Attachment opens in wrong format

See below, this is what it looks like when I open an attachment.  I have told some people their attachments come up like this.  They said they didn't understand because they were sending it in a word format.

ÐÏࡱá                >  þÿ            !   %         (  
  þÿÿÿ                                                                    !  "  #  $  ÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿì¥Á À   ø¿             Y   bjbj¢¢                    d  rÈ  rÈ  %      3                       ÿÿ         ÿÿ         ÿÿ                 ·     ¸      ¸                            D           ÿÿÿÿ    V      V      V  €   Ö  L   "  Ô   V      6%  Ô  ö      ö                       ç       ç       ç       µ$     ·$      ·$      ·$      ·$      ·$      ·$  $    (  ²  ¼*  Ú   Û$                           ç                       ç       ç       ç       ç       Û$                                           Û   ð$     ©"      ©"      ©"      ç   š                             µ$              ©"                                                      ç       µ$              ©"      ©"  :   8#  s                                                                           ¿#             ÿÿÿÿ     »ú“øÍÏ
       ÿÿÿÿ    !  v   «#              ¡$     %  0   6%      µ#      –+      ÷!  ²   –+     ¿#                                                                      ¿#  &   –+                    å#  ¼   ç       ç       ©"      ç       ç                                       ç       ç       ç       Û$      Û$                                      ©"                                      ç       ç       ç       6%      ç       ç       ç       ç               ÿÿÿÿ    ÿÿÿÿ    ÿÿÿÿ            ÿÿÿÿ    ÿÿÿÿ    ÿÿÿÿ    ÿÿÿÿ    ÿÿÿÿ    ÿÿÿÿ    ÿÿÿÿ    ÿÿÿÿ    ÿÿÿÿ    ÿÿÿÿ    ÿÿÿÿ    ÿÿÿÿ    ÿÿÿÿ    ÿÿÿÿ    –+      ç       ç       ç       ç       ç       ç                                                               ç       ç       ç       ¸    Ø  :
  
                                                                                                                                                                                                                       

One hurdle was enrollment numbers.  We had 400 kids in our high school and many of our opponents we were attempting to defeat had between 14,000 and 19,000 students Another hurdle of ours was the job of filling several vacancies left by juniors and seniors that were no longer with us for a variety of reasons.  Enter the sophomore class.  Upon evaluation of all of our eligible kids we realized that we would be going with a young team. We would have to choose carefully, as we would be investing in our future.   Five sophomores, four juniors, and two seniors took the field for the bears. Although we were in most of our games, we struggled to come out on top in many of our contests. Our youth movement that we went with then is now prepared, through maturing, to make us proud, and lead us to victory.

These players are all “exactly the kind of kids we have always been looking for”. “Surround yourself with good people and good things will happen”

Earlier this week I looked up the grades, GPA’s, and number of discipline referrals of every one our baseball kids.  It was during this check that I was reminded what a fine group of young men we have at this time.  Make no mistake though, these guys who got some starts for the Anteaters last season are not the only good ones in the program, there are other fine young men right on their heels doing everything they can to earn a spot on the field. 

 DATE @ "M/d/yyyy" 9/11/2014                                                                                                                                                                                                                                                                                                                                                                                             0  1  4  W  X  …  †  ‡  Ž  ’  §  ¬  º  »  Ð  Ñ  Ó  ð  ò  û  ü  ý    <  O  P  Q  R  S  T  |  ƒ  Œ  ¦  ¨  Ì  Í  üøüøôüðüâüÞøÞøüøüÚÖÞÖʼ¶­¦Ÿ¦–Žüˆ}um}u}u                   hšC\ CJ* aJ*  huoè CJ* aJ*  huoè huoè CJ* aJ*   huoè CJ(  j    hšC\ U
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I need to correct part of my reply.  I didn't try Outlook.  Not sure how to.  When I saw Outlook I was thinking windows mail.

Hi,

Welcome to the Microsoft community. We're sorry for any inconvenience this may have caused. As I understood the situation, you've been receiving and opening word attachments for years now, but has recently encountered a problem opening word attachments as you got bunch of symbols. We'd like to know more about the problem, please allow us to gather information to the following.

• Does this happen to all word attachments you received or to specific word attachments only?
• Does the problem appear to be contact specific or happens to all contacts who send you word attachments?
• You mentioned about Roadrunner. Are you saying that you access your e-mails through it and this is where you experience the problem?
• Can you confirm if this happens when opening word attachments via the Outlook.com web?
• Please take your time to try using other browsers and let us know if the same case occurs.

Please see the private message I've created as we'll be exchanging information securely. Sign in to this forum and click the red texts saying you have a private reply.

Thanks!