Windows 7 Remote Desktop Services crashing

Hello Outtasync,

Welcome to Microsoft Answers Forum!

Firstly I would suggest you to perform a clean boot and check whether it helps you to fix the issue.

Step 1:

To find out which startup application is causing the issue, try to perform clean boot.

Clean Boot will help you start your computer by using a minimal set of drivers and startup programs so that you can determine whether a background program or any of the third party service is interfering with your program.

Steps to perform a Clean Boot:

1. Click Start on your Desktop
2. Type msconfig in the Start Search box and then press ENTER.

If you are prompted for an administrator password or for a confirmation, type the password, or click   Continue.

3. On the General tab, click Selective Startup.
4. Under Selective Startup, click to clear the Load Startup Items check box.
5. Click the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All.
6. Click OK.
7. When you are prompted, click Restart.

If the computer boots fine after clean boot, then there are some non Microsoft applications causing the problem. To find out which application causing the problem refer from step 2 to step 6 in the article this is mentioned in the clean boot article.

http://support.microsoft.com/kb/331796

Once you find out the application which is causing the issue, i would suggest you to uninstall and reinstall the application.

To return your computer back to normal boot:

1. Click Start on your Desktop
2. Type msconfig in the Start Search box and then press ENTER.

If you are prompted for an administrator password or for a confirmation, type the password, or click   Continue.

3. Click the General tab.
4. Click Normal Startup - load all device drivers and services, and then click OK.
5. When you are prompted, click Restart to restart the computer.

For information on using “Clean Boot”, see the following Microsoft Article:

http://support.microsoft.com/kb/331796

Step 2:

Also check whether the services are working fine, if not you may have to start both the services, to do so, please follow the steps below:

Click on start > type in services in search box and hit enter > from the list of services select the appropriate service > right click and then click on start.

After you start the services, you may have to set the services as automatic, to do so, please follow the steps.

From the list services select the appropriate service > right click and then click on properties > there will be pop up screen > check for the startup type and select Automatic under drop down menu and apply the settings.

You can also refer to the link below on how to change the remote desktop settings.

http://windows.microsoft.com/en-US/windows-vista/Changing-Remote-Desktop-settings

I would also suggest you to disable all the security software and check whether its helps.

Also try to run an online virus scan from the following link:

http://onecare.live.com/site/en-us/default.htm

I hope this information helps. Please get back to us if you have any more questions about this issue.

Thanks and Regards

Mir - Microsoft Answers Support Engineer                                                              

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