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Unable to Uninstall Adobe Creative Cloud

Anonymous
2014-09-10T12:05:23+00:00

I'm trying to uninstall Adobe Creative Cloud from my C:\ but it simply isn't happening

The progress bar scans and scans from left to right for as long as I let it run (40 minutes) - should it move in a solid line?

When I close the uninstall process down via Task Manager I get a message to say that the program has been successfully uninstalled

However, when I check in Programs - there she is, all 196GB of her

I've restarted my PC and re-run this process several times but nothing changes

Windows for home | Previous Windows versions | Apps

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2014-09-11T08:33:33+00:00

    Use the Adobe Removal tool for Creative Cloud:

    Use the CC Cleaner Tool to solve installation problems | CC

    1. Download the Adobe Creative Cloud Cleaner Tool for Windows.
    2. AdobeCreativeCloudCleanerTool.exe
    4. Use Windows or a zip utility, such as WinZip, to extract the AdobeCreativeCloudCleanerTool.zip file.

    5. Double-click the Adobe_Creative_Cloud_Cleaner_Tool folder, and then double-click the Win folder. 6. Right-click AdobeCreativecloudCleanerTool.exe and select Run As Administrator.

    Note:

    If Run As Administrator is not available when you right-click, double-click AdobeCreativeCloudCleanerTool.exe to run it.

      1. Follow the onscreen instructions:
    1. Choose your language: Type e for English or j for Japanese, and then press Enter.
    2. Review the Adobe End-User License Agreement: Type y to accept or n to decline (if you decline, the script stops). Press Enter.
    3. Select the product you want to remove: Type the number that corresponds to the product name, and then press Enter.
    4. Confirm that you want to remove the product: Type y and then press Enter.
    5. When you see the message "Adobe Creative Cloud Cleaner Tool completed successfully," press Enter and restart your computer.
    1. In a text editor, such as WordPad, open Adobe Creative Cloud Cleaner Tool.log. The location of this file depends on your operating system:
    2. Windows Vista or 7: C:\Users[user name]
    • Windows XP: C:\Documents and Settings[user name]
    1. Review the log file entries. If any of the entries indicate failure, contact us.

    3 people found this answer helpful.
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Answer accepted by question author

  1. Anonymous
    2015-07-16T22:21:16+00:00

    It was the HDD being maxed out that was the problem. All sorted now - thanks to everyone for pitching in :-)

    1 person found this answer helpful.
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  1. Anonymous
    2014-09-17T09:53:40+00:00

    Hi Andre

    Thanks for the answer and please accept my apologies for the delay in my response

    I'm having my PC rebuilt by its creator this evening as I have a number of issues including this one and I'll let you know how it goes

    It may be because the SSD is almost full and apparently they don't function too well when they're near maxed out

    William

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  2. Anonymous
    2014-09-11T10:38:56+00:00

    Use the Adobe Removal tool for Creative Cloud:

    Use the CC Cleaner Tool to solve installation problems | CC

    1. Download the Adobe Creative Cloud Cleaner Tool for Windows.
    2. AdobeCreativeCloudCleanerTool.exe
    3. Use Windows or a zip utility, such as WinZip, to extract the AdobeCreativeCloudCleanerTool.zip file.

    4. Double-click the Adobe_Creative_Cloud_Cleaner_Tool folder, and then double-click the Win folder. 5. Right-click AdobeCreativecloudCleanerTool.exe and select Run As Administrator.

    Note:

    If Run As Administrator is not available when you right-click, double-click AdobeCreativeCloudCleanerTool.exe to run it.

      1. Follow the onscreen instructions:
    1. Choose your language: Type e for English or j for Japanese, and then press Enter.
    2. Review the Adobe End-User License Agreement: Type y to accept or n to decline (if you decline, the script stops). Press Enter.
    3. Select the product you want to remove: Type the number that corresponds to the product name, and then press Enter.
    4. Confirm that you want to remove the product: Type y and then press Enter.
    5. When you see the message "Adobe Creative Cloud Cleaner Tool completed successfully," press Enter and restart your computer.
    1. In a text editor, such as WordPad, open Adobe Creative Cloud Cleaner Tool.log. The location of this file depends on your operating system:
    2. Windows Vista or 7: C:\Users[user name]
    • Windows XP: C:\Documents and Settings[user name]
    1. Review the log file entries. If any of the entries indicate failure, contact us.
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  3. Anonymous
    2014-09-10T14:20:01+00:00

    Try using Revo Uninstaller (Freeware and Professional versions)

    http://www.revouninstaller.com/revo_uninstaller_free_download.html

    The Uninstaller tool lists the installed programs and components for all and current user. With a choice of views, as well as a context menu, information on program components is available: program properties, their registry entries and links to manufacturer's web site, for a start. The "Search" option finds installed applications just by typing the first few letters of their name. Revo Uninstaller Pro scans for leftovers with even more advanced algorithms that are so precise, fast and very effective in search for leftovers of Windows Services, Drivers, File associations, Shell Extensions, COM components, Windows Installer components, program settings and more!

    J W Stuart: http://www.pagestart.com

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