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microsoft.windowscommunicationsapps_8wekyb3d8bbwe stop working error Message!! AS SOON AS I START LAPTOP

Anonymous
2014-11-26T16:42:30+00:00

Hi there !!

Im getting this error:  microsoft.windowscommunicationsapps_8wekyb3d8bbwe......             as soon as i start my laptop.  It keeps popping out like every 10 minutes ,somotimes less.

I dont do nothing, just start using my pc.

Have windows 8.1 64bit

Problem signature:

  Problem Event Name: MoAppCrash

  Package Full Name: microsoft.windowscommunicationsapps_17.5.9600.20605_x64__8wekyb3d8bbwe

  Application Name: praid:ppleae38af2e007f4358a809ac99a64a67c1

  Application Version: 17.5.9600.20605

  Application Timestamp: 5401be98

  Fault Module Name: msvcr120_app.dll

  Fault Module Version: 6.3.9600.17278Fault Module Timestamp: 53eebd22

  Exception Code: c0000135

  Exception Offset: 00000000000ec0b4

  OS Version: 6.3.9600.2.0.0.768.101

  Locale ID: 1033

  Additional Information 1: ac05

  Additional Information 2: ac0507478d1c5bd693cfc4fe3987e900

  Additional Information 3: ac05

  Additional Information 4: ac0507478d1c5bd693cfc4fe3987e900

Windows for home | Previous Windows versions | Apps

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2014-11-27T15:42:21+00:00

    ok...So i did perform a clean start.  The message did NOT popped up.

    I guess this means its an APP issue for sure. But i dont know which APP.

    Did a sfc /scannow, did not found any violations.

    Event logs shows this:

    Log Name:      System

    Source:        Microsoft-Windows-DistributedCOM

    Date:          11/27/2014 9:06:17 AM

    Event ID:      10010

    Task Category: None

    Level:         Error

    Keywords:      Classic

    User:          VIKTOR\Victor

    Computer:      viktor

    Description:

    The server Microsoft.WindowsLive.Mail.AppXj3e9v0xw9sf8t58nqr15tqqb2yq4zsfg.mca did not register with DCOM within the required timeout.

    Event Xml:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

      <System>

        <Provider Name="Microsoft-Windows-DistributedCOM" Guid="{1B562E86-B7AA-4131-BADC-B6F3A001407E}" EventSourceName="DCOM" />

        <EventID Qualifiers="0">10010</EventID>

        <Version>0</Version>

        <Level>2</Level>

        <Task>0</Task>

        <Opcode>0</Opcode>

        <Keywords>0x8080000000000000</Keywords>

        <TimeCreated SystemTime="2014-11-27T15:06:17.813289100Z" />

        <EventRecordID>5284</EventRecordID>

        <Correlation />

        <Execution ProcessID="824" ThreadID="2856" />

        <Channel>System</Channel>

        <Computer>viktor</Computer>

        <Security UserID="S-1-5-21-2861167383-246365562-397906360-1001" />

      </System>

      <EventData>

        <Data Name="param1">Microsoft.WindowsLive.Mail.AppXj3e9v0xw9sf8t58nqr15tqqb2yq4zsfg.mca</Data>

      </EventData>

    </Event>

    I also get in the Component Services, found my PC and looked into DCOM config.  But saw bunch of stuff dont know what to do there  :(

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  2. Anonymous
    2014-11-27T14:32:38+00:00

    Yes the computer boots up fine.  But as soon as it starts, i get the error message.   Without opening any APP.  

    Not made changes, just downloaded some stuff.

    Running the APPS TROUBLESHOOTER, is it gonna do any harm to the PC??  I've heard some bad things about it.  Just wanna be sure and don't want to screw it more with my PC.

    I'll check on the other steps .

    Thanks a lot!!

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  3. Anonymous
    2014-11-28T14:30:11+00:00

    Hi,

    Thank you for the response. We appreciate the information which you provided. Running App

    troubleshooter is not going to harm your computer. But as you say when you started the computer in Clean boot it was working fine, so it is apparently the third party application which is conflicting with the Windows apps.

    So please follow the steps mentioned in the section “How to determine what is causing the problem by performing a clean boot” in the link below.

    How to perform a clean boot in Windows

    http://support.microsoft.com/kb/929135

    Please feel free to post if you need further assistance.

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  4. Anonymous
    2014-11-27T15:43:30+00:00

    EVENT DETAILS

    - System
    - Provider <br> --- --- <br><br><br><br> [ Name] Microsoft-Windows-DistributedCOM <br> --- --- --- --- --- <br><br><br><br><br> [ Guid] {1B562E86-B7AA-4131-BADC-B6F3A001407E} <br> --- --- --- --- --- <br><br><br><br><br> [ EventSourceName] DCOM <br> --- --- --- --- ---
    - EventID 10010 <br> --- --- --- <br><br><br><br> [ Qualifiers] 0 <br> --- --- --- --- ---
    Version 0 <br> --- --- ---
    Level 2 <br> --- --- ---
    Task 0 <br> --- --- ---
    Opcode 0 <br> --- --- ---
    Keywords 0x8080000000000000 <br> --- --- ---
    - TimeCreated <br> --- --- <br><br><br><br> [ SystemTime] 2014-11-27T15:06:17.813289100Z <br> --- --- --- --- ---
    EventRecordID 5284 <br> --- --- ---
    Correlation <br> --- ---
    - Execution <br> --- --- <br><br><br><br> [ ProcessID] 824 <br> --- --- --- --- --- <br><br><br><br><br> [ ThreadID] 2856 <br> --- --- --- --- ---
    Channel System <br> --- --- ---
    Computer viktor <br> --- --- ---
    - Security <br> --- --- <br><br><br><br> [ UserID] S-1-5-21-2861167383-246365562-397906360-1001 <br> --- --- --- --- ---
    - EventData
    param1 Microsoft.WindowsLive.Mail.AppXj3e9v0xw9sf8t58nqr15tqqb2yq4zsfg.mca

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  5. Anonymous
    2014-11-27T13:50:47+00:00

    Hi,

    Thank you for contacting Microsoft Community. It appears that the issue is caused due to some issue with the app itself, either app files are corrupt or some settings for the app are incorrect. So let me assist you to fix the issue.

    Please answer the following questions so that we can assist you better:

    1. Have you made any changes to the computer prior to the issue?
    2. Are you able to boot the computer?

    If you are able to boot the compute the follow the steps mentioned below and check:

    Method 1

    Run Apps troubleshooter and check if it helps. Click on the link which has been provided to download and restart the computer after running it.

    Method 2

    Install all the Windows updates including optional updates and check if it helps. You may refer the link mentioned below to install Windows updates.

    Windows Update: Frequently Asked Questions

    http://windows.microsoft.com/en-US/windows-8/windows-update-faq

    Method 3

    Start the computer in clean bootand check as it helps to start the computer with minimal set of drivers and startup programs. You may refer the link mentioned below to start in clean boot.

    How to start a clean boot in Windows

    http://support.microsoft.com/kb/929135

    Note: Please refer the section, "How to reset the computer to start normally after clean boot troubleshooting" to start in normal mode.

    Hope this information is helpful. Please get back to us if you need further assistance

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