Hi! I'm trying to play a digital edition of The Elder Scrolls: Oblivion, Deluxe Game of the Year on my Dell XPS 8500 system with Window 8.1. The game was downloaded from the Gamestop app aka Impulse. I keep getting a runtime error that says the program is terminating in an unusual way and the launch of the program then crashes. I've been playing the game on and off for several months with no trouble and this issue did not arise until I upgraded my system to 8.1. I have been in contact with both Bethesda and Gamestop on this problem and both sides agree that it is a Windows issue. Both have analyzed my computer and game information that I provided and both agree that the game should play on my machine. I do have a borrowed CD copy that I installed for a test and the CD copy does run with no errors. However, it is not the deluxe version nor what I paid for. Here is a rundown of ALL the things I’ve done to try to correct the runtime error on the Oblivion digital download: -I made sure the game was installed outside the Program Files folder. It is installed on C:/ drive outside the Program Files folder. -I uninstalled and reinstalled DirectX, C++ 2010 and the net framework twice. -I tried getting the program to run with a clean boot. -I’ve tried getting the program to run in safe mode. -I checked to make sure the firewall wasn’t blocking the game or any of the necessary programs. I ran the game with virus & firewall disabled. -I have tried to reinstall all the programs listed above with the firewall disabled. -Compatibility troubleshooter does not fix the problem using any of the recommended settings. -I have scanned the computer multiple times with multiple scanners for viruses and malware that might affect the program and have found nothing. -I have refreshed the computer settings, reinstalled the game and still get the error. -I have created a new user account and tried the run the program using all the above options. So now I'm stuck. I'd be happy to provide you with my computer and game specs if you need them. This has become a big headache since there is no reason the game shouldn't work on my system with Windows 8.1. Thanks for any help you can give me. ahlewis32

Runtime error on Windows 8.1

Anonymous

Hi Heather,

Thank you for replying with the status of the issue.

We will take this as a feedback and we will work on it. I am sure this will be resolved when you upgrade to Windows 8.1 in future.

Please feel free to visit our website for any help with Windows Operating System.

0 comments

Anonymous

It was a few days after I wrote that last post that I was forced to call Dell support as I noticed that parts of my Windows 8.1 program were beginning to crash and I could no longer connect to the internet or run several programs. After running diagnostics several times and several virus and malware scans, it was decided that Dell would replace the hard drive since they believe the hard drive was failing. I've since had a new one installed with an all new installation of Windows 8.1 and there are none of the issues I was dealing with before. The new drive is 2x bigger and faster than the previous.

I installed an older game, Dragon Age: Origins from a digital vendor, EA's Origin, and it ran with no errors or messages. After I updated Windows 8.1 with some routine updates later that day, I again began to get the runtime error notice. I haven't tried to get the game to run on the new drive since I have purchased disk copies of the games and play from them now.

Here are my new computer specs so that you can forward the information to your software engineers for research.

Operating System

0101 - Operating System : Windows 8.1 64-bit (6.3, Build 9600) (9600.winblue_gdr.140723-2018)

0102 - Language : English (Regional Setting: English)

0103 - BIOS : A12

0104 - Processor : Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz (8 CPUs), ~3.4GHz

0105 - Memory : 8192MB RAM

0106 - Available OS Memory : 8152MB RAM

0107 - Page File : 3741MB used, 12603MB available

0108 - Windows Dir : C:\WINDOWS

0109 - DirectX Version : DirectX 11

0110 - DX Setup Parameters : Not found

0111 - User DPI Setting : 120 DPI (125 percent)

0112 - System DPI Setting : 96 DPI (100 percent)

0113 - DWM DPI Scaling : Disabled

0114 - DxDiag Version : 6.03.9600.16384

Processor

0201 - Caption : Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz x8 ~3401MHz

0202 - Current Clock Speed : 3401MHz

0203 - L1-Cache : 256.00 KB

0204 - L2-Cache : 1.00 MB

0205 - L3-Cache : 8.00 MB

Video Adapter

0301 - Card Name : NVIDIA GeForce GT 620

0302 - Manufacturer : NVIDIA

0303 - Chiptype : GeForce GT 620

0304 - DAC Type : Integrated RAMDAC

0305 - Device Key : Enum\PCI\VEN_10DE&DEV_1049&SUBSYS_097710DE&REV_A1

0306 - Display Memory : 4043 MB

0307 - AdapterRAM : 1.00 GB

0308 - Current Mode : 1920 x 1080 (32 bit) (60Hz)

0309 - Monitor Name : Dell S2309W(Analog)

0310 - Driver Name : nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um

0311 - Driver Version : 9.18.0013.4052

0312 - Driver Language : English

0313 - DDI Version : 11

0314 - Driver Model : WDDM 1.3

0315 - Driver Beta : False

0316 - Driver Debug : False

0317 - Driver Date : 8/19/2014 22:44:20

0318 - Driver Size : 17555104

0319 - VDD : n/a

0320 - Mini VDD : n/a

0321 - Mini VDD Date : n/a

0322 - Mini VDD Size : 0

0323 - Device Identifier : {D7B71E3E-5309-11CF-BA7C-7A291CC2C435}

0324 - Vendor ID : 0x10DE

0325 - Device ID : 0x1049

0326 - SubSys ID : 0x097710DE

0327 - Revision ID : 0x00A1

0328 - Driver Strong Name : oem120.inf:0f066de3c760f7d2:Section022:9.18.13.4052:pci\ven_10de&dev_1049&subsys_097710de

0329 - Rank Of Driver : 00DA0001

0330 - Video Accel : ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C

0331 - Deinterlace Caps : {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0)

Memory

0401 - Total Memory : 7.96 GB

0402 - Free Memory : 5.41 GB

0403 - Total Pagefile : 15.96 GB

0404 - Free Pagefile : 12.31 GB

0405 - Bank Label : N/A

0406 - Speed : 1600 MHz

0407 - Total Width : 64 Bits

0408 - Capacity : 4.00 GB

0405 - Bank Label : N/A

0406 - Speed : 1600 MHz

0407 - Total Width : 64 Bits

0408 - Capacity : 4.00 GB

Network

0501 - Description : Dell Wireless 1703 802.11b|g|n (2.4GHz)

0502 - Driver Date : 5-3-2013

0503 - Driver Version : 3.0.1.155

06 - Motherboard

0601 - Model : 0NW73C

0602 - Manufacturer : Dell Inc.

Sound Device

0701 - Description : Speakers (Realtek High Definition Audio)

0702 - Default Sound Playback : True

0703 - Default Voice Playback : True

0704 - Hardware ID : HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_10280545&REV_1003

0705 - Manufacturer ID : 1

0706 - Product ID : 100

0707 - Type : WDM

0708 - Driver Name : RTKVHD64.sys

0709 - Driver Version : 6.00.0001.7016

0710 - Driver attributes : Final Retail

0711 - Date and Size : 8/13/2013 20:19:22

0713 - Driver Provider : Realtek Semiconductor Corp.

0714 - Min/Max Sample Rate : 236930320, 236930320

0715 - Static/Strm HW Mix Bufs : 236930320, 236930320

0716 - Static/Strm HW 3D Bufs : 236930320, 236930320

0717 - HW Memory : 10240

0718 - Voice Management : False

0719 - EAX(tm) 2.0 Listen/Src : False, False

0720 - I3DL2(tm) Listen/Src : False, False

0721 - Notes : No problems found.

0701 - Description : Realtek Digital Output (Realtek High Definition Audio)

0702 - Default Sound Playback : False

0703 - Default Voice Playback : False