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Laptop not recognizing USB or built-in devices

Anonymous
2015-02-14T11:34:54+00:00

Hello, I've had my laptop for almost a year now and it recently started acting strange. It started when I got a new USB device that somehow when I attempted to use it, made all of my USB ports unusable. Now nothing that I plug into my USB ports is recognized or even acknowledged by my computer, although the devices themselves react as if they were plugged in properly.

Additionally, after the USB failures, my touch screen no longer responds to touch. I see it as a hidden device in my Device Manager and it says that the touch screen isn't plugged in, but it's a laptop so I don't understand this.  I'm having the same problem with my built-in webcam as well. It says that it's not connected, but it is integrated.

The device that may have started all these problems was a Datel Action Replay PowerSaves 3DS that I was going to use for backing up my Pokemon game save files if that helps at all.

Thanks in advance, and I really appreciate any help you can offer.

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Kapil Arya 37,686 Reputation points Volunteer Moderator
    2015-02-14T15:28:36+00:00

    Hello,

    Please try following fix and see if that helps you:

    http://www.thewindowsclub.com/usb-devices-not-working-windows

    Hope this helps, Good luck :)

    1 person found this answer helpful.
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  2. Anonymous
    2015-02-28T10:41:05+00:00

    ASUS laptop, the external device is an Asus Blu-ray/HD-DVD player/rewriter. All other external devices function very well

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  3. Anonymous
    2015-02-28T10:21:37+00:00

    Hi,

    Thank you for posting your query on Microsoft forums.

    Please provide us with the following information to assist you in a better way.

    1. what is the make and model of the computer?
    2. Do you get any error message when you connect the USB device to the computer?
    3. Have you tried to connect any other USB devices to the computer?

    Please post back with the required information and we will be glad to assist you further.

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  4. Anonymous
    2015-02-17T21:29:37+00:00

    What you were offered was "actual help."  If you don't tell us what you've tried already we have no way of knowing.   Have you tried doing a system restore to a point before that device was plugged in the first time?

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  5. Anonymous
    2015-02-17T21:11:40+00:00

    I've already tried that. It didn't work.

    I'm also concerned about my built-in devices. I kinda need actual help, not just bot responses.... so anyone?

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