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Windows Live Mail can't reply to messages or create a new message

Anonymous
2012-05-16T13:33:24+00:00

Starting yesterday (5/15/2012) In Windows Live Mail I have not been able to reply to a message or create a new message.  I am having no problems receiving messages.  I'm running Windows 7.  I have been using Windows Live Mail for a year with no problems.  I have my Gmail, Hotmail and AOL email accounts coming into Windows Live Mail.  I am having the same problem regardless of the source of the email message.   When I try to reply to a message or create a new message the following error message dialog box pops up and says " A problem occurred while trying to open this message.  A problem has occurred.  Please try again."  There is no error message number.  I have rebooted my machine and have closed Windows Live Mail several times and the problem still persists.  Thanks for your help.  Laura

Windows for home | Other | Email and communications

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  1. Anonymous
    2015-04-29T04:08:14+00:00

    Starting yesterday (5/15/2012) In Windows Live Mail I have not been able to reply to a message or create a new message.  I am having no problems receiving messages.  I'm running Windows 7.  I have been using Windows Live Mail for a year with no problems.  I have my Gmail, Hotmail and AOL email accounts coming into Windows Live Mail.  I am having the same problem regardless of the source of the email message.   When I try to reply to a message or create a new message the following error message dialog box pops up and says " A problem occurred while trying to open this message.  A problem has occurred.  Please try again."  There is no error message number.  I have rebooted my machine and have closed Windows Live Mail several times and the problem still persists.  Thanks for your help.  Laura

    Here's the answer that worked for me.   Please note that this did not come from Microsoft support.

    they don't seem to know how to solve problems caused by their own software!

    This one I found on Tom's Hardware site

     1) Click START... 2) Click ALL PROGRAMS... 3) Right Click WINDOWS LIVE MAIL... 4) Left Click RUN AS ADMINISTRATOR... That's it!!! And it did the trick for me... I don't know how the program stopped recognizing me as an administrator, but it did and it's now fixed..

    20+ people found this answer helpful.
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  1. Anonymous
    2012-05-18T05:28:28+00:00

    Hi,

    To remove the possibility that a corrupted program file in Windows Live Mail client is causing the problem, I suggest that you repair your mail client. Refer to the steps below:

    1. Go to Control Panel. ****2. Under Programs, click Uninstall a Program.
    2. Locate Windows Live Essential 2011, then click Uninstall/Change.
    3. When a window appears, select Repair all Windows Live programs.
    4. Restart your computer after the repair.

    If issue is not resolved, please verify if you updated your Windows Live Mail/Windows Live Essentials before you noticed the problem. Is the version 15.4.3538.0513?

    Note: To determine the version of your Windows Live Mail, click the drop down menu on the left side of the Home tab then click About.

    Thanks!

    3 people found this answer helpful.
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  2. Anonymous
    2014-09-05T05:01:53+00:00

    Hi VonnieEllevold,

    We sincerely apologize for the delayed response. We have checked the logs and screen shot that you have submitted, and determined that the error message is related to a problem with the installation of Windows Essentials. To resolve this issue, please do a clean installation of Windows Essentials by following these steps:

    1. Perform a Windows update. Please follow the steps in this article:

     **How to configure and use Automatic Updates in Windows**

    1. Please follow the steps in this article on how to uninstall Windows Essentials:

     **How to uninstall Windows Essentials**

    1. Delete the Windows Live folders found on the following directories:

    C:\Program Files*Windows Live*

    C:\Program Files\Common Files*Windows LiveNote*: If there is more than one Program Files folder upon opening C drive, then double click on Program Files x86 instead.

    1. Disable your 3rd party firewall temporarily. Please enable it after installation.
    2. Reset your browser settings. Open your Internet Explorer browser, click on the Gear icon on the upper right side, and then select Internet Options. Under the Advanced tab, click Reset. Confirm by clicking Reset again.
    3. Reinstall Windows Essentials using the offline installer from this page:

     **Windows Essentials offline installer**

    Let us know the results.

    Thanks.

    1 person found this answer helpful.
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  3. Anonymous
    2012-06-14T07:16:39+00:00

    Hi,

    Please try to check the solution article given below for some work around :

    This solution article describes how to set up your Windows Live Hotmail POP3 account in an email client to send and receive emails.

    Send and Receive Windows Live Hotmail emails from a Mail Client

    Regarding "MESSAGES IN INBOX LOST", please check your Web Hotmail if other folders are also missing on your account.

    Thanks1

    1 person found this answer helpful.
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  4. Anonymous
    2012-06-07T03:26:45+00:00

    Hi

    i have the same problem..  Done the repair.  Also did an update. Still can't create new mail.  New incoming mail is still ok

    My version is 15.4.3555.0308

    thanks

    1 person found this answer helpful.
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