Could not shut Down PC without pushing Shutdown Button, Alienware x51 R2

i had windows update today so that is fine, but what is it then?

i have another question, about this error

Program Data Updater AE application inventory Report Sent

Problem signature

Problem Event Name:    PDUWICA

OS_SKU:    101

OS_PLATFORM:    1.8

OS_VERSION:    6.3.0.0

OS_LCID:    1033

MAGIC_NUMBER:    2

OS Version:    6.3.9600.2.0.0.768.101

Locale ID:    1033

Extra information about the problem

Bucket ID:    95aa0cf69c128cd74b48925687e3db31 (90836633362)

event viewer shows even errors that are not in Error report history, i guess this are insignificant if they are not in history

i discovered something from history

Host Process For Windows Service windows installation problem Report Sent

Description

A Windows update did not install properly. Sending the following information to Microsoft can help improve the software.

Problem signature

Problem Event Name:    WindowsUpdateFailure2

ClientVersion:    7.9.9600.17415

Win32HResult:    8024000e

UpdateId:    00000000-0000-0000-0000-000000000000

Scenario:    Scan

SourceId:    101

Environment:    Unmanaged {855E8A7C-ECB4-4CA3-B045-1DFA50104289}

LastError:    0

OS Version:    6.3.9600.2.0.0.768.101

Locale ID:    1033

Extra information about the problem

Bucket ID:    8bbd7fb9cc113b965f286171a4646958 (90802440177)

does this mean windows update found update & failed? or its not win update, its service update?

i went to win update & clicked on check for updates & nothing found, if it was win update & failed then doing it manually should find something, or was it just some App update? App update uses same host, win update mite not run, but if App gets update it goes under windows update, windows update searches automatically right on startup with little delay, usually i turn on PC after 10am, 10-11, this issue was 14:05, so i guess it was a APP update

just curious about it, is it insignificant & not Windows Update (some APP update) or does it mean i have issue with Windows Update?

my latest windows update is security update KB3018943

EDIT:

today my PC crashed on startup i had to ctr+alt+del & restart PC, after restart i looked error report history, it said, windows explorer was not responding & was closed, also when it crashed i opened taskmanager, half of the processes were not running, i guess the crash prevented them from start running, i guess things like this are normal with computers?

Hello,

Thanks for your reply

The purpose of event viewer logs is to report your computer performance, it keeps on creating logs for every activity performed on your computer. If you see some insignificant logs in event viewer that doesn’t mean there is any issue with the computer.

You are not required to clear the error report history, the old reports are automatically removed from the computer after a certain period of time and new logs are created.

If your computer is running fine and does not report any issue, I would suggest you to do not make unnecessary changes to the computer.

Do let us know if you need further assistance with Windows, we’ll be glad to assist you.

Thank you

in the morning after 10am i did update & then i used PC hole day & then 12am i shutdown PC but it did not shut down, so configuring was complete

BDW my old PC dose that to some times, no shutdown unless i push the button on PC, this one what i'm using new did it once so far, can shutdown process crash to? when it comes to event logs, not sure can i find the right stuff from the list (i have opened event log once before), unless its possible to save the hole event log & attach it to here, to my post

but basically there is meany possibility's off what mite have caused this?

like shutdown process crash

Hard drive reading error (what mite cause shutdown crash), i mean hardware slight mistake, the thing what is reading (needle or how it is called) info made a slight wrong move or was bit slow

some process running that wants to complete its work, & that caused shutdown crash (& i don't mean any scan nor defragment) 

this are the ones i know of with my LVL of knowledge about PC, but are this possible reasons?

if i clear error report history they still remain in event logs? just curious

is it normal if it happens sometimes?

so i should not worry about it?

Hello,

Thanks for your reply,

As per description, it seems that the shutdown issue happened only once. There could be many reasons for that like there is a possibility that some updates might not completed configuring and they restarted the computer or there might be some other application running in the back ground might restarted the computer.

If the shutdown issue happened just for once and lagging is just for one or two seconds, I would say that there is no issue with your computer.

However, you can provide us the event viewer information where we will come to know the exact cause of the shutdown.

Provide us the event logs of the time when you faced this issue.

To provide event logs, please follow the steps mention below.

1. Press Windows + C
2. In search window, type control panel.
3. Then click on system & security.
4. Click administrative tools and then click on event viewer.

Important: If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

Note: Event logs are special files that record significant events on your computer, such as when a user logs on to the computer or when a program encounters an error. Whenever these types of events occur, Windows records the event in an event log that you can read by using Event Viewer.

Please do let us know if you need further assistance with Windows, we’ll be glad to assist you.

Thank you.