Mass Storage Device Not Recognised - Drivers & Folder in FileRepository Missing?

Hello H Jude,

There is a possibility that this issue might have occurred due to corrupted USB drivers in the system.

I would suggest you to try the following methods and check if it helps.

Method 1:

Please try to run Hardware and Device troubleshooter and check if it works. Follow the steps given below.

1. Press Windows Key +R, type Control Panel.
2. Type troubleshooting in the search bar, click on troubleshooting.
3. Click on Hardware and Sound, click on Hardware and Devices.
4. Follow the steps from the wizard to run the troubleshooter.

Note: If your computer is having problems with a recently installed device or other hardware, try using the Hardware and Devices troubleshooter to fix the problem. It checks for common issues and makes sure that any new device or hardware attached to your computer was installed correctly.

If the issue persists, please follow method 2.

Method 2:

Run the fixit from the following Microsoft article and check if it helps.

Hardware devices are not working or are not detected in Windows

http://support.microsoft.com/mats/hardware\_device\_problems/

Note: It automatically diagnose and fix problems with hardware. (USB) Mice and keyboards are not detected by the device manager or when they are not working.

If the issue persists, please follow method 3.

Method 3:

Refer to the following Microsoft article and then change the drive letter of the external drive and check if it helps.

Change, add, or remove a drive letter:

http://windows.microsoft.com/en-US/windows7/Change-add-or-remove-a-drive-letter

If the issue persists, please follow method 4.

Method 4:

Try to uninstall and reinstall the USB drivers in the system and check if it helps. Please follow the steps given below.

Steps to uninstall the USB drivers.

a. Press Windows key + X on the desktop Screen and select Device manager.

b. Expand Universal Serial Bus Controllers and right-click on driver and select ‘uninstall’.

c. Restart the computer.

Steps to reinstall USB drivers.

1. Press Windows Key + C to open Windows Charms bar and go to Search. Type Control panel in the Search Bar and press Enter to open Control Panel.
2. Go to Hardware and Sound.
3. In the new Window, click on Device Manager. If prompted by UAC, click “Yes” to continue.
4. The Device manager opens. Click on the arrow beside the Universal Serial Bus Controllers to expand the options.
5. Now select USB root Hub, right-click and click on Update Software Driver.
6. The new window will prompt you to search the internet and search for driver or browse the computer.
7. Searching and updating will take some time.

For reference:

Please refer to the article given below and check if it helps.

USB storage device does not work correctly in Windows 8.1 and in Windows Server 2012 R2.

https://support.microsoft.com/kb/2914219?wa=wsignin1.0

Connected USB device is not detected in Windows.

http://support.microsoft.com/kb/2830154

Note: This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

How to back up and restore the registry in Windows

I hope this information is helpful.

Please do let us know if you need any further assistance, we will be glad to assist you.

Thank you.