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Windows 8.1: HP GH82N DVD RAM Drives Fails to Burn

Anonymous
2014-09-30T20:09:56+00:00

My HP GH82N Dvd drive has stopped writing info since the beginning of September 2014.  I have tried to rectify the problem by: 

updating the DVD-Ram Driver through HP (the most recent driver is already installed, but didn't work with burning problem),

using your various "fix-it"

programs; following the extensive manual fix by editing the registry, according to one of your posts, (didn't work)

restoring and reformatting the hard drive (several times); researching similar problems with consumers on various sites

in regards to burning DVD's including yours looking for an alternative with no real resolve,

I've done virus scans, hardware and device scans, windows updates

making sure that the driver update option is turned on, still have the problem.

This has been making me extremely frustrated which I know shows through in my post.  I've been trying to fix this now for

2 weeks, several hours a day and going to bed at dawn. 

The only conclusion I can see is that it started in this month of September 2014 and that maybe recent 8.1 updates created the

problem.  My guess is that lately, your driver configuration updates have extreme difficulty in distinguishing between a

USB Flash device and a DVD RAM Drive.  I would appreciate that a conclusion is in the near future if it comes with another

update, or to resort back to what was done in prior months.  Please let me know if there is another method that I haven't tried

above besides purchasing another computer that does not have a Windows 8 operating system.

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2014-10-02T11:26:59+00:00

Hello Katie,

Welcome to Microsoft Community Forum.

As per description that are you not able to burn the DVD. This issue could be related to hardware or software. Let’s try to identify the actual cause and troubleshoot accordingly.

This issue may have occurred after one of the following situations:

  1. You upgrade the Windows operating system.
  2. You install or uninstall CD or DVD recording programs.
  3. You uninstall Microsoft Digital Image.

However, before we proceed I would require some more information to assist you better.

  1. Do you remember making any changes to the system prior to this issue?
  2. Which fixit have you tried and how did you update the DVD drivers?

In the meantime, I would suggest you to try the following methods:

Method 1:

You can try to run the automated tool included in the link below and check:

Fix problems with CD or DVD drives that can’t read or write media

http://support.microsoft.com/mats/cd\_dvd\_drive\_problems/en-us

Method 2:

I would suggest you to follow the steps mentioned below in the Microsoft article.

Your CD drive or DVD drive is missing or is not recognized by Windows or other programs

http://support.microsoft.com/kb/314060

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base: 322756

How to back up and restore the registry in Windows

Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.

Thank you

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  1. Anonymous
    2014-09-30T20:20:09+00:00

    ADDING ON:  The device also states in Device Manager that it is working properly (when it is clearly not).

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