Share via

USB Ports won't recognize new (and some old) devices

Anonymous
2013-01-01T15:16:14+00:00

The USB ports on my Lenovo Z565 laptop will not recognize any new devices that I plug in. I've tried deleting the USB controllers and restarting...they all reinstalled fine. I plug in a wireless mouse that I've used for a long time--it works perfectly. However, when I plug in some new equipment I have (Lenovo Wireless headphones and the SLICK Cooling Fan with USB Ports), the computer says it cannot install the drivers for those units. Also tried unplugging the laptop, removing the battery and restarting, as one site suggested. No dice. I also had this exact same issue with a new Logitech Wireless Mouse. I've tried all 3 of the new devices (Logitech mouse, Lenovo wireless headphones and the SLICK fan/USB port) on another laptop we have running Windows 7--all worked fine and immediately.

The USB ports aren't shot on my laptop--when I plug items in, they will charge and get power. Plus, as mentioned, I have a wireless USB mouse that I've been using forever--the computer still recognizes this unit. Even after deleting the USB controllers, I plug this wireless mouse back in and the driver loads immediately. The flipside is I also tried plugging in the HP D4360 printer that I've used ever since I had the laptop and it's always worked fine--now that driver for that isn't found either. The other 3 units it will not recognize or load drivers. When I trouble shoot, I get a message that the drivers for the various units can't be found. I'm sure I can track down the HP printer driver, however, I've looked for the other three and can't find anything.

Man is this frustrating. Any help anyone can offer would be greatly appreciated.

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

4 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2014-06-21T15:11:14+00:00

    I am having the same issue.

    Were you able to solve the issue with your laptop?

    If yes, please let me know.

    7 people found this answer helpful.
    0 comments
  2. Anonymous
    2014-11-19T19:53:52+00:00

    Hello. Yes me too.

    My desktop computer will not recognize any usb input devices - external hard drive,wireless dongle, flash drives etc. However my laptop does recognize them. Stumped! Help!!

    2 people found this answer helpful.
    0 comments
  3. Anonymous
    2013-01-03T02:59:49+00:00
    1. Drivers aren't found. When you plug in a device and it's accepted, you get a 2-toned audio confirmation. When I plug them in, I get a 3-note monotone audio to tell me it's not recognizing the device.
    2. Lenovo Ideapad Z565
    3. Not that I'm aware of
    4. No, no software discs
    5. Yes, the devices work on every other computer I've tried them on -- 3 different laptops, all work fine

    I tried the 3 Methods you recommend above, none of them did anything.

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2013-01-02T07:57:27+00:00

    Hi,

    Thank you for posting your query in Microsoft Community.

    Based on the issue description, I understand that few USB devices are not working on your computer.

    I can imagine the inconvenience you have experienced. I will certainly help you with this issue.

    1.      What is the exact error message you are getting?

    2.      What is the make and model of the device?

    3.      Were there any changes made to the computer?

    4.      Did you receive any software disc along with the device?

    5.      Does the device work on any other computer?

    Please follow the methods.

    Method 1:

    Run the troubleshooter from the link.

    http://windows.microsoft.com/en-IN/windows7/Open-the-Hardware-and-Devices-troubleshooter

    Method 2:

    Please visit the device manufacturer website to download and install the latest drivers for the device.

    Update a driver for hardware that isn't working properly

    http://windows.microsoft.com/en-IN/windows7/Update-a-driver-for-hardware-that-isnt-working-properly

    Method 3:

    Follow the steps from the link.

    Tips for solving problems with USB devices

    http://windows.microsoft.com/en-IN/windows-vista/Tips-for-solving-problems-with-USB-devices

    For assistance with issues related to Windows feel free to post on Microsoft Community Forum.

    0 comments