I can't get dragon naturally speaking to install on my windows computer

I just purchased Nuance Dragon Naturally Speaking Home 13 and I can't get it to download.  It gets interrupted.

Hi Arty,

Thank you for reaching out to the Microsoft Community!

Based on the description, it appears that you are getting an error message while trying to install dragon naturally speaking on Windows 8.

• What is the complete error message?

I can understand the inconvenience caused to you. I will certainly help you out with this issue.

Here are few methods that you may try in order to fix the issue.

Method 1: Perform clean boot and check.

How to perform a clean boot to troubleshoot a problem in Windows Vista, Windows 7, or Windows 8

http://support.microsoft.com/kb/929135

Please note: After the troubleshooting, make sure to boot your computer to normal mode by following the step 3.

You may also refer to the article and check.

Nuance product support for Microsoft Windows 8

http://nuance.custhelp.com/app/answers/detail/a\_id/6472

If the issue persists or you have further questions on Windows, please do not hesitate to let us know. It is our pleasure to be of assistance.

I have a Samsung laptop computer with Windows 8. I have repeatedly tried to install Dragon Naturally speaking 12 Premium. Nuance says it should work on Windows 8 but I get this message when I try to install it. The message comes up shortly after the programme says that it is configuring windows installer:

Windows ® Installer. V 5.0.9200.16384

msiexec /Option <Required Parameter> [Optional Parameter]

Install Options

 </package | /i> <Product.msi>

  Installs or configures a product

 /a <Product.msi>

  Administrative install - Installs a product on the network

 /j<u|m> <Product.msi> [/t <Transform List>] [/g <Language ID>]

  Advertises a product - m to all users, u to current user

 </uninstall | /x> <Product.msi | ProductCode>

  Uninstalls the product

Display Options

 /quiet

  Quiet mode, no user interaction

 /passive

  Unattended mode - progress bar only

 /q[n|b|r|f]

  Sets user interface level

  n - No UI

  b - Basic UI

  r - Reduced UI

  f - Full UI (default)

 /help

  Help information

Restart Options

 /norestart

  Do not restart after the installation is complete

 /promptrestart

  Prompts the user for restart if necessary

 /forcerestart

  Always restart the computer after installation

Logging Options

 /l[i|w|e|a|r|u|c|m|o|p|v|x|+|!|*] <LogFile>

  i - Status messages

  w - Nonfatal warnings

  e - All error messages

  a - Start-up of actions

  r - Action-specific records

  u - User requests

  c - Initial UI parameters

  m - Out-of-memory or fatal exit information

  o - Out-of-disk-space messages

  p - Terminal properties

  v - Verbose output

  x - Extra debugging information

  + - Append to existing log file

  ! - Flush each line to the log

  * - Log all information, except for v and x options

 /log <LogFile>

  Equivalent of /l* <LogFile>

Update Options

 /update <Update1.msp>[;Update2.msp]

  Applies update(s)

 /uninstall <PatchCodeGuid>[;Update2.msp] /package <Product.msi | ProductCode>

  Remove update(s) for a product

Repair Options

 /f[p|e|c|m|s|o|d|a|u|v] <Product.msi | ProductCode>

  Repairs a product

  p - only if file is missing

  o - if file is missing or an older version is installed (default)

  e - if file is missing or an equal or older version is installed

  d - if file is missing or a different version is installed

  c - if file is missing or checksum does not match the calculated value

  a - forces all files to be reinstalled

  u - all required user-specific registry entries (default)

  m - all required computer-specific registry entries (default)

  s - all existing shortcuts (default)

  v - runs from source and recaches local package

Setting Public Properties

 [PROPERTY=PropertyValue]

Consult the Windows ® Installer SDK for additional documentation on the

command line syntax.

Copyright © Microsoft Corporation. All rights reserved.

Portions of this software are based in part on the work of the Independent JPEG Group.

Please advise on how to deal with the problem.

I had a similar problem - spoke to Nuance and seem to have it fixed. They first asked me to delete all my temp files -including the ones in my user account and make sure that all dragon files were deleted from the Add/remove programmes section of control panel.

They then advised me to run the files in the ISSetupPrerequisites folder of the installation disk -in my case these were msxml4 and dotNetFx40_Full_x86_64 ( which did not need to make changes as I already had the correct version installed). They also asked me to turn off my antivirus.

In my case this led to an error message on running the Windows installer package file saying I need to elevate my account to install the files despite my account being an administrator account. The Nuance guy had me adjust the UAC control via control panel to the lowest setting but this did not solve the elevation issue and they've told me they will get back to me.

However, after getting off the phone I did some searching and followed the advice at this link

http://www.eightforums.com/system-security/2434-disable-uac-completely.html

to disable the UAC and it has now installed perfectly.

Hope this helps.

Hi I would be really grateful if you could let me know if you find a solution to this problem.

I had exactly the same problem - also on a Samsung about 6 months ago. After in excess of 3o hours with Nuance technical support alone I gave up and lodged a complaint. Nuance then told me only version 12.5 worked with Windows 8.  I have just bought a 12.5 but exactly the same problem appears.

I have a Samsung laptop computer with Windows 8. I have repeatedly tried to install Dragon Naturally speaking 12 Premium. Nuance says it should work on Windows 8 but I get this message when I try to install it. The message comes up shortly after the programme says that it is configuring windows installer:

 

Windows ® Installer. V 5.0.9200.16384

msiexec /Option <Required Parameter> [Optional Parameter]

Install Options

 </package | /i> <Product.msi>

  Installs or configures a product

 /a <Product.msi>

  Administrative install - Installs a product on the network

 /j<u|m> <Product.msi> [/t <Transform List>] [/g <Language ID>]

  Advertises a product - m to all users, u to current user

 </uninstall | /x> <Product.msi | ProductCode>

  Uninstalls the product

Display Options

 /quiet

  Quiet mode, no user interaction

 /passive

  Unattended mode - progress bar only

 /q[n|b|r|f]

  Sets user interface level

  n - No UI

  b - Basic UI

  r - Reduced UI

  f - Full UI (default)

 /help

  Help information

Restart Options

 /norestart

  Do not restart after the installation is complete

 /promptrestart

  Prompts the user for restart if necessary

 /forcerestart

  Always restart the computer after installation

Logging Options

 /l[i|w|e|a|r|u|c|m|o|p|v|x|+|!|*] <LogFile>

  i - Status messages

  w - Nonfatal warnings

  e - All error messages

  a - Start-up of actions

  r - Action-specific records

  u - User requests

  c - Initial UI parameters

  m - Out-of-memory or fatal exit information

  o - Out-of-disk-space messages

  p - Terminal properties

  v - Verbose output

  x - Extra debugging information

  + - Append to existing log file

  ! - Flush each line to the log

  * - Log all information, except for v and x options

 /log <LogFile>

  Equivalent of /l* <LogFile>

Update Options

 /update <Update1.msp>[;Update2.msp]

  Applies update(s)

 /uninstall <PatchCodeGuid>[;Update2.msp] /package <Product.msi | ProductCode>

  Remove update(s) for a product

Repair Options

 /f[p|e|c|m|s|o|d|a|u|v] <Product.msi | ProductCode>

  Repairs a product

  p - only if file is missing

  o - if file is missing or an older version is installed (default)

  e - if file is missing or an equal or older version is installed

  d - if file is missing or a different version is installed

  c - if file is missing or checksum does not match the calculated value

  a - forces all files to be reinstalled

  u - all required user-specific registry entries (default)

  m - all required computer-specific registry entries (default)

  s - all existing shortcuts (default)

  v - runs from source and recaches local package

Setting Public Properties

 [PROPERTY=PropertyValue]

Consult the Windows ® Installer SDK for additional documentation on the

command line syntax.

Copyright © Microsoft Corporation. All rights reserved.

Portions of this software are based in part on the work of the Independent JPEG Group.

 

Please advise on how to deal with the problem.