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"Bluetooth radio device is not available" - Troubleshooting help

Anonymous
2014-11-04T05:55:23+00:00

I've been going around several places looking for an answer with no luck. So I'll try asking. Hopefully, this is understandable. 

I have a HP Windows 7 64 bit

Here is what I have been doing. I just got a new bluetooth (bt) headset. My bt was able to discover the headset, but it would always fail trying to connect to it. I did go looking for solutions for this, but I turned over nothing. So I decided to try and remove/uninstall the headset devise and yet again I could not find how to do this. In the end I ended up following the instructions from this thread: 

Help in Reinstalling the Bluetooth Drivers on my laptop

Step 1: Start the Bluetooth service.

  1. Click Start, type services.msc and hit enter.
  2. From the list of items, double click Bluetooth Support Service.
  3. Change the startup type to Automatic and click Start button to start service.
  4. Click Apply and then click ok.

Step 2:

Uninstall and re-install the drivers for your Bluetooth device and then check for the issue.

You may use the device manager to uninstall and reinstall the Bluetooth device drivers.

Follow the steps to check the Bluetooth drivers in device manager:

a. Click Start, then type ‘Device Manager’ without quotes in the search box.

If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.

b. Locate the Bluetooth device by expanding the categories.

c. Now you may right-click the listed drivers Bluetooth Device (Personal Area Network) and Bluetooth Device (RFCOMM Protocol TDI), here you will get all the option to update or Install/uninstall drivers. Click on Uninstall.

d. Check if at all there is an exclamation mark along the driver, it suggests issues with the driver installed.

e. Restart the computer. This will let the computer automatically detect the device drivers on restart of the computer.

After the restart my bt installed with no problems. All my previous bt devices are now gone (i.e. cell phones, stereo), but I expected that, so it's fine. But now my problem is I now get the "Bluetooth radio device is not available". So now my bt is not detecting anything. 

I've tried following other threads in troubleshooting this problem, but I am not finding anything at fault. I went back into the services.msc and re-stopped the Bluetooth Support Service. In the Device Manager under Bluetooth Radio I have two devices, Generic Bluetooth Adapter and Microsoft Bluetooth Enumerator. For both of these devices their statuses are given as "This device is working properly". I checked for updates, but there are none. I've checked for regular updates on my computer, but there is nothing for bt. 

This is not going to require a Bluetooth adapter is it? Because if it does I'm just going to do a System Reset and put my computer back a week. 

Any help you may suggest is appreciated.

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2014-11-09T19:56:53+00:00

Thank you for replying. Sorry I didn't get back to this earlier, but I became busy with work which required me to use my bluetooth. I ended up resolving the matter by doing a systems reset. My bluetooth works fine, except it still refused to connect to the headset that started this whole matter. I resolved this issue by exchanging them for a different headset that has no issues connecting to my bluetooth. Problem solved...sort of. 

Again thank you.

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  1. Anonymous
    2014-11-14T10:43:59+00:00

    Hello,

    Thank you very much for the update on the issue.

    I truly appreciate your efforts in resolving the problem. It is good to note that you were able to figure out the root cause and resolved the issue. The steps you updated will help other community members to solve their similar issues.

    In addition to that, please feel free to reply, in case you face any other issues with Windows in future. We'll be glad to assist you again.

    Regards.

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  2. Anonymous
    2014-11-05T03:56:43+00:00

    Hello,

    Thank you for providing a detailed information on your issue. I appreciate the step-by-step troubleshooting and the pains you took to resolve your issue. However, there are a few more steps that we can try to diagnose the root cause.

    Try the below mentioned methods and see if it works for you.

    Method 1:

    Try to run the Hardware troubleshooter and check whether the issue is resolved or not.

    **Open the Hardware and Devices troubleshooter**

    Method 2:

    Try running the Microsoft Fixit provided in the following link and check if it helps:

    Hardware devices are not working or are not detected in Windows

    http://support.microsoft.com/mats/hardware\_device\_problems/

    Additional Information:

    Also try to follow the video tutorial on the following links and check whether the issue is resolved or not:

    Connect to Bluetooth and other wireless or network devices

    Add a Bluetooth enabled device to your computer

    Change settings for a Bluetooth enabled device

    Hope this would help. If issue still persists post back with current status of your computer and result of the proposed suggestion, we will be happy to assist you.

    Thank you.

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