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USB Suspend:USB Device not Entering Selective Suspend Error

Anonymous
2014-12-16T15:18:39+00:00

My PC running windows 8.1 Pro will not go to sleep. My PC is not part of a homegroup, neither does disabling IPv6 do anything. I looked at the power efficiency report and found this:

USB Suspend:USB Device not Entering Selective Suspend

This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.

Device Name USB Attached SCSI (UAS) Mass Storage Device
Host Controller ID PCI\VEN_1B21&DEV_1042
Host Controller Location PCI bus 3, device 0, function 0
Device ID USB\VID_0BC2&PID_AB24
Port Path 4

USB Suspend:USB Device not Entering Selective Suspend

This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.

Device Name USB Root Hub
Host Controller ID PCI\VEN_1002&DEV_4397
Host Controller Location PCI bus 0, device 18, function 0
Device ID USB\VID_1002&PID_4397
Port Path

USB Suspend:USB Device not Entering Selective Suspend

This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.

Device Name USB Root Hub
Host Controller ID PCI\VEN_1002&DEV_4397
Host Controller Location PCI bus 0, device 19, function 0
Device ID USB\VID_1002&PID_4397
Port Path

USB Suspend:USB Device not Entering Selective Suspend

This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.

Device Name USB Composite Device
Host Controller ID PCI\VEN_1002&DEV_4397
Host Controller Location PCI bus 0, device 19, function 0
Device ID USB\VID_046D&PID_C52F
Port Path 1

USB Suspend:USB Device not Entering Selective Suspend

This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.

Device Name USB Composite Device
Host Controller ID PCI\VEN_1002&DEV_4397
Host Controller Location PCI bus 0, device 18, function 0
Device ID USB\VID_046D&PID_C31C
Port Path 4

I have spent countless hours on Google with no solution.

Windows for home | Previous Windows versions | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2014-12-17T09:01:56+00:00

    Hello Frank,

    Thank you for posting your query on Microsoft Community Forum.

    As per the issue description your computer is not going to sleep. So, I would appreciate if you can provide us the following information to help us understand the issue better.

    1. Did you make any recent changes on your computer prior to the issue?
    2. Have you set any time under Change when the computer sleeps to make your system sleep?

    Try the below mentioned methods and see if it works for you.

    Method 1

    Try to run Power Troubleshooter which is built in troubleshooter and you may follow the steps mentioned below to run it.

    1. Press the Windows key and X at the same time.
    2. Now click on Control panel.
    3. In the search box of Control Panel type Troubleshooter, and select troubleshooting among the list.
    4. Under System and Security, click Improve power usage.
    5. Now try to run the troubleshooter and check if it helps.****

    Note: If you're prompted for an administrator password or confirmation, type the password or provide confirmation. 

    Method 2

    If issue persist, I would suggest you to Reset and restore the power plans to default.

    1. Press Windows key and X at the same time.
    2. Choose Command Prompt (Admin) from the context menu.
    3. In the command prompt, type powercfg –restoredefaultschemesand hit Enter.
    4. Exit command prompt.****

    Note: This would reset the power plan settings to default. Any customized power plans would be removed.

    Method 3

    If issue still persist try to check the system files are they working fine or not and to check that try to run System File Checker (SFC) tool.

    SFC scan will scans all protected system files and replaces incorrect versions with correct Microsoft versions.

    How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows 8.

    1. Press Windows key and X at the same time.
    2. Choose Command Prompt (Admin) from the context menu.
    3. In the command prompt, type sfc /scannow and hit Enter.
    4. Exit command prompt.

    For more information refer to this link:

    Use the System File Checker tool to repair missing or corrupted system files

    http://support.microsoft.com/kb/929833/en-us

    Hope this would help. If issue still persists post back with current status of your computer and result of proposed suggestion, we will be happy to assist you.

    Thank you.

    10 people found this answer helpful.
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4 additional answers

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  1. Anonymous
    2014-12-17T14:09:18+00:00

    Method 1 said that there was nothing to fix

    Method 2 the issue still persists

    Method 3 nothing found

    4 people found this answer helpful.
    0 comments
  2. Anonymous
    2017-09-30T01:23:10+00:00

    i just upgrade the windows as the Microsoft support said but still have this problem

    2 people found this answer helpful.
    0 comments
  3. Anonymous
    2014-12-18T01:13:50+00:00

    i just re-installed windows 7. issue closed.

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2014-12-18T06:54:25+00:00

    Hi Frank,

    Thank you for sharing your experience and resolution on Microsoft Community forum. We really appreciate your efforts and time which you spent on resolving the issue. This information will benefit other community members to solve their similar issues.

    In addition to that, you are always welcome to post your queries on Microsoft Community forum. We'll be glad to assist you again.

    Thank you.

    0 comments