CHKDSK /F?????

Question

CHKDSK /F?????

Anonymous

I am trying to install Windows XP on my new computer.

Specs Here - > Toshiba Satellite c655d-s5533 model

Processor : AMD E-300 APU with Radeon(TM) HD Graphics 1.30 GHz (Dual Core)

RAM : 4 GB

HDD : 500 GB

When XP starts installing it starts making its first checks and then the Blue Screen comes u. It says this:

A problem has been detected and windows has been shut down to prevent damage to your computer. If this is the first time you've seen this stop error screen, restart your computer. If this screen appears again, follow these steps:

Check for viruses on your computer. Remove any newly installed hard drives or hard drive controllers. check your hard drive to make sure it is properly configured and terminated. Run *CHKDSK /*F to check for hard drive corruption, and then restart your computer.

Technical information:

*** STOP: 0X0000007B (0xF78d2524, 0xc0000034, 0x00000000, 0x0000000)

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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3 answers

Answer 1

If your system will not boot, you will not get past:

Please follow our instructions for finding and uploading the files we need

Did your new system not come with any operating system?

Are you certain that your new system supports/has drivers for XP?

For that error message the problem is more likely that since that computer has SATA drives and since there are no SATA drives included with on a genuine bootable XP installation CD the installation is having trouble communicating with the hard drive.

You are using a genuine bootable XP installation CD, right?

You could use a process called slipstreaming and your existing genuine bootable XP installation CD to create a new bootable XP installation CD that includes the SATA drivers if you can find them and that is alot of work.

It would be easier to see if you can get into the CMOS configuration and temporarily change the HDD interface to something the XP installation can understand (something other than SATA), perform the installation (they you are going to have to update drivers anyway) then change the setting back to SATA when you have the proper drivers installed.

But you have some homework to do.

I performed a Google search on:

Toshiba Satellite BIOS

and there are lots of results that tell you how to get into the BIOS so unless you already know how to do that, you may have to read through some of those results and find out what works. Since I don't have your system I can't see what works so that will be up to you.

You can also Google something like:

Toshiba Satellite 0x0000007B

And read through some of those results where the discussions are mostly about SATA configurations and also lots of silly and useless advice for things to try that are not going to help.

When you do get into the BIOS you will have to find the HDD configuration/interface section and may have to do some trial and error to get it to work. Make a note of any settings you change so if things get worse, you can put the original settings back.

Depending on what you find in the BIOS here are some notes that I have accumulated and if you find the "secret" to yours, let us know what you did to get it to work and that will help other folks in the future:

It sounds like you need to enter the BIOS on your system by pressing the "Del", F2, F10 or F12 key (whatever key is right for your system), locate the section where the hard disks types and hard disk interfaces are configured and temporarily change the setting so the XP Setup is able to find the hard disk.

Where to find the adjustment and how to change it depends on your system manufacturer and BIOS version so you may end up having to just look around for it and do a little experimenting. If you know your system make and model, we can probably help you find a manual.

You need to locate and change the interface mode for your primary hard disk in the BIOS so that when the XP Setup loads, it will be able to locate the hard disk.

Before making any adjustments, you should make a note of what the current BIOS settings are so you can change them back when you are finished.

The adjustment varies so here are some examples I have accumulated:

The adjustment is made in the BIOS and could be under Integrated Peripherals, SATA Device Configuration, SATA Mode or something similar.

Make a note of what the current settings are before making any changes so you can change them back when you get done or if things get worse.

After you make the changes, save them and see how things look. You may have to try a few things to get it to behave.

If you find the mode is set to RAID/SATA mode, change the mode to IDE.

If you find the mode is set to SATA, change the mode to IDE.

If you find the mode is set to SATA, disable SATA mode.

If you find the mode is set to AHCI, change the mode to ATA.

If you find the mode is set to AHCI Emulation Mode, change the mode to IDE Emulation.

If you find the mode is set to SATA, disable SATA mode and/or change the mode to ATA.

If you find the mode is set to SATA Native Mode, disable SATA Native Mode.

If you find the mode is set to RAID/Autodetect AHCI, change the mode to Combination.

If you find the mode is set to RAID Auto/AHCI, change it to RAID Auto/ATA (this was a Dell XPS 420)

On some system of unknown make and model, In the Integrated Peripherals menu, disable" On Chip IDE Channel 0

On an Acer Aspire 4720Z the mode needed to be changed from "AHCI Mode" to "IDE Mode"

The WWW says this works on some Dells: "I had to set my SATA Operation to ATA instead of AHCI"

After making the adjustments, ACCEPT and SAVE the changes, and restart the system and see if it will now boot on the installation or Recovery Console CD.

Here are some additional ideas about changing the BIOS to recognize the SATA drive to boot from CD:

http://www.mydigitallife.info/common-troubleshooting-methods-when-os-install-unable-to-detect-sata-harddisk-drive/

Answer 2

I do not think you are going to be able to get any DMP files following a stop 7b during installation of XP.

Stop 7b is normally associated with the disk access mode being incorrect. XP has no native support for AHCI operation. If you want to run your disk in AHCI mode you need to supply the drivers via floppy disk at install time, look for the F6 message as you boot from the installation CD.

Unfortunately, the Toshiba website does not appear to provide the means to create such a floppy (though it does have some XP drivers), so unless you already have one, your alternatives are as follows.

Go into BIOS setup and switch the disk access mode to IDE/ATA instead of AHCI. Again, the Tosh website does not appear to give any details to assist with this.
Slipstream the AHCI drivers from here

http://support.toshiba.com/support/modelHome?freeText=3335974

into a new installation CD (unfortunately I cannot give a direct link to the page so you need to find the AMD AHCI driver by clicking the Drivers tab then filtering by HDD). You can use nLite to create the new installation CD and you can get it here

http://www.nliteos.com/download.html

Unless you are wanting to create a multi-boot environment for some reason, IMO you should question your motives for wanting XP over the Windows 7 that, according to Tosh's support pages, the laptop came with.

Answer 3

****We do need the actual log file (called a DMP file) as they contain the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

Please follow our instructions for finding and uploading the files we need to help you fix your computer. They can be found here

If you have any questions about the procedure please ask

If you are using Blue screen view, who crashed, or a similar application, don't. They are wrong at least as often as they are correct

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CHKDSK /F?????

3 answers