BSOD error: 0x0000003b SYSTEM_SERVICE_EXCEPTION

Question

BSOD error: 0x0000003b SYSTEM_SERVICE_EXCEPTION

Anonymous

Original Titel: 0x0000003 error

I have been getting a blue screen (not everytime but once in a while) when I turn off my computer. The error code is 0x0000003b SYSTEM_SERVICE_EXCEPTION. Below is the information included in the dumpfile:

==================================================

Dump File : 111614-16692-01.dmp

Crash Time : 2014-11-16 01:11:21

Bug Check String : SYSTEM_SERVICE_EXCEPTION

Bug Check Code : 0x0000003b

Parameter 1 : 00000000`c0000005

Parameter 2 : fffff880`01072a3a

Parameter 3 : fffff880`0a6c8cd0

Parameter 4 : 00000000`00000000

Caused By Driver : fltmgr.sys

Caused By Address : fltmgr.sys+aa3a

File Description :

Product Name :

Company :

File Version :

Processor : x64

Crash Address : ntoskrnl.exe+75bc0

Stack Address 1 :

Stack Address 2 :

Stack Address 3 :

Computer Name :

Full Path : C:\Windows\Minidump\111614-16692-01.dmp

Processors Count : 8

Major Version : 15

Minor Version : 7601

Dump File Size : 304 457

Dump File Time : 2014-11-16 01:12:24

==================================================

I have searched for fixes online but have been unable to find anything conclusive that helps. It doesn't seem to be a hardware problem because I have done all typs of scans and none of them have reported anything wrong with either my RAM, hard drives, graphics card etc.

How can I fix this?

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Answer 1

Hello Avve,

Thank you for visiting Microsoft Community Forum.

As per the issue description, I understand that you get BSOD error code 0x0000003b SYSTEM-SERVICE-EXCEPTION while turning off your Windows 7 computer.

The dump file logs shows: Caused by Driver: fltmgr.sys

This issue occurs because of an error in the Microsoft IEEE 1394 driver stack, in which the buffer that is allocated to the driver stack does not initialize correctly.

A support hotfix is available for this issue. I would suggest you to download and run the following hotfix and check if that solves the problem.

Stop error code 0x0000003B (SYSTEM_SERVICE_EXCEPTION) on a computer that is running Windows 7 or Windows Server 2008 R2 when you use some IEEE 1394 devices

http://support.microsoft.com/kb/980932

Hope this helps. Please let us know the results. Feel free to write us back for any further assistance, we’ll be glad to assist you.

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BSOD error: 0x0000003b SYSTEM_SERVICE_EXCEPTION

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