Windows updates keep failing, getting error code: 80010108 and 80200001

Hi Sahil

1. I did disable AVG and the issues did not resolve
2. I did run the Fix-it  and the issues did not resolve

2a. I also manually reset the Windows Update Components (via Command prompt) and the issues did not resolve

3. I did a clean boot and the issues did not resolve
4. I tried manual download and install of a single update and even the smallest update of 38KB failed

No matter what we've tried we have not been able to resolve the issues.  An ITC has today (2 April 2015) done a full re-install of Windows 8.1

I will later today be trying to run Windows Updates and hope to no longer have any issues.  I will update this string once we've tried to run the updates

Regards

Rene

Hi Rene,

Thank you for updating us on the issue. I appreciate your efforts towards resolving this issue.

I would like to ask you a few questions.

1. Have you tired disabling AVG and checked the issue?
2. Have you tried running the fix-it, to reset Windows update components? If yes, what was the result?

I suggest you to check the settings for metered network. If you have limited amount of data offered by your Internet Service Provider, a data limit is set often to limit the usage. If you have a metered Internet connection, setting your network connection to ‘metered’ in Windows can help you reduce the amount of data you send and receive. To learn more about metered internet connection and to change the settings, you refer to the following Microsoft article. Turn off the metered connection and check if the issue persists.

Metered Internet connections: FAQ

http://windows.microsoft.com/en-US/windows-8/metered-internet-connections-frequently-asked-questions

In addition to that, you may also try running the “fix-it” to reset Windows update components. To do so, you may refer to the link provided by Jayant Gupta on March 24, 2015. Also try disabling AVG, before you try these steps.

To do so: Important this section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

How to back up and restore the registry in Windows

***Important Note:***Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software, you should re-enable it as soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.

Let us know the results after you have tried these steps. Hope this information was helpful.

Thank You

Jayant

I've given you a screenshot of the User Folders as well - it may help you with the command prompt error for the delete qmgr*.dat instruction

Hi Jayant

In response to your question as to whether I had done any hardware or soft changes prior to experiencing the problems? - No, no changes were done

While performing the Manual reset of the Windows Update component, I have this problem:

(screenshot of the Command Prompt [Administrator])

         Microsoft Windows [Version 6.3.9600]

         (c) 2013 Microsoft Corporation. All rights reserved.

         C:\WINDOWS\system32>net stop bits

         The Background Intelligent Transfer Service service is stopping.

         The Background Intelligent Transfer Service service was stopped successfully.

         C:\WINDOWS\system32>net stop wuauserv

         The Windows Update service is stopping.

         The Windows Update service was stopped successfully.

         C:\WINDOWS\system32>net stop appidsvc

The Application Identity service is not started.

         More help is available by typing NET HELPMSG 3521.

         C:\WINDOWS\system32>net stop cryptsvc

         The Cryptographic Services service is stopping..

         The Cryptographic Services service was stopped successfully.

         C:\WINDOWS\system32>Del"%ALLUSERSPROFILE%\Application Data\Microsoft\Network\Dow

         nloader\qmgr*.dat"

The system cannot find the path specified.

        C:\WINDOWS\system32>Del "%ALLUSERSPROFILE%\Application Data\Microsoft\Network\Do

        wnloader\qmgr*.dat"

The system cannot find the path specified.

        C:\WINDOWS\system32>

Please advise as to what I must now do

Hello Rene,

Thank you for providing us with the detailed description about the issue.

I certainly understand the inconvenience caused to you. However, I really appreciate your efforts towards resolving the issue.

In order to understand the issue more clearly, I would request you to kindly provide me with the following information.

1. Did you make any hardware /software changes prior to this issue?

There is a possibility that this issue might have occurred due to corrupted system files in the system.

I would suggest you to try following methods and check if it helps.

Method 1:

I would suggest you to manually reset the Windows Update Components. **** Please follow the steps in the article given below and check if it works.

How do I reset Windows Update components?

http://support.microsoft.com/kb/971058

Note: This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

How to back up and restore the registry in Windows

Now, you may try running the Windows Updates and check if the above steps resolve the issue.

If the issue still persists, follow method 2

Method 2:

We need to run check disk and check if it helps.

**Check disk (chkdsk) runs when you start Windows 8,**please follow the steps in the link below.

http://support.microsoft.com/kb/2854570

Important: While performing chkdsk on the hard drive if any bad sectors are found on the hard drive when chkdsk tries to repair that sector if any data available on that might be lost

I hope this information is helpful.

Please do let us know if you need any further assistance, we will be glad to assist you.

Thank you