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bluetooth mouse keep on disconnecting in windows 8.1

Anonymous
2013-10-26T04:10:02+00:00

After I updated my laptop from win 8.1 preview to win 8.1 pro. My bluetooth mouce keeps on disconnecting after a few minutes. 

I encountered this problem before after I upgraded from win 7 to win 8 pro.  I was told to uncheck the "allow the computer to turn off this device to save power" in the power management tab of the Bluetooth Module under the Bluetooth in the Device Manager.  This solved the problem.

After updating to win 8.1, I tried this solution again but the tab is not there anymore.  I found this tab on the Bluetooth HID Device and Bluetooth AVRCP Device under the Human Interface Devices.  I unchecked both but this didn't solve the problem.  I also tried deleting the old bluetooth drivers, installed the most updated driver available. There is still no Power Management tab in the Bluetooth Module.  I unchecked these both in the Bluetooth HID Device and Bluetooth AVRCP Device under the Human Interface Devices.  Still the problem persist.

Is there any other solution for this.

By the way my laptop is a ASUS K55V running tin win 8.1 pro w/ media center.

Windows for home | Previous Windows versions | Search, touch, and mouse

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Anonymous
2014-09-14T01:57:24+00:00

Finally found the option for Power Management under the Windows 8.1 Device Manager. The device is "Bluetooth Radio", under the Bluetooth section of Device Manager. Right-clicking on Bluetooth Radio, then click Properties, you will find a power management tab. On this tab, my problem was fixed by UNchecking the box that said "allow computer to turn off this device". AND, CHECKED the box that said "allow this device to wake up the computer" or something like that.

The important point above is that the device in Device Manager to be looked at is NOT under Network Adapters, even though there are some Bluetooth etc words under that topic of the Device Manager. The "Bluetooth Radio" device is under the Bluetooth section of Device Manager.

Anyway, after fiddling with the above two checkboxes, my Bluetooth mouse stays connected quite nicely under Windows 8.1.

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Anonymous
2014-06-27T07:37:15+00:00

The issue with disconnecting devices is power management, however, you may be looking in the wrong place for your power management setting if you have a bundled adapter.

Take a look at this guide, I think it will help you out:

How to fix disconnecting Bluetooth devices in Windows 8.1

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Anonymous
2014-09-12T21:22:29+00:00

I have just purchased a bluetooth mouse to use with my Windows 8.1 laptop.

After a few minutes of activity, the mouse just froze, even though in bluetooth settings it said the mouse was still connected.

I searched online and most answers were to check device manager and untick the "Allow the computer to turn off this device to save power" under the power management tab.

I did not have a power management tab in anything other than 'Human Interface Devices' > 'Bluetooth HID Device'.. So I unticked the the "Allow the computer to turn off this device to save power" and it has worked for me.

Updating drivers doesn't seem to solve anything concerning this issue.

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Anonymous
2014-08-29T01:22:04+00:00

2014-08-28

I have a SONY VAIO T Ultrabook.

I bought a Bluetooth speaker Harman kardon and tried to connect by clicking the Bluetooth icon at the lower right corner of the screen.  When it showed connected, it showed Not Connected right away.  I just followed the step to uninstall 8.0.0.214 and then installed 8.0.0.230.  it works!!

Before I installed the driver, I was concerned if it had virus.  But it turned out clean and safe.

Many thanks!!!

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  1. Anonymous
    2013-10-27T02:34:49+00:00

    Hi Alexeeve,

    I can imagine the inconvenience you have experienced.

    1. What is the make and model of the Bluetooth mouse?
    2. Do you get any error message/code related to the issue?

    I would suggest you to refer to the link and follow steps given in the Microsoft KB article:

    Windows 8 Troubleshooting: Mice

    http://www.microsoft.com/hardware/en-us/help/windows-8/troubleshooting/mouse/connection-detection-issues-bluetooth

    Note: Applies for Windows 8.1 also.

    Also refer:

    http://www.microsoft.com/hardware/en-in/help/support/how-to/mouse/bluetooth

    Hope this helps. If you have any further queries/issues related to Windows, write to us and we will be glad to assist you further.

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