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BSOD with error "STOP 0x0000007B (0xFFFFF880009A97E8 0xFFFFFFFFC0000034 0x0000000000 0x0000000000)."

Anonymous
2014-10-29T09:19:11+00:00

Original title: BSOD screen error

I tried installing Xubuntu 12.04 in my laptop that already had a Windows 7 installed. I chose the option of "Something else" from the install options and proceeded to the partition-selection screen. I selected the hard-drive partition,allocated 20GB memory for Xubuntu and proceeded with the installation only to get an error message and an eventual black screen. When I try restarting the system using Windows,a BSOD error is being prompted every time I try to boot it. The BSOD screen error code is as follows:

STOP 0x0000007B (0xFFFFF880009A97E8 0xFFFFFFFFC0000034 0x0000000000 0x0000000000).

After having done a bit of research,it all melts down to the Windows not being able to access the bootable section. How could have the failed Xubuntu installation affected my hard-drive? Any helpful suggestions will be much appreciated.

Windows for home | Previous Windows versions | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2015-01-06T07:41:32+00:00

    Hi Adithya,

    First of all, I would like to apologize for the delay in responding. I know it is too late to respond, but we would like to know if the issue is fixed or not.

    If still you are facing the same Blue Screen issues, then I suggest you to try the steps in the following Microsoft Help article and check if it works for you.

    http://windows.microsoft.com/en-us/windows7/resolving-stop-blue-screen-errors-in-windows-7

    Disclaimer: While performing chkdsk on the hard drive if any bad sectors are found on the hard drive when chkdsk tries to repair that sector if any data available on that might be lost.

    For further reference, you may refer to the following Microsoft MSDN article.

    http://msdn.microsoft.com/en-us/library/windows/hardware/ff559218(v=vs.85).aspx

    Please reply with the status of the issue so that we can help you better.

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  1. Anonymous
    2014-11-15T12:50:57+00:00

    Couldn't enter using safe mode either

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  2. Anonymous
    2014-10-29T11:20:28+00:00

    ****We do need the actual log files (called a DMP files) as they contain the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

    Please follow our instructions for finding and uploading the files we need to help you fix your computer. They can be found here

    If you have any questions about the procedure please ask

    If you are using Blue screen view, who crashed, or a similar application, don't.  They are wrong at least as often as they are correct

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