Hello Tom,
Thank you for replying with the required information.
Based on your reply. I understand that you are getting DCOM error for igfxEM.exe file which is not recognized on HKEY_CLASSES_ROOT of the registry location..
To understand this issue better, I would like to know the following information:
- Which Anti Virus program have you installed on the computer?
- Do you have multiple or a trial version of Anti Virus program installed on the computer?
igfxem.exe files most often belongs to product Intel(R) Common User Interface. and were most often developed by company Intel Corporation. This files most often have description igfxEM Module. Aggregate rating is 5(5) stars - based on 9 reviews. This is
executable file. You can find it running in Task Manager as the process igfxem.exe.
Method 1: Grant the user permissions to start the COM component.
1. Press Windows key + R, type regedit in the Open box, and then click OK.
2. Locate and then click the following registry subkey:
HKEY_CLASSES_ROOT\CLSID\CLSID value
Note: In this subkey, "CLSID value" is a placeholder for the CLSID information that appears in the message.
3. In the right pane, double-click AppID.
The Edit String dialog box appears. Leave this dialog box open and continue to the next step.
4. Press Windows key + R, type dcomcnfg in the Open box, and then click OK.
If a Windows Security Alert message prompts you to keep blocking the Microsoft Management Console program, click to unblock the program.
5. In Component Services, double-click Component Services, double-click Computers, double-click My Computer, and then click DCOM Config.
6. In the details pane, locate the program by using the friendly name.
If the AppGUID identifier is listed instead of the friendly name, locate the program by using this identifier.
7. Right-click the program, and then click Properties.
8. Click the Security tab.
9. In the Launch and Activation Permissions area, click Customize, and then click Edit.
10. Click Add, type the user's account name, and then click OK.
11. While the user is selected, click to select the Allow check boxes for the following items:
Local Launch
Remote Launch
Local Activation
Remote Activation
12. Click OK two times.
13. Quit Registry Editor.
Method 2: Grant the correct permissions to the Network Service account.
To grant the correct permissions to the Network Service account, follow these steps:
1. Press Windows key + R, type dcomcnfg in the Open box, and then click OK.
2. In Component Services, double-click Component Services, and then double-click Computers.
3. Right-click My Computer, and then click Properties.
4. Click the COM Security tab.
5. In the Launch and Activation Permissions area, click Edit Default.
6. Click Add, type Network Service, and then click OK.
7. While Network Service is selected, click to select the Allow check boxes for the following items:
Local Launch
Remote Launch
Local Activation
Remote Activation
8. Click OK two times.
Please post the results and we will be glad to assist you.
If you still have issues please reply with the screen shot of the error message, which will help us to investigate the issue better and assist you further.
How to include a screenshot in your post
http://answers.microsoft.com/en-us/windows/wiki/windows\_other-windows\_programs/how-to-include-a-screenshot-in-your-post/2594b08e-32a3-476a-85a6-b021181be7e4
Hope this helps, please reply with the required information for further assistance.