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Error 0x80070002 - Video missing or can't get to it when trying to download a purchased movie from Xbox video.

Anonymous
2014-09-15T10:03:54+00:00

Have purchased a couple of videos, but download failed. Saw a couple of other similar questions, where they suggested to switch storage catalogue. Tried that, but that didn't work.

Error message I get is 0x80070002.  Streaming works, but I will watch movies when offline. Storage capacity is plenty (157 GB available). Downloading movies has worked fine previously on the same PC.

The PC is a Lenovo ThinkPad Yoga.

Windows for home | Other | Music, photos, and video

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2014-09-16T09:20:17+00:00

    Hi again Bryce,

    I uninstalled the Xbox Video app and reinstalled it.  This solved the issue, so there must have been some update that has corrupted the app.

    Regards,

    Kjetil

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  1. Nathan Roberts (SN) 11,276 Reputation points Volunteer Moderator
    2014-09-16T09:33:36+00:00

    Hey there, KHelge

    I am glad to see the issue has now been resolved. I have marked your reply as answer so the community knows what you had to do to resolve the problem.

    If you have any other problems or questions, please be sure to post back on this community

    Regards,

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  2. Anonymous
    2014-09-16T09:10:17+00:00

    Hello Bryce,

    thanks for answering.  I performed the steps you mention, but I still get the same error.  Also I tried to create a new folder, and setting the Xbox video app to this new folder.  That also did not help - still the same error message. 

    Since it was working fine previously I'm wondering if a recent update has corrupted something.

    Regards,

    Kjetil.

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  3. Anonymous
    2014-09-15T21:33:40+00:00

    Howdy KHelge,

    Thank you for posting on the Microsoft Support forums.

    This error can be caused by a folder location being invalid and during the file creating process when starting a download, it runs into the invalid path.

    First off is to reset the save locations for the Videos library on the PC. This is possible by opening a folder window (File Explorer), right clicking Videos in the tree view under Libraries, and clicking Properties. Click the Restore Defaults option then the OK option.

    Next will be checking the "search folders" in the Video app and making sure the only one listed is the default Videos library save folder. You can manage these folders by opening the Video app, open the charms menu by swiping in from the right (or pressing Windows key + C), selecting Settings, then selecting Choose where we look for videos on this PC.

    Once both of processes have been done, try downloading a video once more and see if the behavior has changed.

    I hope this information helps to address your issue. As always if you have any additional questions or concerns, please feel free to reply to this post and we'll be happy to assist.

    Regards,

    Bryce B

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