I wanted to give some feedback on my experience with Windows 8 in general: Background on my relationship with Windows: I have been using Windows since 3.1. I have been Microsoft's first/ best customer- basically I'm the one lined up the first day a new OS comes out ready to purchase it. It did it with Windows 95, Windows 98, Windows XP and Windows 7. Windows XP was the best thing Microsoft offered very honestly. Intuitive and quick. I installed Windows 8 Consumer Preview and it was such a complete fail that I had to uninstall it. I should have given Microsoft feedback then but I just didn't. I thought surely you guys would fix glaring issues. You did not. I bought Windows 8 because of the extremely cheap upgrade price- otherwise I would not have done it (I also thought that some things would be fixed but nope- they were not). I am writing this now because I know 8.1 is coming out and I want to make sure you are looking at all the things that need to be fixed. I told many people after the Consumer Preview came out that 8 would be a complete train wreck/ fail and I see it is from all the reviews and crashing PC sales. When you have Jay Leno on the Tonight Show making fun of it- it is not good. The PC industry relies on Microsoft as well to get it right- you guys have let them down. I just don't see how you got it so wrong guys. You have done a great job for a very long time. Someone needs to be fired at Microsoft for letting the current version out. I'm very serious about that. You don't see this kind of fail at Apple. Someone is just not paying attention and you guys need to figure out what needs to be fixed to make sure it does not happen again. Didn't you do testing with business users and consumers? The current iteration says you did not. Issues needing to be fixed: Add the Start button back and don't just have it link to the "Start" page. You need to have it in the same form as previous versions where there is a program list and access to all the different things that users used to have access to. Boot to Desktop. I have a desktop and do not want to use the "Start" page. I spend 99% of my time in Desktop mode. Or change the Start page so I WANT to use it. In it's current form I hate it. If you guys had the Start screen experience right I in theory wouldn't have to use my Desktop. Shut down. This is the biggest fail I have ever seen in the history of history. Seriously guys- I had to Google to find out how to turn off my PC. Complete Fail. You can either add this to the Start menu like before or add something to the corner of the desktop. Just do something. You should never have this hidden under 4 steps. The current way is so unintuitive and I'm sure it is a very serious "turn off" to users. Fix it. The Charm bar on the side of my PC is hard to access. I have a Dell touchscreen for my desktop and I have to continually swipe to try to get it to come up. Fail. I always end up using my mouse to access this. And I HATE having to position my cursor just right to access it. So completely a fail. I'd prefer the charm feature to just die to be very honest and be replaced by the start button where it used to be. There is no value add to having it. I need to be able to quickly and intuitively access my information. The charm bar is neither of these. You shouldn't have to think about where to go to in the charm area for something. Bring back the old way to Search in the Start menu. The current way is the ultimate in frustration. Some of the ways you have to do a search for certain things that are now hidden in Windows 8 that were not hidden in Windows 7 is crazy. I've even had a Microsoft support person say this. You guys have made something so easy much more difficult and unintuitive. Having to actually type in a search term to find certain parts of Windows: FAIL! There should be a case study written about that on what not to do in an OS. Mind boggling to the max. I don't even know what to say. Left side bar in the Start Page view to bring up program list. I'm speechless on this one. It is so ridiculous the way it is now I don't even know where to begin. Mind boggling complete full FAIL. Having to scroll to the corner in a very small space (itself very unintuitive)- the go over a little and then go down? And if you mess up with how you move your cursor you have to start over because everything collapses. And you can't access it by touch on a desktop- you have to use your mouse cursor because the activation area is so far in the corner. Really? LOL guys. Who designed this craziness? This is not intuitive! The pics are so small I sometimes can't even see what I need to choose. I just don't know what to say. You went from having clear program icons at the bottom of the screen to quickly and easily go from program to program to this. No. I don't know how you need to change this but it needs to change. There needs to be a static element and there needs to be clear icons for the program choices. I am telling you Microsoft- if this is not changed you will lose your customers. No one wants to deal with the current way of doing this. It is a complete FAIL. More on this: You have to navigate this ridiculous setup to try and close things running in the background. So unintuitive. And frustrating to the max. I have to find my app then right click and click close? LOL. No. Go to the corner. X out. Done. This x out feature has to be brought back and integrated into the apps. It HAS to be. This is what makes Windows (the old Windows) so great. And you guys killed it with 8! :( I feel like I'm trapped when I open an app- and therefore I use the apps MUCH less. I'm in the Internet Explorer App. I need Excel. I have to: click on the bottom left corner to bring up the start menu- click desktop and find Excel. I could do it through the Start menu but it is so busy that it's hard to find things quickly like I can on my desktop. Now I need to go back to IE. Top corner- over- down- squint to find IE. click. Ugg! What did ya'll do? No! So frustrating - so not Microsoft. You have to design the interface so everything flows. You should not have to even think. I need to be able to click back and forth quickly between apps. Or use touch. Windows 8 is supposed to be about touch and the current setup is so crazy horrible I can't use it like it has the potential to be used. Please put some thought into how to better do this. You guys could really make this great if you wanted to and even make it better than Apple. There needs to be some serious thinking being done. Keywords: Quick. Intuitive. You do this for your customers and you have them as loyal customers like you did with me and every other version of Windows. Touch- somehow things in your programs need to be more touch friendly. I don't want to have to touch the edges of my screen. Could you design something where a quick double touch anywhere on the screen brings up an open program list to toggle between programs? I just feel totally out of control with Windows 8. Put the user back in control. Larger touch friendly buttons? Everything is designed for a mouse clicker. Change this. IE app- I really hate this app. App stability: Horrible. This needs to improve. The current way on the app screen to have to right click (somewhere in the "grey" area? Really?) to bring up a bar at the bottom then click on something again to control it is so unintuitive. This is one of the worst features of Windows 8. I think whoever designed this particular thing should not have a job at Microsoft. I don't know how to improve this but it needs to be improved. You have to think here. FAIL. It is your job to come up with an intuitive interface so the customer can quickly get to things and feel confident and in control. That is why Microsoft has been successful in the past. You have previously done a great job for your customers. I just feel lost- even after using the system for awhile. Make things easier. You guys really need to put a lot of thought into this interface. Make it simple! The process to add a program as an app to the start screen is ridiculous. If you have to add a couple floating buttons to the Start screen- do it. Maybe "add an app to the start screen". This would make the user feel in control. Good things: System stability. Apps: I think Microsoft has a win with the app approach. It just needs to be tweaked so that I want to use it. Allow me to group types of apps into folders of some sort maybe. I don't want to have to think when I go to access stuff. Right now I have to scan a wall of apps. It's too much. And again- allow me to x out of an app. Allow me to quickly switch between apps in an easier way. Bottom line: Make it more intuitive. Make the user feel like they are IN CONTROL. Make me want to LOVE to use it- not research how to use every element. There is clear feedback users hate to use Windows 8. You do this and you have a WIN. This is what Microsoft is guys- ya'll can do it. I love Microsoft because of your open nature unlike Apple. Make me WANT to buy your product. Take out all these unintuitive and frustrating roadblocks you've put into Windows 8. You guys have the chance to be the best with the touch interface. DO IT! And advertise how you have changed. Damage has been done but you can turn it around. This is the only OS you have come out with that I've told friends and family NOT to buy in it's current iteration. Give me reasons to change my mind and recommend it.

I I was surprised to find that our school did a poll and found that 96% of students preferred the Apple products and OS Yosemite over Windows 8. I hate to admit it, being a once Microsoft junkie, but Mac's are way more productive and less expensive overall. It's great that you folks who have trouble coping have found the Mac, the computer for the rest of you, as long as you like the limited selection of models they're selling.... Just like Henry Ford sold Model T's, you can have any car color you want as long as it's black. I have Windows 8.1 on a 2009 Dell laptop, my Asus VivoTab Note 8, a Surface RT tablet (that's quite slow compared to the Asus), and Win8.1 gave me no problems on my Surface Pro 2 but I've switched to Windows 10 Tech Preview on that. I too have been around since DOS (1982) and before that IBM mainframes and PDP 11's running the original Unix. So I guess I must have just learned more about the care and feeding of computers as I haven't had any insurmountable problems with Windows 8.x (Win10 Tech Preview Build 9879, a different story!). I used the Start Screen when it was convenient and just used the Desktop as if I were in Windows 7 when I wanted to use my many old Windows programs. In WIndows 8.x, even with a keyboard and mouse, I liked most of the touch-oriented features including the Charms menu with Search and Share and the Network Flyout. I'm disappointed in the way they've revamped many of these features in Windows 10. The All apps section of the new Start button/Start Screen is better organized in Windows 10 but I also miss horizontal scrolling through tiles as opposed to the vertical scrolling now implemented in Windows 10. You complainers probably don't have an Xbox One but of all Windows interfaces, I'm most impressed with the Xbox One interface after being a Sony PS2 and PS3 user for many, many years. No problem with the PS3 as a piece of hardware or with its beautiful graphics but the user interface, web browser, etc. was terrible. So I find the Windows 8-like interface of the Xbox One tremendous, comparatively, and I'm hoping in Windows 10 that the Xbox user interface is improved with more apps coming to the Xbox so it's really just another computer in my house and becomes more interactive with the rest of my devices. Maybe the Xbox designers at Microsoft should take over the development of Windows 10! BTW, I'm also a fitness buff, have a Microsoft Band watch/fitness tracker that I also like very much and it works great with my 6-inch Nokia 1520 Win8.1 phone. Even in phones, Apple illustrates my point. For years, they knew the size phone that you needed, ~4-inch screen. "Trust us. Nobody really needs a bigger phone." Interesting that they finally came around.

I understand your frustration with Win 8. I too have been with Windows since DOS. Win. 8 has cost me a lot of time and money - no more for me. I have one laptop with Windows 7 the rest are all Mac's. I was surprised to find that our school did a poll and found that 96% of students preferred the Apple products and OS Yosemite over Windows 8. I hate to admit it, being a once Microsoft junkie, but Mac's are way more productive and less expensive overall. Most of the young people are attached at the hip with their iPhones anyway. In my opinion, the cost of an upgrade (?) to Windows 10 would not be a good investment. The frustration is overwhelming. Two HP All-in-Ones I set up had to be returned to the place of purchased because they could not be registered. Microsoft's solution, replace them. No accounting for the time and effort involved. Responsible Tech. people will tell you that this is by far the "worst" OS on the market. I will stick with this one system running 7 until it no longer works. I do 99% of my work on my Mac systems now and am happy with them. Agree with you "must be scraped and start fresh" ( could not have said it better) :-)

What a mess this is. I started with Dos and found it easier to navigate than 8. Maybe because I had more patience back then, but one would expect products to progress. It does appear the company bet the farm on kids surfing with tablets. Today, broke my desire to live with this peace of ****. It began with losing the hard drive and a shop installing a bootleg copy of seven. Being a share holder I couldn't do that so I bought a new computer from the Microsoft store rather than new software. I compare it to obamacare. Must be scraped and start fresh.

Cross device standardization is a false goal. Different devices each have their own best uses. I will never do my taxes on a smartphone. And I won't listen to music on my desktop while I'm out running. Smartphones and Tablets are good for consuming content from one app at a time. Desktops are best for analytical, comparative, and creative tasks (I. e. work) using multiple applications in several visible WINDOWS simultaneously. I want an OS optimized for that type of computing. Please do not bloat and dumb it down.

Hi, Michael I haven't checked recently but there used to be an offer of an extra 3 Gb of FREE OneDrive dtorage for allowing OneDrive to automatically upload photos from your phone. It can be done with Android or iOS and set for "WiFi only" to avoid cellular data consumption. Forgotten, too, whether you have to check for an option to upload the full photo. As a subscribed to Office 365 Home (install Office on up to 5 home computers of any users in your household), I get "unlimited" storage. So far, only up to 10 terabytes of online storage ($100/yr). As a subscriber to Office 365 personal website for website, SharePoint, Outlook personal Exchange account, etc., I get another "unlimited" storage site. So that's plenty of space to upload all my photos as long as I maintain my subscriptions. I also make sure to backup all my photos locally, too, to an external hard drive used only for archiving and never run except for the occasional archive backups. I also burn backup copies of my photos to 25 Gb Blu-Ray drives.

Windows 8 Feedback

Anonymous

I wanted to give some feedback on my experience with Windows 8 in general:

Background on my relationship with Windows: I have been using Windows since 3.1. I have been Microsoft's first/ best customer- basically I'm the one lined up the first day a new OS comes out ready to purchase it. It did it with Windows 95, Windows 98, Windows XP and Windows 7. Windows XP was the best thing Microsoft offered very honestly. Intuitive and quick.

I installed Windows 8 Consumer Preview and it was such a complete fail that I had to uninstall it. I should have given Microsoft feedback then but I just didn't. I thought surely you guys would fix glaring issues. You did not. I bought Windows 8 because of the extremely cheap upgrade price- otherwise I would not have done it (I also thought that some things would be fixed but nope- they were not). I am writing this now because I know 8.1 is coming out and I want to make sure you are looking at all the things that need to be fixed. I told many people after the Consumer Preview came out that 8 would be a complete train wreck/ fail and I see it is from all the reviews and crashing PC sales. When you have Jay Leno on the Tonight Show making fun of it- it is not good. The PC industry relies on Microsoft as well to get it right- you guys have let them down. I just don't see how you got it so wrong guys. You have done a great job for a very long time. Someone needs to be fired at Microsoft for letting the current version out. I'm very serious about that. You don't see this kind of fail at Apple. Someone is just not paying attention and you guys need to figure out what needs to be fixed to make sure it does not happen again. Didn't you do testing with business users and consumers? The current iteration says you did not.

Issues needing to be fixed:

Add the Start button back and don't just have it link to the "Start" page. You need to have it in the same form as previous versions where there is a program list and access to all the different things that users used to have access to.
Boot to Desktop. I have a desktop and do not want to use the "Start" page. I spend 99% of my time in Desktop mode. Or change the Start page so I WANT to use it. In it's current form I hate it. If you guys had the Start screen experience right I in theory wouldn't have to use my Desktop.
Shut down. This is the biggest fail I have ever seen in the history of history. Seriously guys- I had to Google to find out how to turn off my PC. Complete Fail. You can either add this to the Start menu like before or add something to the corner of the desktop. Just do something. You should never have this hidden under 4 steps. The current way is so unintuitive and I'm sure it is a very serious "turn off" to users. Fix it.
The Charm bar on the side of my PC is hard to access. I have a Dell touchscreen for my desktop and I have to continually swipe to try to get it to come up. Fail. I always end up using my mouse to access this. And I HATE having to position my cursor just right to access it. So completely a fail. I'd prefer the charm feature to just die to be very honest and be replaced by the start button where it used to be. There is no value add to having it. I need to be able to quickly and intuitively access my information. The charm bar is neither of these. You shouldn't have to think about where to go to in the charm area for something.
Bring back the old way to Search in the Start menu. The current way is the ultimate in frustration. Some of the ways you have to do a search for certain things that are now hidden in Windows 8 that were not hidden in Windows 7 is crazy. I've even had a Microsoft support person say this. You guys have made something so easy much more difficult and unintuitive. Having to actually type in a search term to find certain parts of Windows: FAIL! There should be a case study written about that on what not to do in an OS. Mind boggling to the max. I don't even know what to say.
Left side bar in the Start Page view to bring up program list. I'm speechless on this one. It is so ridiculous the way it is now I don't even know where to begin. Mind boggling complete full FAIL. Having to scroll to the corner in a very small space (itself very unintuitive)- the go over a little and then go down? And if you mess up with how you move your cursor you have to start over because everything collapses. And you can't access it by touch on a desktop- you have to use your mouse cursor because the activation area is so far in the corner. Really? LOL guys. Who designed this craziness? This is not intuitive! The pics are so small I sometimes can't even see what I need to choose. I just don't know what to say. You went from having clear program icons at the bottom of the screen to quickly and easily go from program to program to this. No. I don't know how you need to change this but it needs to change. There needs to be a static element and there needs to be clear icons for the program choices. I am telling you Microsoft- if this is not changed you will lose your customers. No one wants to deal with the current way of doing this. It is a complete FAIL.

More on this: You have to navigate this ridiculous setup to try and close things running in the background. So unintuitive. And frustrating to the max. I have to find my app then right click and click close? LOL. No. Go to the corner. X out. Done. This x out feature has to be brought back and integrated into the apps. It HAS to be. This is what makes Windows (the old Windows) so great. And you guys killed it with 8! :( I feel like I'm trapped when I open an app- and therefore I use the apps MUCH less. I'm in the Internet Explorer App. I need Excel. I have to: click on the bottom left corner to bring up the start menu- click desktop and find Excel. I could do it through the Start menu but it is so busy that it's hard to find things quickly like I can on my desktop. Now I need to go back to IE. Top corner- over- down- squint to find IE. click. Ugg! What did ya'll do? No! So frustrating - so not Microsoft. You have to design the interface so everything flows. You should not have to even think. I need to be able to click back and forth quickly between apps. Or use touch. Windows 8 is supposed to be about touch and the current setup is so crazy horrible I can't use it like it has the potential to be used. Please put some thought into how to better do this. You guys could really make this great if you wanted to and even make it better than Apple. There needs to be some serious thinking being done. Keywords: Quick. Intuitive. You do this for your customers and you have them as loyal customers like you did with me and every other version of Windows.

Touch- somehow things in your programs need to be more touch friendly. I don't want to have to touch the edges of my screen. Could you design something where a quick double touch anywhere on the screen brings up an open program list to toggle between programs? I just feel totally out of control with Windows 8. Put the user back in control. Larger touch friendly buttons? Everything is designed for a mouse clicker. Change this.
IE app- I really hate this app.
App stability: Horrible. This needs to improve.
The current way on the app screen to have to right click (somewhere in the "grey" area? Really?) to bring up a bar at the bottom then click on something again to control it is so unintuitive. This is one of the worst features of Windows 8. I think whoever designed this particular thing should not have a job at Microsoft. I don't know how to improve this but it needs to be improved. You have to think here. FAIL. It is your job to come up with an intuitive interface so the customer can quickly get to things and feel confident and in control. That is why Microsoft has been successful in the past. You have previously done a great job for your customers. I just feel lost- even after using the system for awhile. Make things easier. You guys really need to put a lot of thought into this interface. Make it simple! The process to add a program as an app to the start screen is ridiculous. If you have to add a couple floating buttons to the Start screen- do it. Maybe "add an app to the start screen". This would make the user feel in control.

Good things:

System stability.

Apps: I think Microsoft has a win with the app approach. It just needs to be tweaked so that I want to use it. Allow me to group types of apps into folders of some sort maybe. I don't want to have to think when I go to access stuff. Right now I have to scan a wall of apps. It's too much. And again- allow me to x out of an app. Allow me to quickly switch between apps in an easier way.

Bottom line: Make it more intuitive. Make the user feel like they are IN CONTROL. Make me want to LOVE to use it- not research how to use every element. There is clear feedback users hate to use Windows 8. You do this and you have a WIN. This is what Microsoft is guys- ya'll can do it. I love Microsoft because of your open nature unlike Apple. Make me WANT to buy your product. Take out all these unintuitive and frustrating roadblocks you've put into Windows 8. You guys have the chance to be the best with the touch interface. DO IT! And advertise how you have changed. Damage has been done but you can turn it around. This is the only OS you have come out with that I've told friends and family NOT to buy in it's current iteration. Give me reasons to change my mind and recommend it.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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43 answers

Anonymous

2015-02-25T08:07:41+00:00

I I was surprised to find that our school did a poll and found that 96% of students preferred the Apple products and OS Yosemite over Windows 8. I hate to admit it, being a once Microsoft junkie, but Mac's are way more productive and less expensive overall.

It's great that you folks who have trouble coping have found the Mac, the computer for the rest of you, as long as you like the limited selection of models they're selling.... Just like Henry Ford sold Model T's, you can have any car color you want as long as it's black. I have Windows 8.1 on a 2009 Dell laptop, my Asus VivoTab Note 8, a Surface RT tablet (that's quite slow compared to the Asus), and Win8.1 gave me no problems on my Surface Pro 2 but I've switched to Windows 10 Tech Preview on that. I too have been around since DOS (1982) and before that IBM mainframes and PDP 11's running the original Unix. So I guess I must have just learned more about the care and feeding of computers as I haven't had any insurmountable problems with Windows 8.x (Win10 Tech Preview Build 9879, a different story!). I used the Start Screen when it was convenient and just used the Desktop as if I were in Windows 7 when I wanted to use my many old Windows programs. In WIndows 8.x, even with a keyboard and mouse, I liked most of the touch-oriented features including the Charms menu with Search and Share and the Network Flyout. I'm disappointed in the way they've revamped many of these features in Windows 10. The All apps section of the new Start button/Start Screen is better organized in Windows 10 but I also miss horizontal scrolling through tiles as opposed to the vertical scrolling now implemented in Windows 10.

You complainers probably don't have an Xbox One but of all Windows interfaces, I'm most impressed with the Xbox One interface after being a Sony PS2 and PS3 user for many, many years. No problem with the PS3 as a piece of hardware or with its beautiful graphics but the user interface, web browser, etc. was terrible. So I find the Windows 8-like interface of the Xbox One tremendous, comparatively, and I'm hoping in Windows 10 that the Xbox user interface is improved with more apps coming to the Xbox so it's really just another computer in my house and becomes more interactive with the rest of my devices. Maybe the Xbox designers at Microsoft should take over the development of Windows 10!

BTW, I'm also a fitness buff, have a Microsoft Band watch/fitness tracker that I also like very much and it works great with my 6-inch Nokia 1520 Win8.1 phone. Even in phones, Apple illustrates my point. For years, they knew the size phone that you needed, ~4-inch screen. "Trust us. Nobody really needs a bigger phone." Interesting that they finally came around.
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Anonymous

2015-02-24T19:57:00+00:00

I understand your frustration with Win 8. I too have been with Windows since DOS. Win. 8 has cost me a lot of time and money - no more for me. I have one laptop with Windows 7 the rest are all Mac's. I was surprised to find that our school did a poll and found that 96% of students preferred the Apple products and OS Yosemite over Windows 8. I hate to admit it, being a once Microsoft junkie, but Mac's are way more productive and less expensive overall. Most of the young people are attached at the hip with their iPhones anyway. In my opinion, the cost of an upgrade (?) to Windows 10 would not be a good investment. The frustration is overwhelming. Two HP All-in-Ones I set up had to be returned to the place of purchased because they could not be registered. Microsoft's solution, replace them. No accounting for the time and effort involved. Responsible Tech. people will tell you that this is by far the "worst" OS on the market. I will stick with this one system running 7 until it no longer works. I do 99% of my work on my Mac systems now and am happy with them. Agree with you "must be scraped and start fresh" ( could not have said it better) :-)
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Anonymous

2015-02-24T18:43:15+00:00

What a mess this is. I started with Dos and found it easier to navigate than 8. Maybe because I had more patience back then, but one would expect products to progress. It does appear the company bet the farm on kids surfing with tablets. Today, broke my desire to live with this peace of ****. It began with losing the hard drive and a shop installing a bootleg copy of seven. Being a share holder I couldn't do that so I bought a new computer from the Microsoft store rather than new software.

I compare it to obamacare. Must be scraped and start fresh.
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Anonymous

2015-02-10T20:01:38+00:00

Cross device standardization is a false goal. Different devices each have their own best uses. I will never do my taxes on a smartphone. And I won't listen to music on my desktop while I'm out running. Smartphones and Tablets are good for consuming content from one app at a time. Desktops are best for analytical, comparative, and creative tasks (I. e. work) using multiple applications in several visible WINDOWS simultaneously. I want an OS optimized for that type of computing. Please do not bloat and dumb it down.
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Anonymous

2014-12-22T03:11:13+00:00

Hi, Michael

I haven't checked recently but there used to be an offer of an extra 3 Gb of FREE OneDrive dtorage for allowing OneDrive to automatically upload photos from your phone. It can be done with Android or iOS and set for "WiFi only" to avoid cellular data consumption. Forgotten, too, whether you have to check for an option to upload the full photo.

As a subscribed to Office 365 Home (install Office on up to 5 home computers of any users in your household), I get "unlimited" storage. So far, only up to 10 terabytes of online storage ($100/yr). As a subscriber to Office 365 personal website for website, SharePoint, Outlook personal Exchange account, etc., I get another "unlimited" storage site. So that's plenty of space to upload all my photos as long as I maintain my subscriptions. I also make sure to backup all my photos locally, too, to an external hard drive used only for archiving and never run except for the occasional archive backups. I also burn backup copies of my photos to 25 Gb Blu-Ray drives.
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Windows 8 Feedback

43 answers