Hi Kim,
Thank you for providing us the screenshot. I appreciate your efforts taken to help us troubleshoot the issue.
The screenshots are a bit blur and are probably in Mandarin (if I'm not wrong). I would request you to translate the settings in English for better assistance. We'll try to diagnose and help you better.
Alternatively, if you need assistance in Chinese, you may also try posting your query in the following forum for better assistance.
Hope this information is helpful. Please keep us updated with the status of the issue for further assistance.