Share via

dell mouse problem

Anonymous
2014-09-24T13:31:17+00:00

i bought a new mouse dell ms111 usb optical mouse

when i connect it to my pc or laptop both running windows 8.1. after 1-2 min of connecting the red light(backside of mouse) goes off and the pointer stops but the trackpad works completely.

again i disconnect & connect nothing happens but when i press the scroll wheel or scroll the wheel again the mouse starts.

when i continue scrolling the mouse wheel the mouse starts -stops-starts stops.

so do you think its driver problem or i replace my mouse. anyways anybody can provide the link for drivers of this mouse. i wanna give a try installing the drivers before replacing. if you cant find windows 81 drivers provide me windows8 or windows 7 drivers.

i googled it but not found anything. please help and thanks in advance

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

  1. Anonymous
    2014-09-25T11:27:12+00:00

    Hello Vrajjshah,

    Thank you for posting your query on Microsoft Community forum.

    As per the issue description it seems that you are unable to use your mouse after upgrading to Windows 7. So there might be a chance that the drivers of devices are not updated so you might be facing the issue.

    I would suggest you to try the below mentioned methods and check if it helps.

    Method 1:

    Follow the troubleshooting steps from the Kb article and check if it helps.

    Troubleshoot response failures in wireless keyboard or mouse

    http://support.microsoft.com/kb/838398

    Method 2

    If issue still persists you need to update the drivers and for that you may try the steps provided in the following article and see if it works for you.

    Windows comes with drivers for many devices, such as printers, displays, keyboards, and TVs. A driver is software that a device uses to work with your PC. Every device needs a driver to work with your PC. So, in many cases, you can plug in a device, and it’ll work automatically.

    Download and install drivers

    If still issue persists you may try to update the drivers from the manufacturer's website and the link you may refer is provided below.

    Dell Drivers.

    Hope this would help. If issue still persists post back with current status of your computer and result of the proposed suggestion, we will be happy to assist you.

    Thank you.

    1 person found this answer helpful.
    0 comments

0 additional answers

Sort by: Most helpful
Most helpful Newest Oldest