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Network key mismatch - Windows 7 again...

Anonymous
2015-02-26T07:18:05+00:00

Hi,

I  installed Windows 7 on an old laptop  (HP Pavilion). When I try to connect to my wifi router and after inserting "network key" I get a message "Network key mismatch" and then I have no connectivity. I can see the network but when I put in the my password it tells me that the "Network Security Key Mismatch". "  Previously, the same laptop with Windows XP installed worked fine.

I followed the steps in the post: http://answers.microsoft.com/en-us/windows/forum/windows\_7-networking/network-key-mismatch-windows-7/2947554e-d731-41e0-9339-6ad96c8714b7

But, no list of networks is showing up. So, I cannot check any Security settings. So I added the wireless network under Manage Wireless Network. Still didn't work...

Can you please advice how to proceed?

Thank you,

Best regards,

Alex

Windows for home | Previous Windows versions | Internet and connectivity

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2015-02-27T07:11:07+00:00

    Hi Alex, 

    Thank you for contacting Microsoft Community. I appreciate your efforts to resolve this issue. I will surely help you with this issue.

    **To understand the issue better, I would need more information from your end.**1. Have you installed all the latest network drivers on the computer?

    1. What is the complete model number of the computer? 

    This issue could have occurred due to these reasons:

    1. Missing Updates.

    2. Incorrect network connection settings.

    1. Conflict between antivirus software.

    Method 1:

    I suggest you to try the steps in the following article and check if it helps.

    Why can't I connect to a network?

    http://windows.microsoft.com/en-us/windows/cant-connect-to-network#1TC=windows-7

    Method 2:

    If the issue persists, I suggest you to temporarily disable antivirus or security software.

    Warning:

    1. Please make sure to re-enable Antivirus software after troubleshooting steps.
    2. Security software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software, you should re-enable it as soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.

    Refer to the article for additional information.

    Why can't I find a wireless network?

    http://windows.microsoft.com/en-us/windows/cant-find-wireless-network#1TC=windows-7

    Hope this information helps. Reply to the post with updated status of the issue so that we can assist you further.

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