

Will