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Getting error message "couldn't find any photos or videos on the device" while trying to import photos from iPhone

Anonymous
2015-04-03T03:06:28+00:00

Original title: Can't dowload photos from phone

I plugged in my iphone 5c to my windows computer in hopes of downloading the pictures onto my labtop. I went under "this pc," clicked on the iPhone and then clicked "import photos and videos" and it started to load but a message cam up saying they couldn't find any photos or videos on my device which i know for a fact is not true. This has happened both times I tried to download my pictures. Please help.

Windows for home | Previous Windows versions | Music, photos, and video

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  1. Anonymous
    2015-04-04T02:20:23+00:00

    Hi,

    I understand the frustration when things don't work as expected.

    Did you try to connect iPhone to another computer and check if it works?

    With hardware changing all the time, the drivers might need updating or there might be a known problem. You can install driver updates from the manufacturer.

    1. Swipe in from the right edge of the screen, and then tap Search.

    (If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Search.) 2. Enter Device Manager in the search box, tap or click Settings, and then tap or click Device Manager in the results. 3. Expand Imaging devices. 4. Right-click the camera that's having problems and tap or click Update Driver Software. 5. Tap or click Search automatically for updated driver software, and then follow the on-screen instructions. This might include restarting your PC.

    If you need any further assistance, please post your query on Microsoft Community Forums and we’ll be glad to assist you with it.

    10+ people found this answer helpful.
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