how to remove duplicate entry on desktop's right-click menu

Hello,

Thank you for the update on the issue.

You might be missing some steps mentioned above. I have already reproduced the scenario at my end and was able to create default administrator account.

If you were unable to create default administrator account from the steps mentioned above you may try the steps provided below.

Firstly, you need to open the command prompt with administrator rights. Just press the Windows key to open the metro interface and then type command prompt in the search box

Next, right-click on command prompt and Run it as administrator.

Copy this code net user administrator /active:yes and paste it in the command prompt. Then, press Enter to enable your built-in administrator account.

Once you’re done, you can access your built-in administrator account by logging off your current account anytime.

Do take note that you can’t change the name of the built-in administrator account; it will always stay as Administrator.

Hope this would help. Do keep us updated about the issue.

Sorry I misinterpreted the meaning for assessing status as

built-in administrator.

> 1.Press the Windows + R keys to open the Run dialog box, type

> lusrmgr.msc and click/tap on OK.

I get a message saying I cannot use this snap-in with this version (8.1)

of Windows.  It requests that I use the control panel.  In the left pane

there is only one entry, "Local user and group," but clicking on that

does nothing.

I went to the control panel then user account and family security, but

I could not see anywhere how to enable the built-in administrator.

Please tell me how to enable the built-in administrator in Windows 8.1.

Thanks.

Hello,

Thank you for the update on the issue and sorry for delayed response.

If you have not tried your issue in default administrator then I would request you to check in that account. Actually enabling default administrator is a diagnostic step to check the issue that is it user profile specific issue or system specific issue. Please try to enable default administrator and then check your issue in that account. Are you getting duplicate entries in that account or not.

Do keep us updated about the issue and we will be glad to assist you.

Regards.

> Step 1

> Try to boot the computer in safe mode

The correct URL for booting into safe mode is:

http://windows.microsoft.com/en-us/windows-8/windows-startup-settings-safe-mode

In safe mode the graphics control panel and graphics options are not

listed at all on the right-click menu -- thus the duplication problem

does not exist.

> If your computer works fine in safe mode, I would suggest you to

> perform clean boot.

In clean boot mode (all start-ups turned off), the problem of duplication

on the right-click menu was present, i.e., there were two entries each

of "graphics property" (graphics control panel) and "graphics options".

So it appears that some correction is needed between the "safe-mode"

boot and "clean" boot mode.  I did not attempt your Method 2 because

you do not explain what I should do as Built-in Administrator to solve

the problem.

Regards,

Hello,

Thank you for posting your query on Microsoft Community forum.

As per the issue description provided by you in this thread and discussion in your previous thread it seems that there is some issue with the settings and display drivers.

To the answer of your question "how to create shortcut" you may refer to the steps provided below.

1. Right click at free place on the desktop.
2. Click on new.
3. Select shortcut.
4. Browse the itemfor which you want to create shortcut.
5. Then follow the onscreen instruction to complete the process.

Try the below mentioned methods to resolve the duplicate entries issue and see if it works for you.

Method 1

Step 1

Try to boot the computer in safe mode and check the status. You may follow the steps provided in the following Microsoft article to boot the computer in safe mode.

Windows Startup Settings (including safe mode)

http://windows.microsoft.com/en-us/windows-8/windows-startup-settings-safe-mode

Step 2:

If your computer works fine in safe mode, I would suggest you to perform clean boot.

Putting your system in Clean Boot state helps in identifying if any third party applications or startup items are causing the issue. You need to follow the steps from the article mentioned below to perform a Clean Boot.

How to perform a clean boot in Windows

http://support.microsoft.com/kb/929135/en-us

Note: Refer "How to reset the computer to start normally after clean boot troubleshooting" to reset the computer to start as normal after troubleshooting.

Method 2

If issue is still persisting, I would suggest you to enable default administrator and then check the status.

Built-in "Administrator" - Is the hidden elevated local administrator account that has full unrestricted access rights and permission on the computer. By default, this elevated "Administrator" account is not prompted by UAC by default to provide confirmation before allowed to make any changes that require elevated administrator permissions since it is an elevated account.

1. Press the Windows + R keys to open the Run dialog box, type lusrmgr.msc and click/tap on OK.
2. In the left pane, click/tap on the Users folder, then in the middle pane, double click/tap on Administrator.
3. To Enable the Built-in Administrator Account in Windows 8
4. Uncheck the Account is disabled box, click/tap on apply and then OK.
5. Close the Local Users and Groups window.
6. The built-in Administrator will now be available to select to sign into.

Now try to sign with the default Administrator account and then check the status. Do keep us updated about the issue.

Regards.