Share via

Unable to Print, Print Shop 3.5 Deluxe projects from Windows 8.1 using HP 6500 Printer

Anonymous
2015-01-04T21:53:55+00:00

I acquired a new HP computer with Windows 8.1 and then downloaded The Print Shop 3.5 Deluxe version.  I have used earlier Print Shop versions on a Windows 7 computer with no problems.  The PS 3.5 downloaded okay and works.  However, I am unable to print any of my projects.  When I click "Print" the PS window closes.  Checking the printer queue shows no documents. Any help solving this compatibility problems?

Windows for home | Previous Windows versions | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

  1. Anonymous
    2015-01-11T13:39:15+00:00

    Hi Dave,

    Apologies for the delayed response.

    I suggest you to check the settings of the program as the settings would vary. If the issue still persists I suggest you to get in touch with the program developer as the issue is program specific.

    Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.

    1 person found this answer helpful.
    0 comments

3 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2015-03-25T07:26:01+00:00

    Hi David - has the problem been rectified?

    0 comments
  2. Anonymous
    2015-01-07T04:22:26+00:00

    In response to your questions for additional information:

    1. I have no problem printing other Word, Excel, PDF or o other documents.  It appears to be related specifically to the The Print Shop application.

    2.  The Print Shop (Deluxe) is a graphic design program published by Broderbund.  It is a pretty basic program, but I find it useful for designing posters, postcards, labels, posters, etc.  The version I am trying to use on my computer is 3.5.

    Dave Kimball

    0 comments
  3. Anonymous
    2015-01-05T17:07:18+00:00

    Hi David,

    Thank you for posting in Microsoft Community Forum.

    Please be assured that we would do our best to assist you.

    Please answer the following question so that we can help you.

    1. Are you able to print using notepad or word applications?
    2. Please provide us a brief information about this program.

    I suggest you to Run the program using compatibility mode. You may refer the Microsoft help article below:

    http://windows.microsoft.com/en-US/windows-8/older-programs-compatible-version-windows

    Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to you.

    0 comments