Ipconfig says "Media disconnected"

Question

Ipconfig says "Media disconnected"

Anonymous

Hi,

Ok so this is my friends machine. Win7 Pro. I am administer the network.

She as been having this issue for some time which is the WiFi icon looks like this Although I still have wifi connectivity.

IPconfig/all says "Media disconnected" and looks like this

I have run AVG (paid version) and it has not detected a problem. I have also changed power boards and power outlet just incase it was a power issue. Windows is up to date. I have tried changing Wifi adapters. I have tried windows troubleshooter but it did not detect an issue. I have tried updating the Driver. I have also tried a DNS flush.

Signal strength is good.

What should I try next? Help................

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3 answers

Answer 1

Hello Matt,

Thank you for replying with the status of the issue, sorry to know that the issue is still not resolved.

Method 1: I suggest you to disable security software(Antivirus/firewall.

Temporarily disable antivirus software (and any other security software) and firewall on the computer as a test and check if are able to create folder now without error.

Warning: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software, you should re-enable it as soon as you're done.

If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.

Method 2: Make sure that the WLAN switch is turned on.

Click Start
All Programs\Accessories and right click on Command Prompt
Select "Run as Administrator" to open a command prompt.

In the command prompt window that opens, type the following commands, each followed by the Enter key:

Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log

Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log

Reboot the machine. This should help.

Hope this information helps, please reply with the status of the issue for further assistance.

Answer 2

Hi Matt,

I appreciate you for providing the screenshot of the issue in hand.

I applaud the efforts which you took to get the issue resolved.

Method 1: Reset TCP/IP and check if it helps.

At the command prompt, type the following command and then press ENTER:

netsh int ip reset c:\resetlog.txt

Note: If you do not want to specify a directory path for the log file, use the following command:

netsh int ip reset resetlog.txt

Method 2:

Disable the IP Helper service:

1. Hold the Windows key and type R, enter "services.msc" (without the quotes) and press Enter

2. Scroll down to the IP Helper service, right click on it and select Properties

3. In the dropdown box that says "Automatic" or "**Manual",**set it to Disabled and then click on "Apply"

4. Then click on "**Stop"**to stop the service from running in the current session.

5. Click OK to exit the dialog.

If you need any further assistance, please post your query on Microsoft Community Forums and we’ll be glad to assist you with it.

Answer 3

Anonymous

Hi Jessen

Neither Method 1 nor Method 2 successfully resolved the issue.

Whats next?

Cheers

Matt

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Ipconfig says "Media disconnected"

3 answers