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Windows Update stuck at 67%

Anonymous
2014-11-12T06:15:00+00:00

Original Title: Windows 8.1 update stuck at 67%

I have a Dell laptop running Windows 8.1.  It has been running fine - no problems.  It is set to do automatic updates.  When I went to shut it down tonight (11/11/2014) I got a choice to either update and shut off or update and restart.  I selected update and restart.  For the last couple of hours the message on the screen has read "Working on updates - 67% complete - don't turn off your computer".  It seems stuck at 67%.  The percent complete isn't changing and I don't see the drive light flashing so it doesn't appear to be making any progress.  I haven't made any changes to the computer, added any programs , apps, or new hardware.  I'm afraid to turn off the power switch because I'm afraid it won't re-start.  Any suggestions would be appreciated.

Windows for home | Previous Windows versions | Windows update

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  1. Anonymous
    2014-11-13T16:31:19+00:00

    Thanks Giridhar J -

    The problem seems to be resolved.  After a couple of hours at the "67% complete - don't turn off your computer" screen I finally decided just to take my chances and power off.  An hour or so later when I turned the computer back on it gave me the option to start in safe mode or just boot to Windows normally.  I selected to start at regular Windows.  It next said to wait while Windows was being prepared - which went fine.  No more hang ups and everything is working OK.  I checked the status of Windows updates as you suggested and saw that a number of updates did install successfully with no failures.  Whatever the problem was it seems to have fixed itself.  Thanks for your response.

    Waldi

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  1. Anonymous
    2016-09-06T22:41:50+00:00

    The problem hasn't been resolved for me

    I made an account to reply to this Please help

    It keeps saying failed to update reverting changes

    I have to turn my pc on and off 3 or 4 times to be able to use my computer so I just turned off automatic updating

    Update for Windows 7 for x64-based Systems (KB2952664)

    ^^^^^^^I know it's this update that's causing the problem.^^^^

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  2. Anonymous
    2014-11-13T02:29:13+00:00

    Hi Waldi,

    Thank you for posting in Microsoft Community Forum.

    Please be assured that we would do our best to assist you.

    This issue could occur due to some incorrect Windows update settings or due to some other program interfering with the updates.

    There is a knowledge base article that provides troubleshooting steps for this type of issue. Refer the link and follow the steps.

    Troubleshoot problems with installing updates

    http://windows.microsoft.com/en-US/windows-8/troubleshoot-problems-installing-updates

    I would suggest you to check if the updates are installed successfully.

    Please refer to the link: 

    Refer to the section "Do I need to check for updates“and “How will I know what updates have been installed”

    http://windows.microsoft.com/en-US/windows-8/windows-update-faq

    Let us know if the issue persists so that we can provide more steps. We’ll be glad to assist you.

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