Corrupt Windows Store Files can't be fixed

Hi,

Try this solution from Sulav_Kumar :

1. Press Ctrl+Shift+Esc key combination to get into Task Manager. Highlight the activity Store

and Store Broker and click End Task for both of these. This will stop all the activity initiated by Windows Store and its components.

2. Next, press Win + R to open the RUN and type :

C:\Users&lt;USER NAME>\AppData\Local\Packages\winstore_cw5n1h2txyewy\LocalStateSubstitute C: with your system root drive and<USER NAME>with user account name.

3. Moving on, in the LocalState folder, you’ll find Cache named folder. Simply rename it CacheOld**.**
4. Finally, create a new folder named Cache. You can now close restart the Explorer and open Windows Store, it should work fine now, as expected.

---

The Store App probably has become corrupted.

WinKEY + X or put the mouse in the lower left corner - Command Prompt (Admin) -

type in WSReset.exe - hit enter.

Fix Store App in Windows 8.1 (and Windows 8)

http://blogs.msdn.com/b/notime/archive/2013/10/21/10458031.aspx

Also refer to as needed :

Troubleshoot problems with an app

http://windows.microsoft.com/en-us/windows-8/what-troubleshoot-problems-app

=========================================================

If needed try these to clear corruption and repair/replace damaged/missing system files.

WinKey + X (or Right Click in lower left hand corner) - Command Prompt (Admin)

C:\windows\system32&gt;

At the above prompt type in      SFC /scannow

(There is a space between C and /)

How to Run the "SFC /SCANNOW" Command at Boot or in Windows 8

http://www.eightforums.com/tutorials/3047-sfc-scannow-command-run-windows-8-a.html

---

Then run CheckDisk (chkfdsk /f /r)

File Explorer (formerly Windows Explorer)

Right Click the C: drive - Properties - Tools tab - Error Checking - Check

Windows 8 - Improve performance by optimizing your hard drive - see "To repair a drive:

http://windows.microsoft.com/en-US/windows-8/improve-performance-optimizing-hard-drive

How to Check a Drive for Errors with "chkdsk" in Windows 8

http://www.eightforums.com/tutorials/6221-chkdsk-check-drive-errors-windows-8-a.html

---

See the TIP in the above link or the methods below to use the DISM tool to repair any corruption

SFC could not repair.

How to Use DISM to Fix Component Store Corruption in Windows 8 and Windows Server 2012

http://www.eightforums.com/tutorials/26512-dism-fixing-component-store-corruption-windows-8-a.html

===================================================

If nothing else works you might have to try a Refresh or even a complete Reset.

Windows 8/8.1 includes special methods to Refresh (keep files and settings)  or a Reset

(new install removing all).

How to restore, refresh, or reset your PC

http://windows.microsoft.com/en-US/windows-8/restore-refresh-reset-pc

How to Refresh Windows 8 and 8.1

http://www.eightforums.com/tutorials/2293-refresh-windows-8-a.html

How to Reset Windows 8 and 8.1

http://www.eightforums.com/tutorials/2302-reset-windows-8-a.html

Repair and Recovery (create a USB Recovery Drive and more)

http://windows.microsoft.com/en-us/windows/repair-recovery-help#repair-recovery-help=windows-8&v1h=win8tab1

And if needed you can make a bootable disc.

Download Windows 8.1 ISO Using your Windows 8.0 Key

http://mcakins.com/2013/10/19/download-windows-8-1-iso-using-you-windows-8-0-key/

Download Windows 8.1 iso

http://philipyip.wordpress.com/download-windows-8-1-iso/

Download the Windows 8.1 ISO using a Windows 8 key and some simple trickery

http://betanews.com/2013/10/21/download-the-windows-8-1-iso-using-a-windows-8-key-and-some-simple-trickery/

You can also make a Recovery USB drive.

How to Create a Recovery USB Flash Drive in Windows 8 and 8.1

http://www.eightforums.com/tutorials/5132-recovery-drive-create-usb-flash-drive-windows-8-a.html

On Nov. 15, 2013 Windows 8.1 Back-up Media will be available for purchase. Newegg and

others will be offering the disc,

Windows 8.1 'Back-up Media' disc available to buy soon

http://betanews.com/2013/11/05/windows-8-1-back-up-media-disc-available-to-buy-soon/

===============================================

If you did all of those then you should contact Microsoft Support direct.

Call Microsoft Customer Service direct - 1-800-642-7676 - hours 5 AM

til 9 PM PST time (USA) - Saturday and Sunday, 6:00 AM – 3:00 PM

PST time (USA). In Canada, call (877)568-2495.

Contact Microsoft Customer Service

http://support.microsoft.com/kb/295539

Microsoft Support - Contact Us

http://support.microsoft.com/contactus/?ws=support#tab0

Microsoft - Phone Numbers for Microsoft Technical Support

http://support.microsoft.com/kb/319726/en-us

Microsoft - Contact Us by Email

http://support.microsoft.com/contactus/cu_sc_selector_email?ws=support%2csupport

Windows 8.1 Solution Center - there are options and a "Get live help"

http://support.microsoft.com/find-solutions/windows/windows-8-1/

Windows 8 Solution Center - there are options and a "Get live help"

http://support.microsoft.com/gp/windows-8

Microsoft Solution Centers - Select Product

http://support.microsoft.com/select/?target=hub

Hope this helps.

---

Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle <- Mark Twain said it right!