intel 5 series/3400 series chipset family usb enhanced host controller - 3b34

Dear all,

I had pretty much the same problem. But before fiddling around with DevCon.exe, the following information is worth checking: http://pcsupport.about.com/od/driverssupport/ht/upperfilters-lowerfilters.htm

 I had an Acer Aspire 5272 laptop where a defective LowerFilters value in the USB driver class was the culprit. After deleting this entry, everything works as expected.

Kind regards,

DAC324

I have been experiencing this problem ever since upgrading to Windows 8 six months ago (never had the problem with Windows 7 before). It is very irritating, about 9 in 10 cases when resuming from hibernate having to disable/enable the device.

Laptop is Sony Vaio VPCF1. I am using the latest driver I could find, i.e. Intel 04/06/2009 9.1.1.1013.

If anyone has found a solution it would be great if they could post it here.

Hi Gautam,

Welcome to Microsoft Community and thank you for the post.

As per the description of the issue the intel 5 series/3400 series chipset shows error under Device Manager and you are unable to connect the hard disk.

Please provide me the following information:

1. Were you able to connect the hard disk earlier?
2. Do you get any error when you connect the hard drive to the port?
3. Did you make any changes to your computer prior to this issue?

This issue can our when the driver of the host controller get corrupted. Please follow the troubleshooting methods here to get the issue resolved.

Method 1: Run Hardware and Device Troubleshooter.

If your computer is having problems with a recently installed device or other hardware, try using the Hardware and Devices troubleshooter to fix the problem. It checks for common issues and makes sure that any new device or hardware attached to your computer was installed correctly.

Follow the steps given below:

a) Press Windows + W together.

b) Write Troubleshooting in the search box right up corner and hit enter.

c) Click on Troubleshooting tab.

d) Click on view all option on the upper left corner.

e) Select the Hardware and Device options from the list.

f) Click Next to run the Hardware and Device Troubleshooter.

Please move to the next method if the issue persists.

Method 2: Update the USB Enhanced host controller driver.

Please follow the steps given below to update the display driver.

a) Press Windows key + X key when you are at desktop.

b) Select Device Manager.

c) Find and double-click USB Enhanced host controller driver from the left panel to uninstall

d) Right-click the device, and click Update Driver Software.

e) Select Search Automatically for Updated Driver Software.

f) Reboot your computer.

Check for the compatibility of the Chipset from the link given here.

http://www.microsoft.com/en-us/windows/compatibility/win8/CompatCenter/Home

If the driver for this device is not available for Windows 8 then install the driver in comaptibility mode with pervious verstion of Windows .  Please refer to the section “Apply a compatibility mode”

Get your apps and devices working in Windows 8:

http://windows.microsoft.com/en-IN/windows-8/get-apps-devices-working

Please check this link for reference:

http://www.intel.com/content/www/us/en/chipsets/5-and-3400-chipset-specification-update.html.

What if a device isn't installed properly?

http://windows.microsoft.com/en-IN/windows-8/what-device-isnt-installed-properly

I hope your issue gets resolved by now, please write if you still face any Windows related issue

Not a solution, but I have devised a more efficient way to disable and re-enable my USB device.

 Rather than a ton of clicks in device manager, I run a batch file that calls the Microsoft devcon utility. Devcon is a sort of command line equivalent for device manager. As I recall it comes with the Windows Driver Kit (WDK), get the one that is most recent and works for Win8 (older versions of devcon did not work for me). Install it (Big!). Then you can pick out the devcon.exe, put it somewhere else if you wish, the WDK may then be uninstalled.

The batch file I use is as follows:

devcon disable *DEV_3B34*

devcon disable *DEV_3B3C*

devcon enable *DEV_3B34*

devcon enable *DEV_3B3C*

I have a shortcut on my desktop, set to run it as administrator. Click it, , click OK to the UAC popup, done. This makes the problem a bit less painful...

Martijn

I frequently encounter a (yellow) error on this controller, especially after coming out of hibernate. It is always fixed easily by deleting the entry from the device manager, followed by scanning for new hardware with the button on the top. The controller is then detected, installed properly, and USB devices (internal or external) start working again.

Still, the problem is frequent and annoying, so a permanent fix would be welcome.

Martijn

Freshly installed Win8Pro x64 on Sony Vaio VPCCW2S1E laptop.