Unable to import pictures from Android phone and getting an error stating 0x80004005

Hi Pam,

Thank you for posting your query in Microsoft Community.

From the issue description, I understand you are unable to import pictures from your android phone and you are getting an error.

I appreciate if you could answer a few questions.

1. How are you trying to import the pictures?

2. How did you connect Android phone to your computer?

3. What is the make and model of your Android?

Copying pics and videos from the micro-SD Card in your Android device to a computer, allows you to back up and use them on your PC for editing, sharing or viewing. The process of copying photos and videos from your phone to a computer is fairly simple, just follow the step-by-step instructions below to get started.

Step1:

1. Connect your smartphone using the USB sync cable. An USB icon will appear in the notification area of your phone.

2. On the smartphone, drag the notifications bar down and then tap it. Next tap USB connected, and then Mount.

3. On the computer, click the START button and then select Computer or My Computer. The micro-SD card in your phone will be recognized and listed as a Removable Disk.

4. Double-click this removable disk to open it. Double-click the folder DCIM, and then the folder Camera.

5. From this folder, you can copy all pictures and videos taken with the Digital Camera of your Android smartphone.

6. To disconnect your Android, just go to the notifications area on your phone and tap on the USB sign to disconnect.

You can also check this link below where Srimadhwa and Linny discussed about the same issue.

http://answers.microsoft.com/en-us/windows/forum/windows_7-pictures/how-to-import-pictures-from-android-phone-samson/16705d26-f961-4cb0-aa51-bb52fd9a08d4

http://answers.microsoft.com/en-us/windows/forum/windows_vista-windows_programs/0x80004005-error-when-trying-to-copy-a-file/d9d7d4ae-d803-4b15-b031-8fbc249dd7f8

Let us know the status of the issue.