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Windows 7: The Diagnostics Policy Service is not running

Anonymous
2014-11-10T07:14:11+00:00

Suddenly, this morning, my computer stopped being able to connect to the internet. When first starting it up, it couldn't detect my 2nd monitor, and everything was zoomed in to 600x800 instead of the typical 1920x1200. I also got a message saying my AMD video driver wasn't working. After some fiddling, I can once again see the 2nd monitor, and it's stopped giving me the AMD error.

Anyway, when I went to troubleshoot my Internet, I got the error message "The Diagnostics Policy Service is not running". I've been checking around and trying various things. I have already tried the 3 methods listed below. Method 1 gives me an Error 5: Access is denied. Method 2 had no appreciable effect. Method 3 - the scan came back clean. Method 4 had no appreciable effect. Any other advice you could provide would be greatly appreciated. Thank you!

Method 1:

a.  Click on Startbutton.

b, Enter services.msc in Start search option.

c. Right click the Diagnostics Policy Servicesand start the services.

**Method 2:**This issue may occur when the account Trusted installer is missing the permissions for the key below:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\DPS\Parameters

Permission needed: Full Control, Read

**Note:**Serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection,

back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the 

registry, click the following article number to view the article in the Microsoft Knowledge Base:

(http://windows.microsoft.com/en-US/windows7/Back-up-the-registry )

a. In Registry Editor(click start, type “regedit” and hit enter), browse to the  above mentioned key for which you need  to add permission.

b. Right click the key, and click Permissions. (HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\DPS\Parameters)

c. Click “Add” Button under usernames. Make sure Locations is selected to be the local computer.

d. In the "Enter the object names to select field, type "NT SERVICE\mpssvc". Then click “Check name.”

e. Click OK.

f. Then select the account which appears in the list, and add the appropriate permission (Full Control, Read) for it.

g. When this is done, click OK.

**Method 3:**Run System File Checker (SFC) scan to fix any corrupt system files. To do this, follow the steps mentioned in the link:

How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7http://support.microsoft.com/kb/929833

**Method 4:**go to start ,search and type:- cmd, right click on returned cmd.exe and select "run as administrator" at the prompt type:-

net localgroup Administrators /add networkservice

press enter then type:

net localgroup Administrators /add localservice

press enter then type:

exit

press enter and restart your computer

Open services and make sure the service is started.

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2014-11-10T23:53:17+00:00

    FIXED IT!

    I went into Device Manager, uninstalled all the drivers with the ! next to them, then restarted. After a minute or 2, the devices reinstalled, and I have internet again!

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  2. Anonymous
    2014-11-10T18:01:51+00:00

    You should not have two anti-virus products installed. They will conflict! . Which was installed first?

    AVG won't run without an internet connection

    Were you trying to run AVG in normal mode or safe mode?

    I recommend that you run Disk CleanUp or cCleaner to remove temporary files as this will reduce scanning times by security software. cCleaner comes with a Registry tool. Do not use this tool as like any registry cleaner it can lead to the creation of very difficult to resolve system errors

    Please download and install Malwarebytes (freeware version for home users only -not the Trial version –watch the checked boxes whilst installing), update definitions and run in normal mode. Disable other security software whilst you are doing scans.

    http://www.malwarebytes.org/products/malwarebytes\_free

    Please upload a copy of the report on what it found as a shared file to your OneDrive and a post a link here.

    For help with OneDrive see paragraph 9.3:

    http://www.gerryscomputertips.co.uk/MicrosoftCommunity1.htm

    If necessary you should be able to download Malwarebytes using Safe Mode with Networking.

    http://kb.eset.com/esetkb/index?page=content&id=SOLN2268

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  3. Anonymous
    2014-11-11T11:15:46+00:00

    Did you quarantine / remove all that Malwarebytes found?

    Please download and run ADWCleaner and upload a copy of the report produced to your OneDrive. Remove all that it finds. :

    http://www.bleepingcomputer.com/download/adwcleaner/

    I suggest you take the precaution of creating a system restore point before running ADWCleaner, to guard against unforeseen consequences. Select Start, Control Panel, System, System Protection, and click the Create button.

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  4. Anonymous
    2014-11-10T18:39:17+00:00

    Thanks for the reply, Gerry!

    I believe Microsoft Security Essentials came with Windows? So, technically, that probably came first. I tried to run both in normal mode.

    Malwarebytes quarantined a lot of stuff. Looks like I had a lot of junk. Sadly, still no success fixing the problem. Here is my OneDrive link: http://1drv.ms/1zfiyg3 

    Incidentally, i tried starting in Safe Mode with Networking (tapping F8). The bootup looked different, but now that it's loaded, I still have no internet, and it looks identical to regular mode.

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  5. Anonymous
    2014-11-10T17:17:15+00:00

    Some more info:

    Under the Device Manager, nearly all the Network adapters have a yellow exclamation point next to them. Opening them, it tells me "This device is not working properly because Windows cannot load the drivers required for this device (Code 31). When I try to Update the driver, it says "The system cannot find the file specified.

    I also tried to run a virus scan, but my AVG won't run without an internet connection, and Microsfot Security Essentials gives "The service couldn't be started. The system cannot find the path specified" errors.

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